McDonald Volkswagen - Service Center

Super Impressed with attention to detial Thea was awesome and the detail provided with the video from the service tech was beyond my expectations. Was refreshing to leave a service shop with Thea was awesome and the detail provided with the video from the service tech was beyond my expectations. Was refreshing to leave a service shop without the anxiety of not knowing if my car truly needed repairs or not. More

Better than ever Brad helped me with this service appointment for a new recall -- he was ready and willing to answer questions and communicate with me. Gave me an end Brad helped me with this service appointment for a new recall -- he was ready and willing to answer questions and communicate with me. Gave me an end of day pick up and ended up finishing earlier than expected! More

No Appointment Service I called early Friday morning and Brad was able to get me in and out in a couple of hours. I surely thought it would be all day since I did not have a I called early Friday morning and Brad was able to get me in and out in a couple of hours. I surely thought it would be all day since I did not have an appointment. Very professional dealership and service department. This is my third trip to the service department and every advisor has been top notch. More

Refreshing Wonderful service! Everything fully disclosed, well explained. The service video makes it easy to see what's on the written report. The mechanic is we Wonderful service! Everything fully disclosed, well explained. The service video makes it easy to see what's on the written report. The mechanic is well spoken. Everyone is friendly and professional. Brad Murphy is my VW Tiguan guide! He helps me work through service priorities. There was no pressure. Couldn't ask for more prompt and efficient help from MacDonald VW. More

Good experience Rick Purdy was friendly and helpful. The video from Julian was good. My experience was good and I am satisfied with the assistance I received. Than Rick Purdy was friendly and helpful. The video from Julian was good. My experience was good and I am satisfied with the assistance I received. Thank you. More

Excellant Service Doug Brown was very accommodating and professional. The recall SW update was performed and check showed alignment required which was performed wi Doug Brown was very accommodating and professional. The recall SW update was performed and check showed alignment required which was performed within the appointment period. He also provided quick uber service home and back . Thanks for the good service More

Great Customer and Automobile Service Customer service was exceptional, all personnel helpful with getting my car in/providing needed service. Helped me with transportation so I didn’t hav Customer service was exceptional, all personnel helpful with getting my car in/providing needed service. Helped me with transportation so I didn’t have to sit and wait or find another ride. Provided honest feedback on car with a video to explain what was done and pointed out things that I might want to consider having done in the future- without involving pressure sales. After my car maintenance/services were completed, my car was cleaned inside and out- provided a very nice feeling for the ride home! Thank you again. More

70,000 mile report card on 2014 Passat I absolutely love the 2 minute video review of my car. The technician named John was so thorough and yet spoke in language understandable to an averag I absolutely love the 2 minute video review of my car. The technician named John was so thorough and yet spoke in language understandable to an average 67 year old. Also, Brad replaced my key fob battery, no charge, and found a small discount coupon I could apply to my invoice to save more money. More

Quick and easy Brad is great to work with. My car was out on time and I was provided with a great video walk through of the condition of the vehicle. This is the fi Brad is great to work with. My car was out on time and I was provided with a great video walk through of the condition of the vehicle. This is the first time I have had that and I thought it added great value. More

Excellent like always! Doug made my experience perfect like always. The facility is clean, well run, and efficient. i received the service as required and got my Atlas back Doug made my experience perfect like always. The facility is clean, well run, and efficient. i received the service as required and got my Atlas back clean and on time. More