McDonald Volkswagen - Service Center

Repair went as planned I made an appointment for a repair and it was completed as planned. Also liked the inspection video of what needs to be fixed in the near future. I made an appointment for a repair and it was completed as planned. Also liked the inspection video of what needs to be fixed in the near future. More

Car trouble An indicator light was on so I brought in the car. They treated me professionally and did a thorough investigation to determine the issue. It wasn’t a An indicator light was on so I brought in the car. They treated me professionally and did a thorough investigation to determine the issue. It wasn’t a big issue and they took car of it quickly, topped off my fluids, washed my car and then I was on my way...FREE! More

No Surprises I was kept well informed of progress. I was given all the information I needed to make a decision on how to proceed with work I needed done. The ser I was kept well informed of progress. I was given all the information I needed to make a decision on how to proceed with work I needed done. The service was timely and efficient and everyone I work with from Austin my service writer to Eric who did the repairs were very professional. I would recommend McDonald Volkswagen for service. Thanks again for your good work! Dave Main More

Amazing Service Department! I love my car. However, VW automobiles require diligent services to keep it running optimally. Brad and the team at McDonald have been there at every I love my car. However, VW automobiles require diligent services to keep it running optimally. Brad and the team at McDonald have been there at every step; not only are their prices fair, but they are a joy to work with. I even had an issue with the metal bezel on the center console coming off after recently purchasing the car; I let Brad know during my regular service interval, and he replaced as quickly as possible. Their text updates and videos are informative and show a level of professionalism rarely seen in the industry. I highly recommend them. This will be the last, and only, car dealership I will work with in the area. I am a customer for life! More

Got a recall notice on driver's side airbag. Checkin was quick and efficient. You provided Uber shuttle home. Uber arrived within a 3 minutes! The work was completed in half the time estimated Checkin was quick and efficient. You provided Uber shuttle home. Uber arrived within a 3 minutes! The work was completed in half the time estimated and Uber arrived in 2 minutes! Excellent experience!!!! Jim Brandt More

VW service Polite staff, worked quickly. Made some recommendations beyond standard 70k mike service but we’re not pushy. sales staff was polite as I was waiting. Polite staff, worked quickly. Made some recommendations beyond standard 70k mike service but we’re not pushy. sales staff was polite as I was waiting. car was done I’m the expected time communicated up front. More

Customer service is the BEST! I came in at noon on a Friday because I had a couple of warning lights on, not having much hope of getting more than a couple of minutes time from som I came in at noon on a Friday because I had a couple of warning lights on, not having much hope of getting more than a couple of minutes time from someone during lunchtime. I’d never been to McDonald Volkswagen before. Horace (my new best friend), took the time to not only check out the car to make sure everything was ok, but he went ahead and had it serviced so that I didn’t need to make an appointment to come back in again to fix the reasons for the lights. I’ll never get my AllTrack serviced anywhere else ever again. More

Actual Footage of Service First time I have ever received a detailed visual breakdown of my service change. Actually shows everything that's getting changed and shows you in de First time I have ever received a detailed visual breakdown of my service change. Actually shows everything that's getting changed and shows you in detail of why and when things should be changed. More

FANTASTIC SERVICE!!! Austin the Service Advisor @ VW was fantastic and worked to get my Atlas fixed quickly. They were able to get warranty coverage and even repaired dama Austin the Service Advisor @ VW was fantastic and worked to get my Atlas fixed quickly. They were able to get warranty coverage and even repaired damage to a wiper that occurred in the car wash. Very great work, service, and communication More

Excellent Service!!! Austin was truly outstanding. He scheduled my service when I needed it and very thoroughly explained all the work to be done. I received the video f Austin was truly outstanding. He scheduled my service when I needed it and very thoroughly explained all the work to be done. I received the video from Austin and John (technician) was extremely thorough in his explanations. My car was completed as promised. More