McDonald Volkswagen - Service Center

Overall Very Satisfied with Service Experience Thea kept me well informed of service progress, responded with knowledgeable answers to any/all questions. Julian provided great insight into the repa Thea kept me well informed of service progress, responded with knowledgeable answers to any/all questions. Julian provided great insight into the repair process with the video. More

Great service experience. the service team quickly and efficiently handled my problem. I needed an engine replacement and hence it was a big, involved job. They figured out w the service team quickly and efficiently handled my problem. I needed an engine replacement and hence it was a big, involved job. They figured out whether the power train warranty applied, Got the parts ordered and provided a loaner car to handle the inconvenience of a car in the shop for about a week. So grateful for all their help. More

McDonald VW Service is fantastic. Again! Brad and the crew at McDonald always provide a great experience. The service writers actually know what they are talking about. If they don't, they Brad and the crew at McDonald always provide a great experience. The service writers actually know what they are talking about. If they don't, they get on the phone and find it out. I have never had to second guess the expertise or quality of work I have received from McDonald VW. This has not been the case with the two other vehicles I have had serviced at other local dealers. I love my car. I always know it's in good hands at McDonald VW. Thanks for the great service! More

Quick and personable I made an appointment and they did my vehicle maintenance on time! Very personable service. Actually a pleasant experience, which is almost unknown f I made an appointment and they did my vehicle maintenance on time! Very personable service. Actually a pleasant experience, which is almost unknown for a car dealership. Exceptional. More

Great service Gave me a shuttle ride to and from work downtown. Sent me a professional video of the status of my car. Car was washed and ready when I arrived to p Gave me a shuttle ride to and from work downtown. Sent me a professional video of the status of my car. Car was washed and ready when I arrived to pick it up. More

Brads amazing!! Had an issue that came up suddenly. Brad got me in same day and took care of my issue and more. Found several others things needing to be done along Had an issue that came up suddenly. Brad got me in same day and took care of my issue and more. Found several others things needing to be done along with a recall fix I could receive under warranty. Happy customer driving my 3rd car from McDonald VW. More

Great customer care Impressed with how quick they get my car in and the quality of care they give both me and my car. I highly recommended McDonald Volkswagen!!! Impressed with how quick they get my car in and the quality of care they give both me and my car. I highly recommended McDonald Volkswagen!!! More

Thanks for the battery change Had a problem with the battery after several yrs dying. I was able to jump star it and Austin was really helpful on my problem and took charge from st Had a problem with the battery after several yrs dying. I was able to jump star it and Austin was really helpful on my problem and took charge from start to finish. More

Tiguan shifter Horace took care of us promptly. Part for shifter has to be brought in, but delivery was quick, and should be done Monday. Ready for trip. Horace took care of us promptly. Part for shifter has to be brought in, but delivery was quick, and should be done Monday. Ready for trip. More

Holy Hannah!! So amazing We were so impressed with our experience from start to finish! I scheduled some routine maintenance along with a factory recall fix for our Touareg. We were so impressed with our experience from start to finish! I scheduled some routine maintenance along with a factory recall fix for our Touareg. The customer service was phenomenal! The day of the appointment I was greeted outside and directed where to park my vehicle, greeted by my service technician who advised me that he would be my contact for the day. A few hours later in received the best text EVER!! My service technician had done a video of my vehicle which included pertinent information that was so helpful in understanding the diagnostics of my car! I loved it! 20 minutes or so later I received a call to discuss the video. We will definitely continue doing business with McDonald Volkswagen!!! More