McDonald Volkswagen - Service Center

Excellent service and Doug made sure I was taken care of the second I pulled up. Hospitality and transparency was great, which is the reason I keep going back to McDonald VW for services on my Jetta. the second I pulled up. Hospitality and transparency was great, which is the reason I keep going back to McDonald VW for services on my Jetta. More

Everything was great. Everything was great. The the the the the the the the the Everything was great. The the the the the the the the the More

I was extremely satisfied with the outstanding service I received when bringing my car in for repairs. Doug was incredible! I will be bringing my car to this location from now on! received when bringing my car in for repairs. Doug was incredible! I will be bringing my car to this location from now on! More

Professional personable staff. Christopher was most helpful in explaining causes my car was experiencing, kept me up to date on progress )Raoul the mechanic reported progress as we Christopher was most helpful in explaining causes my car was experiencing, kept me up to date on progress )Raoul the mechanic reported progress as well), made sure I was aware of the amenities of the dealership. His explanations were such that I could understand. More

Very clean and professional. Doug, our service rep, was very helpful in discovering and resolving our problems. He was informative throughout the whole process. When parts weren' Doug, our service rep, was very helpful in discovering and resolving our problems. He was informative throughout the whole process. When parts weren't available, he was skillful in finding temporary solutions so that our day to day travel requirements were not impacted. More

Chris did a great job explaining the brake verse caliper issue and agreeing to stand behind the mechanic's opinion. issue and agreeing to stand behind the mechanic's opinion. More

Great service department and very professional staff! While my car was being diagnosed and repaired Chris and Doug kept in contact with me, and Chris made sure that before work was done that I was okay w While my car was being diagnosed and repaired Chris and Doug kept in contact with me, and Chris made sure that before work was done that I was okay with it before they started the repairs, so there wasn’t a surprise final bill at the end. I really like how their service techs make videos so you can see that they are really checking your car over completely, and if there are extra repairs that they recommend you can see it in the video, and hear them give you a detailed description of what needs to be done to fix the problem(s). I'm very glad I purchased and have my GTI Golf serviced at McDonald Volkswagen! More

We really appreciate McDonald VW. We have owner 6 VW's all leased with McDonald. Our service advisor Doug was professional, prompt, friendly, and made us feel like valued customers. We have owner 6 VW's all leased with McDonald. Our service advisor Doug was professional, prompt, friendly, and made us feel like valued customers. More

Doug was helpful and prompt. Took care of my issue promptly. Thank you for your assistance Took care of my issue promptly. Thank you for your assistance More

My ID4 service warning light came on so I took it into McD VW for service. The agent, Chris was patient and listened to my description of the issue and got the car into the shop. Turns out a battery cel McD VW for service. The agent, Chris was patient and listened to my description of the issue and got the car into the shop. Turns out a battery cell needed replacement... a BIG job. He explained the problem and provided a timeline for repairs. He also provided me with a loaner vehicle. Very well done service experience. More