McDonald Volkswagen - Service Center

1st Service visit to McDonald Best service experience I have ever had at a dealership I will definitely be coming back and only working with Horace Thank you for the excellent Best service experience I have ever had at a dealership I will definitely be coming back and only working with Horace Thank you for the excellent service More

Battery replacement Very friendly, great work, price competitive, and a bonus car wash. They understood the urgency of my request and made sure I was take care of that s Very friendly, great work, price competitive, and a bonus car wash. They understood the urgency of my request and made sure I was take care of that same day. More

Service on my tire The service department fixed my tire and had it finished in no time or inconvenience to me ! They’re super especially Brad and Horace! I won’t take my The service department fixed my tire and had it finished in no time or inconvenience to me ! They’re super especially Brad and Horace! I won’t take my Atlas anywhere else! More

Things have changed, for the better! The service department has been lukewarm for several years following the purchase of my 2016 Touareg and I chose to go elsewhere for service. McDonal The service department has been lukewarm for several years following the purchase of my 2016 Touareg and I chose to go elsewhere for service. McDonald is closer to my home and decided to give them another try, and WOW, have things changed. My service adviser, Brad Murphy, was fantastic and kept me informed throughout the process. The work was completed on time and the overall experience was great. I especially enjoyed Brad's sense of humor and quick wit, as well as his product knowledge and professionalism. Hats off to Brad and the entire team! More

Warranty work The crew communicated with me in a thorough and professional manner, even though I was out of the country. They made the entire experience painless. The crew communicated with me in a thorough and professional manner, even though I was out of the country. They made the entire experience painless. More

Great service Horace was great and very knowledgeable, kept me updated throughout the entire time my car was in the shop. Will definitely return for next service Horace was great and very knowledgeable, kept me updated throughout the entire time my car was in the shop. Will definitely return for next service More

Brad Service Rep Brad Murphy, the Service Advisor, was very professional and was prepared for my arrival. He had me checked in and on my way fast, I was impressed. He Brad Murphy, the Service Advisor, was very professional and was prepared for my arrival. He had me checked in and on my way fast, I was impressed. He was equally friendly as well.The video emailed to me, showing the work that was being done was impressive and the technician , Dautlton Alley, seem thorough and knowledgeable. I am usually a tough grader...this was a very good experience for auto service appointment. More

My service advisor Doug Brown was knowledgeable and interested in helping me with my service items. He also advised me on other upcoming work and recommendations. My tech was also helpful and knowledge interested in helping me with my service items. He also advised me on other upcoming work and recommendations. My tech was also helpful and knowledgeable. I have been to other local VW dealers and feel McDonald is above others. More

Great Experience We had a great experience. This is a well-run service department. Everyone is friendly and professional. Their communication is stellar. They let you We had a great experience. This is a well-run service department. Everyone is friendly and professional. Their communication is stellar. They let you know exactly what is happening at every step and are very efficient. More

Super Service! I hate auto dealerships, and especially their service centers. Except for this one. If all service departments were this good, I'd buy more cars! I hate auto dealerships, and especially their service centers. Except for this one. If all service departments were this good, I'd buy more cars! More