McDonald Volkswagen - Service Center

Great Job! Brad Murphy got me in and out for an oil change and check list. Brad is always cheerful, a good listener and funny! As always, everyone is a delight Brad Murphy got me in and out for an oil change and check list. Brad is always cheerful, a good listener and funny! As always, everyone is a delight to deal with. Thank you! More

Exceptional service The team there at McDonald VW was outstanding and I will be taking my car back there for future services. The service team did an outstanding job and The team there at McDonald VW was outstanding and I will be taking my car back there for future services. The service team did an outstanding job and my car was ready earlier than expected. More

Recall We were informed that our Jetta was recalled. Went online to schedule an appointment, Called to confirm appointment. Took the car in and the staff was We were informed that our Jetta was recalled. Went online to schedule an appointment, Called to confirm appointment. Took the car in and the staff was very friendly and helpful. They called for a ride to take us to our house and back. So easy. Thank you More

Oil change and service Doug Brown the service manager there always does a good job on making my service and oil change a great experience. I never dread getting my car in fo Doug Brown the service manager there always does a good job on making my service and oil change a great experience. I never dread getting my car in for service. More

Visit was timely and service rep Brad was very professional. One minor point was some behavior witnessed between sales people. Maybe remind them that it is a place of business. A bit juvenile. professional. One minor point was some behavior witnessed between sales people. Maybe remind them that it is a place of business. A bit juvenile. More

Pleasant experience during the Corona days McDonald Volkswagon service department was very thorough and completed my work with suggestions for items to watch for in the future. It took a littl McDonald Volkswagon service department was very thorough and completed my work with suggestions for items to watch for in the future. It took a little longer than I expected but it was very busy and they kept me updated as I waited. The car wash was a nice benefit as well. More

A good oil change Even with slightly under 6000 miles on our one-year old Passat we needed to get the oil changed and it was done efficiently and the service rep Horace Even with slightly under 6000 miles on our one-year old Passat we needed to get the oil changed and it was done efficiently and the service rep Horace answered all my questions including about my 2008 Eos and the car was washed which pleased my wife the principal driver of it. More

Mac and I Mac (short for Mac N Cheese) was due for its first inspection/oil change. You'd understand the name if you saw the car. I arrived on-time and was gree Mac (short for Mac N Cheese) was due for its first inspection/oil change. You'd understand the name if you saw the car. I arrived on-time and was greeted by Doug Brown (Service Manager). He took pictures of Mac's exterior and we discussed what Mac needed. I was informed the service should take about 90 minutes. I had decided to wait. After an hour I got a short video from the service tech showing what he had found. No issues. I noticed in the waiting area that cars are washed after each service. I went out to Doug and asked that my car not be washed. No problem. Doug explained that since I had an offset front license plate and in general Golf R owners don't want their cars washed, Mac hadn't been scheduled for a wash. We also discussed motor oils. I left happy. Doug texted me the next day inquiring if I had any questions. I did. Doug went out of his way to answer my questions. I was happy. I happily recommend McDonald VW's service dept. See you next year. More

Brad as always did a great job taking care of me. Brad is great. Making this entry at least twenty five words is a pain. Keep it up and I will quit doing reviews. Is this twenty five words yet? Brad is great. Making this entry at least twenty five words is a pain. Keep it up and I will quit doing reviews. Is this twenty five words yet? More

Excellent Service We dropped our car off the day before the service was scheduled. We were greeted with smiles and "How can we help you". The car was actually done wi We dropped our car off the day before the service was scheduled. We were greeted with smiles and "How can we help you". The car was actually done within a couple of hours so we had the option to pick it up the day we dropped it off or the next day. Great experience. More