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McDonald Volkswagen - Service Center

Littleton, CO

4.9
934 Reviews

934 Reviews of McDonald Volkswagen - Service Center

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July 22, 2020

Adam McIntosh (Parts Consultant), went the link to help me with my customer car in getting the key n programming done. To the part he went out there himself. I am very grateful for his service and knowledg More

by Corey Shamburger
Recommend Dealer
Yes
Employees Worked With
Adam McIntosh
Jul 22, 2020 -

McDonald Volkswagen responded

Corey, thank you for the 5-star review! We are so glad you enjoyed working with Adam here at McDonald Volkswagen, and we will certainly let him know that you appreciate his help.

July 17, 2020

Worked me in! I had no idea that I was going to Denver until Saturday morning. My Bug needed its first year checkup. When I called, they were scheduling into next w More

by beveridgesusan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacey......great guy
Jul 17, 2020 -

McDonald Volkswagen responded

Thank you for taking the time to share your experience with McDonald Volkswagen! We're so glad we could assist you with your Volkswagen Beetle's first-year service and we hope to see you again sometime down the road. Safe driving!

July 16, 2020

Great Customer Service Thank you for your friendly and prompt service. I really appreciate the "Lyft" service that was provided in order to pick my vehicle up after service. More

by barrioslauren
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad and Staci
Jul 16, 2020 -

McDonald Volkswagen responded

Thank you for taking the time to share such positive feedback for the McDonald Volkswagen team. We strive to meet the needs of our customers and I am glad to hear that everything worked out well during your recent service experience. See you next time!

July 16, 2020

Brad Murphy was great!!! He helped me with all my questions and concerns. He arranged for my ride home and kept me informed throughout the day. The only negative I have is.... why should it take 5 h More

by Cindy_BRUNDIGE. I
Recommend Dealer
Yes
Employees Worked With
Service dept.
Jul 16, 2020 -

McDonald Volkswagen responded

Cindy, thank you for sharing your feedback. I am glad to hear that Brad was such a pleasure to work with. Additionally, I apologize if your service took longer than anticipated. I will discuss these concerns with my team so we can provide a more seamless experience in the future. Thank you, Doug Brown - Service Manager - 303-734-2780

July 15, 2020

You guys are great!! I moved here from Arizona and have You guys are great!! I moved here from Arizona and have been welcomed to the McDonald family with nothing but professionalism. I travel from evergre More

by Arrjmom
Recommend Dealer
Yes
Employees Worked With
Doug svc mgr
Jul 16, 2020 -

McDonald Volkswagen responded

Welcome to Colorado and thank you for sharing such kind feedback for the McDonald Volkswagen team. We're proud to have your business and look forward to taking care of you for years to come!

July 13, 2020

Service with a smile, even thru the masks. The thorough communication regarding my car’s health via video was nice to see. Horace was great. More

by vpinkham
Recommend Dealer
Yes
Employees Worked With
Horace
Jul 14, 2020 -

McDonald Volkswagen responded

Thank you for rating McDonald Volkswagen five stars! We are so happy to hear that you received friendly service from Horace and our team. It's also good to know that our service video was helpful to you. Enjoy your day!

July 08, 2020

Horace is the best. Very knowledgeable and very patient answering all my questions. He truly took care of my car so well. Great service. McDonalds vw is now my go to dealer. More

by Joseph Huang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Horace Hollinshed
Jul 08, 2020 -

McDonald Volkswagen responded

Joseph, thank you for the 5-star review! We are so glad you enjoyed working with Horace here at McDonald Volkswagen. We will be sure to let him know that you appreciate his help, and we look forward to your next visit!

July 06, 2020

my car I had a runing problem with my GTI ,it was a low pressure fuel pump.The tecreplaced it and I picked up the car.The work that wasdo was great !!! I kn More

by Karl Schwenzfeger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sarah Elliott
Jul 06, 2020 -

McDonald Volkswagen responded

Karl, thank you for the 5-star review! We are glad that we were able to help you out here at McDonald Volkswagen, and we look forward to your next visit!

June 30, 2020

50,000 miles service service was great but it took longer than I expected. I hope you guys needs more fast service and I will look forward for next service More

by soohong1105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Ward
Jun 30, 2020 -

McDonald Volkswagen responded

Thank you for taking the time to leave us this feedback. We will certainly look into what caused the delay and ensure that we improve our process going forward. We look forward to our next opportunity to impress you!

June 29, 2020

Our annual service went smoothly, starting with the phone call scheduling, in person check in, service, reasonable pricing and followed up with a nice surprise - car was washed and vacuumed. Felt like we'd More

by FrankieRay
Recommend Dealer
Yes
Employees Worked With
David Ward
Jun 29, 2020 -

McDonald Volkswagen responded

Hi Frankie - It's wonderful to hear that your car is running smoothly and looking great after your recent visit with us at McDonald Volkswagen! Thank you so much for your business. We look forward to your next visit with us.

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