McDonald Volkswagen - Service Center

Service advisor Sara was friendly and helpful from the moment I called, through the service, until I walked out the door. Zach the technician gave me great information about my vehicle on the video. moment I called, through the service, until I walked out the door. Zach the technician gave me great information about my vehicle on the video. More

I arrived at the dealership expecting to have a $1000 repair that would take a week to accomplish. Brad, the service manager got my car in immediately and it just needed a new battery. I was so pleased repair that would take a week to accomplish. Brad, the service manager got my car in immediately and it just needed a new battery. I was so pleased with the friendly, great service! More

very friendly and kept me up to date as to the status of my service. clean, customer friendly waiting area. advised i needed new tires but not pushy about purchasing them at this time. my service. clean, customer friendly waiting area. advised i needed new tires but not pushy about purchasing them at this time. More

Great service, expectations exceeded. She texted and called as promised, and things went right on schedule. She was super professional and great to work with. called as promised, and things went right on schedule. She was super professional and great to work with. More

Friendly service, complete review of vehicle, video of the car. I use this dealership consistently to service my VW. Even got a discount from an email coupon. the car. I use this dealership consistently to service my VW. Even got a discount from an email coupon. More

Sarah scheduled my vehicle for a bulb replacement earlier this week. During my visit, the technician found that a coolant flush was needed and it was done in a timely manner. I appreciate the excellent ser this week. During my visit, the technician found that a coolant flush was needed and it was done in a timely manner. I appreciate the excellent service. More

Excellent Reliable and knowledgeable. I have used this dealer for more than three years and they have always helped me out in the best way possible. Reliable and knowledgeable. I have used this dealer for more than three years and they have always helped me out in the best way possible. More

Per usual, Brad is the best! I always call to speak to Brad, because when you find 'your' Service Advisor, you don't want to talk to anyone else. We played phone tag a couple time I always call to speak to Brad, because when you find 'your' Service Advisor, you don't want to talk to anyone else. We played phone tag a couple times to get my appointment set, but he always makes sure to fit me in when my Atlas needs attention. He suggests for certain things to be done, or replaced, and I never feel that I'm just a commission ticket here. McDonald VW is lucky to have Brad as an advisor! I am also a big fan of the new videos the tech's send to give you a once over of your vehicle! Thanks guys! More

Always top notch service from this dealer Never a negative experience at this dealership whether it be sales or service. Service department is professional and knowledgeable. Timely work and c Never a negative experience at this dealership whether it be sales or service. Service department is professional and knowledgeable. Timely work and communication. Five stars all the way. More

Great 1st Experience This was our first experience at McDonald Volkswagen and we couldn't have asked for a better experience. Access to drop off our Beetle was easy. This was our first experience at McDonald Volkswagen and we couldn't have asked for a better experience. Access to drop off our Beetle was easy. They knew who I was when I parked in the service bay. Got me over to the Client Rep- Stacey Cheadle and it was smooth sailing. Stacey Cheadle was friendly, and walked me through all that would happen and kept me updated on the status. The video feature is something I've never seen before, but I liked it a lot. VERY customer centric and a great use of technology that has value to me, as a consumer. More