McDonald Volkswagen - Service Center

Ryan was me service advisor again for this visit. He does a tremendous job and is always very helpful with keeping me informed throughout the whole process. Im a reconditioning specialist at my dealership. A a tremendous job and is always very helpful with keeping me informed throughout the whole process. Im a reconditioning specialist at my dealership. And Ryan is my go to guy for all my vw repairs. Thanks again Mcdonald VW for the quick turn around! And Ryan thank you sir for making my dealership trip as easy as possible! More

Very professional service reps. I was treated respectfully and honestly. The work was performed promptly and I was given a complimentary ride back to my home while the repairs were being complete respectfully and honestly. The work was performed promptly and I was given a complimentary ride back to my home while the repairs were being completed. More

There was a delay getting my scheduled VW service completed so it took an inordinate amount of time--well beyond what would be expected. However, the service advisor took the initiative to follow-up completed so it took an inordinate amount of time--well beyond what would be expected. However, the service advisor took the initiative to follow-up with the tech to find out why there was such a long delay--and the dealership's service manager got personally involved. The service manager showed that he wanted to make "things right" regarding my customer experience. And that was impressive. It was the service manager's intervention that shored up my confidence in the dealership--and as a result, I will be a repeat customer. (And by the way, I purchased my VW at your dealership in 2015). More

Samantha was excellent. She kept up with communication so that I was aware where my vehicle was in the process and was a pleasure to work with. so that I was aware where my vehicle was in the process and was a pleasure to work with. More

Ryan and the entire McDonald VW team are excellent. They consistently provide high level service and are always happy to help. I will be returning! consistently provide high level service and are always happy to help. I will be returning! More

Samantha was super friendly and easy to work with. We liked the video walk through. Our service was completed when promised and the clean car was a bonus! liked the video walk through. Our service was completed when promised and the clean car was a bonus! More

Service was so easy. Scheduled an appointment. Took the car in. Everyone was polite, professional. Everyone had masks on so I felt safe. Robert my service tech was great. It all went seamlessly. I will b car in. Everyone was polite, professional. Everyone had masks on so I felt safe. Robert my service tech was great. It all went seamlessly. I will be returning. More

The video of the service done to my car was helpful. A ride home and back to service department was easy. I really appreciate my ride being set up for me. ride home and back to service department was easy. I really appreciate my ride being set up for me. More

Ryan did a great job explaining the process and the services recommended for my vehicle. He talked with me after the inspection to recommend the tires and transmission fluid be changed and his approac services recommended for my vehicle. He talked with me after the inspection to recommend the tires and transmission fluid be changed and his approach was excellent. Great job! More

Ryan was amazing! Made my service appointment seamless, pleasant and enjoyable. He really cares about how he represents the brand! Thank you and can not wait to come back. pleasant and enjoyable. He really cares about how he represents the brand! Thank you and can not wait to come back. More