McDonald Volkswagen - Service Center

This team was amazing! Very responsive and thorough! I appreciated the time they took to make sure everything was taken care of perfectly and efficiently. appreciated the time they took to make sure everything was taken care of perfectly and efficiently. More

Fast and efficient service. Service department did a thorough review of the car, shared a video of the state of the car and followed up after. thorough review of the car, shared a video of the state of the car and followed up after. More

Checking in was easy! I really love the video showing what was done. - that’s key. Samantha was informative and pleasant to work with. what was done. - that’s key. Samantha was informative and pleasant to work with. More

Keep all your receipts and check them because they will have you perform the same service two month or half a year later. And if you catch your mistake retroactively then they come up with a reason that mi have you perform the same service two month or half a year later. And if you catch your mistake retroactively then they come up with a reason that might or might not be true. I had a brake fluid exchange done in April 2021 then I brought my car in again August 2021, 2000 miles later, for a different reason and amidst other repairs they did another brake fluid exchange. Of course my fault for not checking what services were done before, but even so , trust is gone. More

I had to make a quick trip to Littleton from North Platte, NE. My Bug needed an inspection. McDonald VW was totally book into 2 weeks. They worked me in and finished it quickly. They always go above a Platte, NE. My Bug needed an inspection. McDonald VW was totally book into 2 weeks. They worked me in and finished it quickly. They always go above and beyond. I appreciate it! More

Great dealership service as always. Kept in communication the entire time. I travel further just to get here because it’s worth every moment to be treated like we are all family and concerned about my car li the entire time. I travel further just to get here because it’s worth every moment to be treated like we are all family and concerned about my car like I am. More

Skilled technicians, great videos about the overall condition of your vehicle, very good communication with the staff, good transportation options if you need to get around condition of your vehicle, very good communication with the staff, good transportation options if you need to get around More

In and out quickly and they provided transportation for me in the interim. Samantha was on top of my service and handled it very efficiently me in the interim. Samantha was on top of my service and handled it very efficiently More

Thank you to the Service Tech who stayed late/came in early to complete the swap of a faulty service part . . . surprised that the first part was bad, but thank you for the timely replacement. Also, than early to complete the swap of a faulty service part . . . surprised that the first part was bad, but thank you for the timely replacement. Also, thanks for the brake light repair - one less thing I needed to deal with during my visit. More

We are on a budget and couldn’t afford to pay the dealer or a shop to fix our car (check engine light on). We paid for a diagnosis and the crew at VW McDonald helped us identify the problem and solution and or a shop to fix our car (check engine light on). We paid for a diagnosis and the crew at VW McDonald helped us identify the problem and solution and even sent us a detailed video so we could fix it ourselves. Best group to work with, ethical and moral team who just want to help. Thank you so much!! Shout out to Casey and Eric. More