McDonald Volkswagen - Service Center

Our service advisor, Phoenix, was great to work with and kept us informed along the way. We appreciated the service video as well. kept us informed along the way. We appreciated the service video as well. More

Great salesman very knowledgeable.Great service in getting our new car ready under very snowy conditions. getting our new car ready under very snowy conditions. More

We had exceptional service this time. Much improved since July 2020. Glad I gave your dealership a second chance as I am very happy with the quality of service and professional service advisors we deal since July 2020. Glad I gave your dealership a second chance as I am very happy with the quality of service and professional service advisors we dealt with this time. Though one thing I wish they would improve is getting transportation to my home in Parker. There is a VW dealership that is closer to me, but I hate to switch. And I don’t like to wait as it usually is at least 2-3 hours, and that is for a basic service, with an appointment. More

Service agent Phoenix was responsive and friendly and professional. The video inspection is a customer oriented feature and the mechanic clearly provided his assessment of issues. Well done! professional. The video inspection is a customer oriented feature and the mechanic clearly provided his assessment of issues. Well done! More

Service advisor was absolutely spectacular. The guy deserves a raise immediately. Friendly, courteous and knowledgeable. Promote now. deserves a raise immediately. Friendly, courteous and knowledgeable. Promote now. More

A very nice overall experience. Good communication. Modern facilities. Casey was very helpful. You should give her a raise. :-) Modern facilities. Casey was very helpful. You should give her a raise. :-) More

Chris provided great customer service by acknowledging the customers request during a service appointment by ensuring the safety of the vehicle during a short term maintenance visit due to a faulty part a the customers request during a service appointment by ensuring the safety of the vehicle during a short term maintenance visit due to a faulty part and was able to get the vehicle maintenances completed and back in the owners hands within two days which was ahead of schedule and before the dealerships Christmas break. More

Everyone I talked to was very nice. Even though the news was disappointing, they still gave great advice, were thorough and kind. was disappointing, they still gave great advice, were thorough and kind. More

They all did an outstanding job and should get raises!!! Stop being cheap and pay your great advisors!!!! Stop being cheap and pay your great advisors!!!! More

Steve was great to work with Professional, straight Steve was great to work with Professional, straight forward and knowledgeable of products and services , made visit much easier Steve was great to work with Professional, straight forward and knowledgeable of products and services , made visit much easier More