McDonald Volkswagen - Service Center

Stephen in the service dept. is the best! He is always able to squeeze me in when I need help and always provides the best service. He asks great questions to make sure he covers is the best! He is always able to squeeze me in when I need help and always provides the best service. He asks great questions to make sure he covers all of your car’s problems. You can really tell they care about you and your business - the only dealer I have ever trusted this much! More

From diagnostics to service and maintenance they went above and beyond when it came to repairing my car. Could not have done it better. Also for a very acceptable price. They took the repairs of my car j above and beyond when it came to repairing my car. Could not have done it better. Also for a very acceptable price. They took the repairs of my car just as serious as I did and completed the tasks asked of them earlier than expected. Time management and meeting timelines is just as above average as the skills they have in the service & maintenance department. Thank you! More

Outlined a plan and delivered as stated. Parts needed, duration of service and safety review Parts needed, duration of service and safety review More

Very courteous, explained everything being done and were very knowledgeable. The waiting room is spotless and - HELLO - free soft drinks and coffee??? This was for a thirty day check and they even washed my very knowledgeable. The waiting room is spotless and - HELLO - free soft drinks and coffee??? This was for a thirty day check and they even washed my two week old car! This is my very first Volkswagen and a brand new car after having my last one 20 years. I'm definitely impressed. More

Clear communications. Nice work done… Madison was “top notch” in getting back to me in a prompt manner Nice work done… Madison was “top notch” in getting back to me in a prompt manner More

Chris was helpful and kind. Really made the experience easy! I will definitely only be coming here to have my car serviced from now on! Really made the experience easy! I will definitely only be coming here to have my car serviced from now on! More

Maddie and service department were amazing! ! I would have everyone I know come here for service ! I would have everyone I know come here for service More

My contact with this dealership was long distance via phone and email. If all McDonald VW employees are like Steve Guillet then count me as a repeat and loyal customer. Steve was absolutely amazing. Stev phone and email. If all McDonald VW employees are like Steve Guillet then count me as a repeat and loyal customer. Steve was absolutely amazing. Steve was coordinating between my grandson (vehicle operator) and me. Steve explained everything that needed to be done to both my grandson (CO) and me (MA) in complete and easy to understand details. So, customer service-wise Steve and this dealership’s service department get a “high 5” 5 stars. Quality and reliability of work performed, I will have to follow up with as it’s only been a few days since service was done. I’m confident if I need any follow up service or questions answered, Steve will be there for my grandson and/or me. More

Great service and attention to detail. Our service advisor met us as soon as we pulled in the bay with a smile and sense of purpose. Bravo! Our service advisor met us as soon as we pulled in the bay with a smile and sense of purpose. Bravo! More

The team members I dealt with were amazing with the communication through out the process. communication through out the process. More