McDonald Volkswagen - Service Center

First time there. Arrived early and expected to put my keys in the drop box but Gerimie was there already and took care of me checking in my VW. I was told the reca Arrived early and expected to put my keys in the drop box but Gerimie was there already and took care of me checking in my VW. I was told the recall might take 2 days but they were able to finish it that day. I was sent two videos fully explaining all components and what they were able to do. Great place - great team! More

Great customer service, easy to work with and clear on what was recommended for my vehicle. what was recommended for my vehicle. More

Jaramie & Matt did a great job in resurrecting my car from the dead if you would like additional information please give me a call Rudy Kiffor 303-886-2901 from the dead if you would like additional information please give me a call Rudy Kiffor 303-886-2901 More

Thanks to both Madison (Service Advisor) and Carlos R. (Master Technician) for excellent service! Communication was excellent and great care was taken while working on the vehicle. (Master Technician) for excellent service! Communication was excellent and great care was taken while working on the vehicle. More

Very friendly. They understand your needs and expectations. They care of your car and provide realistic solutions They understand your needs and expectations. They care of your car and provide realistic solutions More

This is my second visit to McDonald VW and I am just as pleased this time as I was with the first visit. Everyone is incredibly helpful and kind. I have worked with Christopher before and he's excellent at pleased this time as I was with the first visit. Everyone is incredibly helpful and kind. I have worked with Christopher before and he's excellent at his job. He explains everything that was done to my vehicle and ensures I understand it all. I really love the video that gets taken of my car once its' been serviced. After I watch it, I definitely feel informed and like I know what's happening with my vehicle. More

Appreciate the extra effort Stephen Guillet (Service Advisor) made in making sure I was able to get the car done so I could get home (via public transportation). Raymond Favela (Technician) did a great Advisor) made in making sure I was able to get the car done so I could get home (via public transportation). Raymond Favela (Technician) did a great job with the service video (easy to understand, smooth movement, etc.). Couldn't be happier, thank you! More

Exceptional experience all around. Every interaction in the service department was handled in a polite, and professional manner. Every interaction in the service department was handled in a polite, and professional manner. More

Asked them to fix sunroof cover as it opens up on its own and declined module flash recall as it is my right to decline recalls. They completely botched the whole job by not fixing the sunroof cover as it st and declined module flash recall as it is my right to decline recalls. They completely botched the whole job by not fixing the sunroof cover as it stayed closed for one day and after that went back to being broken. They also performed the module flash that I specifically told them not to do. There's absolutely no communication at all at this dealer or they just don't care!Meanwhile, the mechanic was busy trying to sell me new tires, when my current ones still have a couple of thousand miles on them and a cabin air filter that I can do myself as it does not require any tools to change out. Instead of fixing the problem I brought the vehicle in for, the mechanic was trying to sell me stuff I didn't need. The mechanic is more of a Grease xxxxxx lube tech then a "master mechanic" as stated by the service writer. Highly recommend that you stay away from this dealer! More

Stephen provided exceptional customer service, he broke down what my car needed clearly. Everyone there was friendly and my car is working great! 10/10 would recommend. down what my car needed clearly. Everyone there was friendly and my car is working great! 10/10 would recommend. More