McDonald Volkswagen - Service Center

I have had the pleasure of working with Stephen as my service rep for the past several years. He is always thorough and conveys genuine care to deliver top-notch customer service. service rep for the past several years. He is always thorough and conveys genuine care to deliver top-notch customer service. More

Stephen was an exceptional service rep. He answered all my questions, was very knowledgeable - you are fortunate to have him on your staff. He answered all my questions, was very knowledgeable - you are fortunate to have him on your staff. More

Excellent service and care always. I am always happy to take my VW for service at McDonald VW...thanks! I am always happy to take my VW for service at McDonald VW...thanks! More

Scheduling, notification, expectations, completion, delivery - everything was as expected and some more. Service was extra-ordinary. delivery - everything was as expected and some more. Service was extra-ordinary. More

Worst experience ever at the dealership in Denver, Colorado (Volkswagen McDonald). I've been a VW owner my entire life (15 years). My new Tiguan 2022 had an issue (defect) with the trunk and I was Colorado (Volkswagen McDonald). I've been a VW owner my entire life (15 years). My new Tiguan 2022 had an issue (defect) with the trunk and I was given a loaner car. The girl who was at service Madison Curry failed to arrange a proper pick up procedure and made me sign all the papers inside the office without even asking me to walk around the car which was also not spotless and I did not notice a tiny chip on the windshield. Upon return with the car they were trying to make accountable for it and noticed it right away. They knew the chip was there but still claimed my insurance. After their claim was approved, I have to ay 700 dollars for a freaking windshield. Doug Brown (Customer service manager) is worst manager I dealt with. Rude, threatened me collection agencies and all the consequences without even providing any proof of damages and estimates from the body shop. Tried to use my credit card without even telling me. Good thing it was locked so they could not charge me. Requested proof of damage a couple of times and got nothing in return. I have the money to pay but that's a principle matter now. I will keep fighting and WILL NEVER RETURN to this location and not recommending anyone to go there. More

Excellent Service! Worked with Christopher, he kept me up to date with the progress on the service. Worked with Christopher, he kept me up to date with the progress on the service. More

I took my car in for 3 years service. The staff provided great service on my car. The staff provided great service on my car. More

Good service, but didn’t change my brake fueled like I requested. They didn’t have my car finished when they said it would be. They did provide me with a rental car. requested. They didn’t have my car finished when they said it would be. They did provide me with a rental car. More

Very informative and personable service representatives. Easy to reach out to ask questions and have them find the answers if they needed to. Service technician was thorough and within the time frame estima Easy to reach out to ask questions and have them find the answers if they needed to. Service technician was thorough and within the time frame estimated for the service. More

Absolutely fantastic service writer great communication problem taking care of very reasonable thank you so much 1st class operation problem taking care of very reasonable thank you so much 1st class operation More