McDonald Volkswagen - Service Center

Professional and friendly. And my car was so clean when I got it back!! YAY And my car was so clean when I got it back!! YAY More

Doug Brown was great to work with! Doug went above and beyond to help with and issue with our 2022 Atlas Cross Sport. General Statement about the Volkswagen Service department Doug went above and beyond to help with and issue with our 2022 Atlas Cross Sport. General Statement about the Volkswagen Service department. Need to figure out how to provide loaner cars for service. Not being able to provide loaners is a big issue when people spend $50,000 for a vehicle and can't get a loaner car. This issue should be a top priority for Volkswagen! More

Chris did a great job with my service, I brought my car in for a routine maintenance and it ended up needing a few extra things. I appreciated his great communication, transparency, and patience throughout in for a routine maintenance and it ended up needing a few extra things. I appreciated his great communication, transparency, and patience throughout the process. More

I do not agree with the cost of a software update on a vehicle that is managed by Volkswagen. If a software update is needed and it is part of the vehicle it should be completed complimentary to the cust vehicle that is managed by Volkswagen. If a software update is needed and it is part of the vehicle it should be completed complimentary to the customer as you all say that your customers are valuable to you, but when there vehicle needs a "software update" it costs the customer $200.00 and it messes with certain features of your car and now my car has to come back for a fix that I am refusing to have to pay for. NOT HAPPY! More

I do not agree with the cost of a software update on a vehicle that is managed by Volkswagen. If a software update is needed and it is part of the vehicle it should be completed complimentary to the cust vehicle that is managed by Volkswagen. If a software update is needed and it is part of the vehicle it should be completed complimentary to the customer as you all say that your customers are valuable to you, but when there vehicle needs a "software update" it costs the customer $200.00 and it messes with certain features of your car and now my car has to come back for a fix that I am refusing to have to pay for. NOT HAPPY! More

The maintenance was completed on time and we were kept apprised of the progress throughout our visit. apprised of the progress throughout our visit. More

McDonalds VW has always been very helpful n honest to me n my car! Tho people tell me not to go to a dealership I do n thank u for ur excellent service! n my car! Tho people tell me not to go to a dealership I do n thank u for ur excellent service! More

Customer service here is always great and staff is super friendly. Still the only issue I have is the vehicle was supposedly "Certified Pre-Owned", but since purchasing 6 months ago, we've replaced the roto friendly. Still the only issue I have is the vehicle was supposedly "Certified Pre-Owned", but since purchasing 6 months ago, we've replaced the rotors and serviced the AC. You would think that would have been caught during the vehicle inspection. More

I have been coming to the dealership for years now, and I’ve always had a positive experience. My service writer Daniel was wonderful and made sure I was taking care of while my vehicle was getting an oil I’ve always had a positive experience. My service writer Daniel was wonderful and made sure I was taking care of while my vehicle was getting an oil change. I’ve purchased five vehicles from Mcdonald and will definitely keep coming back. More

Daniel was friendly, professional and considerate of my time. The video of my car inspection and explanation of the service they were providing was a nice touch. time. The video of my car inspection and explanation of the service they were providing was a nice touch. More