McDonald Volkswagen - Service Center

Greeted by name as I pulled up. I was just there for an oil change and to have them look for a leak in my tire. Car was ready 30 earlier than they estimated and everything was gre I was just there for an oil change and to have them look for a leak in my tire. Car was ready 30 earlier than they estimated and everything was great. More

The staff is always very friendly and helpful, and they do their best to get the maintenance done on my car as soon as they can. I really like how the mechanic will send you a video, and explain in detail do their best to get the maintenance done on my car as soon as they can. I really like how the mechanic will send you a video, and explain in detail what he’s done to your car, and explain if extra work is recommended. More

Stephen was very communicative, non pushy while also bringing up the importance behind certain work they recommended for my vehicle. Not only was my car clean upon arrival but I can tell she was very we bringing up the importance behind certain work they recommended for my vehicle. Not only was my car clean upon arrival but I can tell she was very well taken care of! I will absolutely get my car serviced here every time, the team here is absolutely phenomenal! More

Chris is a great service rep, I enjoyed working with him and plan to call on him for future needs on my Tiguan. and plan to call on him for future needs on my Tiguan. More

The fender looks like new and the wheels look great. They did a great job with our service. They did a great job with our service. More

Loved that did what they said they were going to do. Loved the video of service performed. Loved the video of service performed. More

Was a very positive visit. We were treated with respect and friendliness. Beautiful new building and waiting area. Liked that there was food and drink available although we di We were treated with respect and friendliness. Beautiful new building and waiting area. Liked that there was food and drink available although we did not use. More

Doug was professional and the service was great. New installations are very nice as well. New installations are very nice as well. More

COMPLAINT We purchased our 2018 VW Atlas from McDonald VW in Littleton, CO certified used. This vehicle and this shop has been a huge inconvenience to us the entire time. I have asked the service advisor VW in Littleton, CO certified used. This vehicle and this shop has been a huge inconvenience to us the entire time. I have asked the service advisor a number of times to speak to his service manager and she never calls me. That’s not leadership. The first time my cruise went out 3hrs into a 8hr trip. This shop, after having my car for 2 days, wanted to charge me $600+ to recalibrate the gyroscope in the emblem and an alignment. I declined and still got stuck with a diagnosis bill of $120! I took it to a different VW shop and they covered it under warranty. Airbag light came on in July and it took them a week to get the car fixed!! It was like pulling teeth to get a fleet vehicle in my hands! A month later, the airbag light came on again! This time it was a fault in the drivers side side impact bag. We didn’t feel comfortable driving it out of state, they wouldn’t give me a fleet vehicle and so we ended up driving our older car that has an oil leak instead as that felt more comfortable than a newer car with an airbag light on. The Atlas is not a car I recommend to friends and family and tell the to avoid VW all together because it’s been such a terrible experience for us. More

Appreciate the help and upfront handling of all my repair needs. Thanks again for the assistance. needs. Thanks again for the assistance. More