Ehrlich Toyota - Service Center

I tried scheduling an appointment 3 times by phone and was transferred to the service center and had to leave a message. No one ever called back over a 3 week period. I eventually just made the appointmen was transferred to the service center and had to leave a message. No one ever called back over a 3 week period. I eventually just made the appointment on line in order to get in. You need to work on this aspect. I was thinking of going to fort Collins instead More

This was my first service visit to McDonald Toyota with my new Landcruiser. When I pulled into the service bay, I was completely ignored for an uncomfortable amount of time. One service rep was busy with a my new Landcruiser. When I pulled into the service bay, I was completely ignored for an uncomfortable amount of time. One service rep was busy with another customer. Tonya was working on her computer, but didn’t acknowledge my presence or say “I’ll be with you in a minute”, nothing. Just ignored me probably for about 5 - 7 minutes. When I made the appointment via phone, I was told this 5,000 mile service would take 1 - 1 1/2 hours. When I checked in with Tonya, she also said 1 to 1 1/2 hours. The appointment took 2 hours and 15 minutes with zero communication about what was taking so long. When finally finished, I asked Tonya why it took so long. She said “they’re busy back there.” When I asked what exactly they did, she said tire rotation and full inspection. I asked why that took so long, she said the Landcruiser has a skid plate they have to drop down. But when I made the appointment and when I checked in, everyone knew I had the new Landcruiser and no one altered their estimate of 1 to 1 1/2 hours based on a skid plate. I’m all for a thorough and complete service, but I don’t like my time to be taken for granted. I also appreciate customer courtesy and it seems like Tonya could use some coaching on greeting customers in a timely manner. This first impression of McDonald Toyota was not a favorable one. More

All around excellent service! Thanks to everyone! I appreciate the video and the extra suggestions for service plus the car wash! Thanks to everyone! I appreciate the video and the extra suggestions for service plus the car wash! More

Nicholas was very helpful in getting the situation with our fab taken care of. He was very professional, our fab taken care of. He was very professional, More

disappointed when we arrived we were ignored for about 10 minutes? then we were told about a hour for a oil change but it was over 2 hours! 10 minutes? then we were told about a hour for a oil change but it was over 2 hours! More

Efficient and effective, in and out with very little waiting, nice place to wait, and will be back waiting, nice place to wait, and will be back More

Overpriced and when they mess up, they fix it but don’t make it right. Had to go back and have my transfer case redone because the tech forgot to tighten the drain plug. Did they offer anything for the i make it right. Had to go back and have my transfer case redone because the tech forgot to tighten the drain plug. Did they offer anything for the inconvenience or their mistake. Just an apology. Not even an offer for percentages off the next service, which won’t happen now. More

My car was completed in a timely fashion. One of my cameras wasn’t with, the technician couldn’t figure it out One of my cameras wasn’t with, the technician couldn’t figure it out More

They have the best service department ever! Oil changes are on time as scheduled or ahead of time. Friendly and fast! My review has to be 25 words long. are on time as scheduled or ahead of time. Friendly and fast! My review has to be 25 words long. More

I get extremely good customer service at Ehrlich, along with top notch mechanic crews for maintenence and repairs. They make you feel like a special person there, not a number. Thanks Ehrlich!! with top notch mechanic crews for maintenence and repairs. They make you feel like a special person there, not a number. Thanks Ehrlich!! More