Ehrlich Toyota East - Service Center

I paid them to install a towing hitch with a 2" receiver, a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them know they made a mistake, and they apologized and sent a driver from Fort Morgan to Fort Collins to pick up my van bring it back to their dealership shop and fix it. They kept it over night. The next day they changed their mind and sent it back without fixing it saying they would lose money. When I asked them to either refund me or fix it, they instead tried to convince me it would be fine to tow a 2,500lb pop up camper trailer that weighs more than 50% of the 4,600 lb van without trailer brakes. They would rather steal from me and put my family in danger than do the right thing. 0/10 don't trust them. More

Helpful, easy to schedule, comfortable waiting area. Basically, it was a good experience Thank you Basically, it was a good experience Thank you More

Great experience - Brenton was awesome salesman, so happy I chose this dealership for car purchase. My visits to the service department so far have also been great. I chose this dealership for car purchase. My visits to the service department so far have also been great. More

McDonald Toyota is a great dealership! ! They are great to work with. Thank you McDonald Toyota, Fort Morgan, Colorado!!! ! They are great to work with. Thank you McDonald Toyota, Fort Morgan, Colorado!!! More

Very friendly and very helpful. Always easy to get a appointment and when waiting they are very hospitable. Always easy to get a appointment and when waiting they are very hospitable. More

It was actually Andi in sales that did the footwork for me! She is awesome. me! She is awesome. More

My service appointment went very well! I appreciated being informed and given a video of the process. Angie Vick was nice and helpful in answering all my questions. I appreciated being informed and given a video of the process. Angie Vick was nice and helpful in answering all my questions. More

Jason, the manger of the service department was very knowledgeable, and friendly. The service technician did a great job in the video! knowledgeable, and friendly. The service technician did a great job in the video! More

Installed the wrong hitch and connector cable. When I called, they said they would make it right. They even had drivers come and picked it up in Fort Collins, bright it back to Fort Morgan to fix When I called, they said they would make it right. They even had drivers come and picked it up in Fort Collins, bright it back to Fort Morgan to fix it, but then changed their minds, said they would lose money, so they won't make it right, and returned the vehicle with the wrong hitch and connector cable still installed and didn't refund me. More

Treated extremely well at the service area! Very helpful went above and beyond what I expected! Very helpful went above and beyond what I expected! More