McDonald Toyota Fort Morgan

Rick Steph was obnoxious, calling me, hon, and trying to sell me the extended warranty when I already paid a premium for a Toyota Marisella was helpful and knowledgeable. sell me the extended warranty when I already paid a premium for a Toyota Marisella was helpful and knowledgeable. More

the service was good - the inside of my car on the seats was dirt when I got in don't know if someone set down with dirty pants or what. The service gal got my car mixed up with someone else's and I though was dirt when I got in don't know if someone set down with dirty pants or what. The service gal got my car mixed up with someone else's and I thought I had to have two more things done than I expected but it was the wrong car. More

Always a pleasure visiting McDonald Toyota Great staff always available to answer my questions. Highly recommended. always available to answer my questions. Highly recommended. More

I asked them to install a towing hitch with a 2" receiver, a 7 pin connctor cable, and a brake controller, so that I could tow a pop up camper trailer that weighs ~ 2,500lbs with my new 4,600lb Sien receiver, a 7 pin connctor cable, and a brake controller, so that I could tow a pop up camper trailer that weighs ~ 2,500lbs with my new 4,600lb Sienna. They instead installed a 1.5" receiver, a 4 pin connector, and no brake controller. When the vehicle was delivered and I noticed the mistake, I called, and they apologized, sent a driver all the way from the dealership in Fort Morgan to my home to pick up the van and bring it back to their shop, 77.5 mile trip each way. They kept the vehicle overnight. Then returned it the next day having fixed nothing. They said they would lose money if they made it right. When I called back and explained that they didn't do ANYTHING that I had requested, they instead tried to convince me that it would be fine to tow the pop up camper trailer without trailer brakes, even though it weighs over 50% as much as the van. That is dumb and dangerous, and I'm disgusted that they would rather put my family at risk than do the right thing. I will be telling everyone about my awful experience at Fort Morgan and advise that no one trust them to do the right thing or look out for you and your family's safety because all that matters to them is that they don't lose money. More

I paid them to install a towing hitch with a 2" receiver, a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them a 7 pin connector cable, and a brake controller. They put a towing hitch with a 1.5" receiver, 4 pin connector and no brake controller. I let them know they made a mistake, and they apologized and sent a driver from Fort Morgan to Fort Collins to pick up my van bring it back to their dealership shop and fix it. They kept it over night. The next day they changed their mind and sent it back without fixing it saying they would lose money. When I asked them to either refund me or fix it, they instead tried to convince me it would be fine to tow a 2,500lb pop up camper trailer that weighs more than 50% of the 4,600 lb van without trailer brakes. They would rather steal from me and put my family in danger than do the right thing. 0/10 don't trust them. More

I really enjoyed our salesman. Why do I have to have 15 words? That's just silly Why do I have to have 15 words? That's just silly More

Andi our sales lady was awesome. Found us exactly what we wanted and communication was above and beyond Found us exactly what we wanted and communication was above and beyond More

We enjoyed working with the people at McDonald Toyota Fort Morgan in Fort Morgan, Colorado. Fort Morgan in Fort Morgan, Colorado. More

Helpful, easy to schedule, comfortable waiting area. Basically, it was a good experience Thank you Basically, it was a good experience Thank you More

Great experience - Brenton was awesome salesman, so happy I chose this dealership for car purchase. My visits to the service department so far have also been great. I chose this dealership for car purchase. My visits to the service department so far have also been great. More