McDonald KIA

Do Not Trust This Dealership – Deceptive, Incompetent, and Dishonest If you are considering doing business with [Dealership Name], run in the opposite direction. My experience has been an absolute nigh and Dishonest If you are considering doing business with [Dealership Name], run in the opposite direction. My experience has been an absolute nightmare—filled with lies, delays, damage to my vehicle, and complete incompetence. I wouldn’t wish this on anyone. 169 Days in the Shop – A Car I Couldn’t Even Drive I purchased my vehicle on July 9, 2025, and within two weeks, the dealership fired its entire staff due to what I was told were shady practices and poor management. That alone should have been a red flag. Since then, my car has been in their shop for 169 out of the 252 days I have owned it—67.3% of the time. From the start, this dealership showed its true colors—selling me a car with an engine full of sludge, then botching the repair by forgetting a crucial part and forcing me to wait an additional three months for them to fix their mistake. They left my vehicle sitting in the Virginia sun for over a month before agreeing to repair it—only doing so because they knew I had a strong legal case against them for selling a car in this condition. Finally Returned—Damaged and Devalued After 119 days of waiting for this last round of repairs, my vehicle was finally returned to me—with a dent in it. Not only did they take months longer than necessary, but they also returned my car damaged. Their lack of care and professionalism is truly staggering. To make matters worse, they charged me $500 for repairs that were only necessary due to their own negligence. Instead of properly fixing the vehicle, they replaced the engine with a Frankenstein engine—a mix-and-match engine that dramatically depleted the value of my car. Rather than making things right, they left me with a vehicle worth far less than what I paid for it. Refusal to Provide Transparency Despite multiple requests, they never provided pictures of the removed parts to prove that the repairs were even completed. I was also never given a valid explanation for why a repair that should take 6 to 10 hours per industry standards took over three months to complete. Bill McDonald, Brandon Bethume, and Casey Hiltz Cannot Be Trusted These individuals played key roles in the deception, delays, and complete disregard for professionalism throughout this ordeal. If you are dealing with any of them, be extremely cautious. Final Warning to Potential Customers I have zero trust in this dealership, their mechanics, or their management. The only reason they even attempted to complete these repairs was because they knew they were legally obligated. If they had their way, I would have been left with a defective vehicle and a mountain of repair costs. I will be filing formal complaints with the Attorney General’s Office, the Better Business Bureau, and every major consumer protection agency. I will also be warning potential customers at all three of their dealership locations about their shady practices. If you value your time, money, and peace of mind, do not do business with this dealership. They are scammers, and I would never trust them with another dime of my money. More

AJ helped us on the car! It was fast, easy and we got a great deal! It was fast, easy and we got a great deal! More

Very professional and very helpful and thorough! Would highly recommend to anyone else if they are interesting in a car! Would highly recommend to anyone else if they are interesting in a car! More

He did a great job, helps us with the purchase online and satisfied all of our needs. We would highly recommend him. satisfied all of our needs. We would highly recommend him. More

Regan was extremely helpful with all of my questions. Great sales experience! He was very honest and forthcoming. Great sales experience! He was very honest and forthcoming. More

This was my first time buying a car and it was the best experience ever!!!! I love the car and the people are even better!!!! Regan was really great in making me feel like I came to the right place! experience ever!!!! I love the car and the people are even better!!!! Regan was really great in making me feel like I came to the right place! More

Regan was super helpful in finding me the car I wanted. He made the process super simple. He made the process super simple. More

It was a pleasure working with Mcdonald Kia. The staff was all friendly and Regan was able to get us the car we needed for our son in a timely fashion! The staff was all friendly and Regan was able to get us the car we needed for our son in a timely fashion! More

The manager was able to beat the other dealerships on my 2 vehicles that I was selling. Regan helped us find the right car to replace them 2 vehicles that I was selling. Regan helped us find the right car to replace them More

Service department has gone downhill. ..now I have to return for the them to fix the issue they told me was corrected. ..now I have to return for the them to fix the issue they told me was corrected. More