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43 Reviews of McDonald Hyundai - Service Center
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September 14, 2019
Service Come in at 8 get ya done checked in and not til monday.definetely not buying my new sonata there. Dont like being lied to also spent 1500 there just t Come in at 8 get ya done checked in and not til monday.definetely not buying my new sonata there. Dont like being lied to also spent 1500 there just to my window to roll up and down. More
by pepsiclock
Employees Worked With
Grant Neal
May 30, 2019
No Way to Set Up New Car After getting over the excitement of having the new car, we began to notice that there were small spots on driver's seat, the wheels needed cleaning, After getting over the excitement of having the new car, we began to notice that there were small spots on driver's seat, the wheels needed cleaning, mats were not vacuumed, it needed dusting, tires were not at recommended pressure. We were told by our salesperson to bring it back. After waiting 30 minutes it was returned to us. Immediately we noted they failed to fix air pressure. We also discovered that the coolant was not full and windshield wiper fluid was low. Frustrated that we would have to spend more time driving to dealership and bothering sales staff, we took it to Grease Monkey. Staff topped off coolant, aired the tires and filled windshield fluid for Free. They told us these are routine items they always do when servicing a vehicle. More
by Happy Camper
Employees Worked With
Grant Neal
October 18, 2018
Poor service! Poor communication, lack of follow through, and zero attention to detail sum up my service experience twice in 2018! The service department failed t Poor communication, lack of follow through, and zero attention to detail sum up my service experience twice in 2018! The service department failed to read the details on my online appointment request. Even after I called and spoke with a service manager they were not prepared with the correct parts when I brought the car in. While the service manager Keith F did take my calls, he didn’t go the extra mile to make up for the lack of service. Even though our Hyundai is only 2 years old, we will not be bringing the car in ever again to be serviced. McDonald Hyundai you need to step up your game!! More
by All about service
Employees Worked With
Keith F - service manager on Colorado Blvd. , Grant Neal
January 12, 2018
Unsatisfied with the Customer Service I was in Hyundai looking to buy a car yesterday. As I was looking for someone to help me I saw an employee walking next to me so I asked her for help. I was in Hyundai looking to buy a car yesterday. As I was looking for someone to help me I saw an employee walking next to me so I asked her for help. She looked at me with a nasty look and said "I can't help you" and walked off. I went to another employee and asked him for some help and explained what had happened. He told me the name of the employee was Madisyn Luna and just brush it off, she isn't the nicest. I have been in the service industry for 5 years and would never give my company a bad reputation because I had poor customer service. It is very unfortunate that I decided to go to another dealership to buy a car because Madisyn made me feel so uncomfortable to be here. I hope McDonald Hyundai decides to train there employees better so nobody else has to receive this type of service from there employees. More
by Tanya1289
Employees Worked With
Madisyn Luna
October 16, 2017
Absolutely Awful, dangerous, and rude I brought my car in for a brake issue which was very dangerous. I did a bunch of research and was very confident in the issue, and explained this to I brought my car in for a brake issue which was very dangerous. I did a bunch of research and was very confident in the issue, and explained this to the advisor, Matthew. They didn't call me back for two days. I called in and was told I wasn't contacted because "Matthew was on vacation". I asked him if they fixed the issue I brought it in for. He told me my car should have an alignment and a bunch of fluids changed - very eager to sell routine maintenance, but not address my actual concerns. He was confident that the had "plugged in a brake booster" and the issue was resolved. I asked if they inspected the components I had specifically asked them to inspect, and he said no - it "takes too long" to inspect them and they're certain the problem is resolved. I said, I'm paying for an inspection and I want them to inspect the components I requested them to, because it is a common failure for my vehicle. He refused, told me the internet doesn't know as much as he does because he has a degree in "automotive repair" and rudely promised me the issue was resolved. I picked the car up 4 days after I dropped it off, paid them $194 and drove off. On the way home brakes wouldn't engage and I almost crashed into a median due to the failure. They charged me almost $200, kept my car for almost a week, and didn't fix anything. I went straight to an independent mechanic who confirmed the issue I had requested McDonald to fix and performed the repair under my extended warranty. McDonald was extremely rude and dismissive of my concerns, kept my car an unreasonable amount of time, didn't communicate effectively, and ultimately let me drive off in an unsafe vehicle. Please do not waste your time, money or safety by visiting this dealership. Bad customer service seems more common these days, but McDonald truly is astonishingly bad. More
by Adam C
Employees Worked With
Matthew Powell
January 14, 2017
Go to a different Service shop Terrible communication. They made it clear making an appointment means nothing. You can tell the workers aren't motivated. I bought my vehicle at a di Terrible communication. They made it clear making an appointment means nothing. You can tell the workers aren't motivated. I bought my vehicle at a different Hyundai and would not recommend this place. More
by Arielle
Employees Worked With
Christopher Logan
August 15, 2015
Nice people, good service They determined the problem with our radio and fixed it in a timely manner. Very polite. Pleasant to wait for car, but also easy to drop it off and pi They determined the problem with our radio and fixed it in a timely manner. Very polite. Pleasant to wait for car, but also easy to drop it off and pick it up later. More
by jkc
Employees Worked With
Virgil Esquivel
August 09, 2015
very pleasant visit. Thanks to Brandon Blair for your professional service and customer care, it is very much appreciated. McDonald Hyundai is a great place to have your c Thanks to Brandon Blair for your professional service and customer care, it is very much appreciated. McDonald Hyundai is a great place to have your car serviced thanks and keep up the good work. More
by Broncos fan
Employees Worked With
Brandon Blair
August 04, 2015
in and out The service department did a fast job for me. They even washed my car. I will bring my car here as long as I own it. Thanks to everyone The service department did a fast job for me. They even washed my car. I will bring my car here as long as I own it. Thanks to everyone More
by Dave
Employees Worked With
Brandon Blair
August 03, 2015
Thorough service dept I was very impressed with Christopher in the Service Department. When it looked like my car wasn't going to be ready the same day, he immediately arra I was very impressed with Christopher in the Service Department. When it looked like my car wasn't going to be ready the same day, he immediately arranged for a loaner and got me on the road so I was able to spend time with my husband at the hospital instead of waiting in the service area. More
by Marcia
Employees Worked With
Christopher Logan
