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43 Reviews of McDonald Hyundai - Service Center
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October 05, 2022
Hands down, WORST customer service I have ever received. Immediately request another advisor if he is assigned to you. He is absolutely impossible to reach, doesn’t listen to voicemail, does not respond to Immediately request another advisor if he is assigned to you. He is absolutely impossible to reach, doesn’t listen to voicemail, does not respond to email and has zero interest in taking care of his customers. My 2016 Tucson was at the dealership for 3 MONTHS - he initially screwed up the pre-authorization claim, didn’t turn in the correct paperwork, and then made excuses, ignored my calls and those from my advocate at Hyundai corporate - I would go WEEKS without a response. I don’t know how McDonald can keep someone this horrible at their job on the payroll. More
by KimH
Employees Worked With
Daniele Valeriani
September 02, 2022
There has been a weird noise coming from my engine for about a week and a half upon deceleration. I called my nearest Genesis/Hyundai dealership to schedule an appointment to get it looked at. Once I ge about a week and a half upon deceleration. I called my nearest Genesis/Hyundai dealership to schedule an appointment to get it looked at. Once I get there and checked in I started working from the waiting area. About 10 minutes later, I was told that I probably shouldn't wait because it can take between 1 - 3 days to diagnose. Which was not disclosed when i made the appointment. Emily the Genesis service rep explained their diagnosis process and told me she could reschedule if I needed to bring it in at a later date but that it had to be during the week as the diagnosticians don't work on the weekends. So I rescheduled for Monday 5/29 for 7 am. When I returned the following week, Emily was not there and someone else checked me in, informing me that there was a loaner wait list and that i would be added to it in the event the car would take longer than 3 days. but that i should hear from someone later that day or the next day for an update. They provide a lyft home and then crickets for 2 days, and i finally reached out Tuesday before close to see if i had maybe missed a call or something and they told me Emily had gone home for the day and they'd leave a note for her to call me back on Wednesday. Wednesday afternoon and I had still heard nothing so reached out again at which point Emily texts me to say she was hoping to get my car in to see someone later that day or the next day... At this point i am very frustrated as I have been stranded and car less for 3 days now with no apparent end in sight, racking up uber bills to get to work and run errands. On Thursday still no update or anyone reaching out. So for the 3rd time I followed up to see if Emily would provide me some insight into what was going on with my car. I get a reply that there is still no update on the cause of the issue. I asked again for a loaner which the reply was there are not any, but 'fingers crossed' for an update tomorrow. After 4 full days of being car less, I am very frustrated with the lack of communication and service from the McDonald team and the Genesis rep Emily. If this was going to be a full week ordeal, it would have been nice to know that in advance. I feel like this process was deceiving and I was strung along to leave my car which isn't a cheap monthly fee to have access to, to get serviced within 3 days when it didn't make it in front of a technician for over 4 days. Still without a car or an eta and not happy with the service from McDonald Hyundai. After 5 days with no update, I ended up just ubering down to go pick it up because there was no point in continuing to wait going into a weekend when she told me there would be no one that could work on it anyway. When i returned to pick up my car, she wouldn't look at me and acted as though I wasn't there....will never go to this dealership for service again. More
by MReese
Employees Worked With
Emily
August 01, 2022
Beyond dissatisfied. They gave me an estimate to make my sunroof operable and after two weeks of them working on my car it turned out to be double the price. I asked the They gave me an estimate to make my sunroof operable and after two weeks of them working on my car it turned out to be double the price. I asked them to just put it back how I brought it in. Three weeks later I paid $2,000 to pick it up. Half the sunroof railing system was missing (they accidentally threw it in the trash) and the glass was fastened by two screws (manager said it’s they best they can do). Unsafe to drive. The manager and his manager agreed it wasn’t fit to drive but they have not done a thing to correct their mishandling of my car. Lots of lip service but not a thing to show for it. I duct taped the glass and drove home slowly on the back roads. My boyfriend, who is not a certified mechanic, fixed it for me that same day. Other problems when I received my car: My back up camera didn’t work; both overhead light consoles not it place, busted passenger storage console; missing “buttons” to hold interior in place; grease marks throughout interior. I am so disappointed that anyone would think this is acceptable… and they charged me $2,000! The owner, Bruce, tried to sell me insurance. When I told him my experience he deferred the problem back to the managers I was already working with. More
by emilymend
Employees Worked With
Jay Centeno
March 30, 2022
Very dissatisfied with the service provided. Did not fix my issue and used very time consuming and outdated method of reviewing the problem. Also said that my car was so out of alignment that Did not fix my issue and used very time consuming and outdated method of reviewing the problem. Also said that my car was so out of alignment that it wasn't safe to drive. They aligned the car a month earlier and now wanted $400 to do it again. Find another place for service. More
by ericrhenley
Employees Worked With
Jay Centeno
March 08, 2022
I wish I could give this place zero stars! I took our 2015 Santa Fe in last November with a rattling sound on startup that after extensive Googling I thought was a timing chain tensioner. They I took our 2015 Santa Fe in last November with a rattling sound on startup that after extensive Googling I thought was a timing chain tensioner. They had it SIX WEEKS before they decided I needed an "oil system flush" for 563 bucks! Well not only did that do ZERO to fix the problem, but to add damage to the experience these incompetent CLOWNS failed to lock our car and it got stripped of most everything inside! No break-in damage at all, they just didn't bother to lock it. They also sent me on a bit of an exhaustive wild goose chase gathering oil change papers on the STUPID assumption Hyundai would refuse servicing under warranty without it. Well Arapahoe Hyundai had NO problem with Hyundai, in a short 3 days they replaced what I KNEW was the problem in the 1st place and the engine is perfect again!!! You would absolutely have to have your head examined to go to McDonald Hyundai for ANY service, they're incompetent, they're careless, and they are hopelessly slow! You nailed me once but you'll never get me again! More
by dalesherman
Employees Worked With
Daniele Valeriani
March 20, 2020
They helped me in a pinch! A few days ago I pulled into the dealership with a VERY flat tire. I don't own a Hyundai, but Madisyn came right out and welcomed me and said they wo A few days ago I pulled into the dealership with a VERY flat tire. I don't own a Hyundai, but Madisyn came right out and welcomed me and said they would help. She grabbed Tyler from the service department and they changed my tire to my spare and got me and ,my son on our way. Their kindness and willingness to help was so refreshing. It was a fantastic lesson for my son to see our community step up to help each other. Thank You Madisyn and Tyler - you made a difference! More
by WCBurns
Employees Worked With
Madisyn and Tyler
January 22, 2020
I had a wonderful experience at this location. They were prompt, and friendly. They gave me the exact details of my cars condition and didn't try to upsell me on things my car did not need . Thank you. prompt, and friendly. They gave me the exact details of my cars condition and didn't try to upsell me on things my car did not need . Thank you. I give you an A+++ rating More
by G Brews
Employees Worked With
Everyone in the service department was top-notch, Grant Neal
January 21, 2020
If I could give the service department a zero I would. Took them forever to fix my brand new vehicle than they charged me for a chipped windshield on the loaner they gave me. If they would have repaired m Took them forever to fix my brand new vehicle than they charged me for a chipped windshield on the loaner they gave me. If they would have repaired my vehicle correctly the first time or on time after they had it for several days, we wouldn’t have had to drive the loaner. More
by Ava2136
Employees Worked With
Grant Neal
October 01, 2019
not recommended In general, I would not recommend using a dealer for regular service, but since I bought my car from McDonald, they gave me a free oil change. Needle In general, I would not recommend using a dealer for regular service, but since I bought my car from McDonald, they gave me a free oil change. Needless to say, we will not be going back after this experience. The service adviser, Madisyn, was very dismissive of some rather serious concerns we have on our brand new 2019 Santa Fe. I will be filing a complaining with NHTSA and going elsewhere. Buying a car from this place was also not the best experience, but what can you expect. At least with lots of negotiation, we were able to get them to go lower than Costco's auto program price. I will give Shay in Parts a shout-out, though, for being reasonable and helpful. More
by MeggieJ
Employees Worked With
Madisyn Luna
