McDonald GMC Cadillac

We have purchased or leased three automobiles from this dealership ,two from Art Neal who has been great to work with. Art has always been up front with us,no second or third go around on price or delivery dealership ,two from Art Neal who has been great to work with. Art has always been up front with us,no second or third go around on price or delivery. Art even made arrangments to have our car delivered to our home on a Friday evening.What more could we ask for. More

Art Neil is the best!! Great service; really looks out for his customer's best interest. He listens and does not attempt to sell you something that you will be unhappy with. He is extremely personable a for his customer's best interest. He listens and does not attempt to sell you something that you will be unhappy with. He is extremely personable and knowledgeable. I will most definitely return to by my next car from Art. More

This by far has been the best experience I have had when buying a new vehicle. I have purchased 8 cars in my life and have never gotten service and a salesperson that were so friendly, so helpful, so outgo buying a new vehicle. I have purchased 8 cars in my life and have never gotten service and a salesperson that were so friendly, so helpful, so outgoing. Rod (the salespeson) listened to what I told him I wanted and delivered that product and more. He also spoke to me as a female buying the car and not to the male friend I asked to accompany me. He never once ignored me or made me feel that I was not the buyer. I have struggled in the past with salespeople not wanting to deal with me because I am female or they think I dont know what I am talking about. I always do my homework before entering a dealership to purchase a new vehicle. I give Rod Chefalo, the salesperson, Paul Foco, Finance Dept and the Mc Donald dealership the highest marks. From start to finish, it was a very positive and pleasing experience. More

Art met me at the door the first time I came to the dealership to inquire about a possible new car. He went out of his way to show me many possible options. He is very knowledgeable about their produ dealership to inquire about a possible new car. He went out of his way to show me many possible options. He is very knowledgeable about their products. He explained the Lease/Buy options and was able to help me with the financing options. Needless to say, I have been back to purchase other vehicles from McDonald's in large part because of Art's professionalism and help not only with the sale, but follow-up and service after the sale. In fact, as my vehicle needs have changed over the years, I have purchased several vehicles including a cadillac Deville and 3 different GMC trucks from Art and McDonald's Cadillac, GMC. I have been very pleased and satisfied with McDonald's as represented by Art Neil which in my mind sets them apart as a friendly dealership in which to do business and not just another place to "buy a car". More

I was impressed with the sales team. I was able to purchase my vehicle and arrange for delivery in a timely fashion. Matt is very personable and was very attentive to any possible concerns I may have purchase my vehicle and arrange for delivery in a timely fashion. Matt is very personable and was very attentive to any possible concerns I may have had. The vehicle was very clean. In addition, the 10,000 mi service was done before delivery of the vehicle (with the Porsche dealership). This helps me to be assured of the quality of the purchase. More

I could not rate the dealer service or quality of work as there was no service work performed on the car. Matt made the deal easy from the first contact via the internet request and followup email. We were a there was no service work performed on the car. Matt made the deal easy from the first contact via the internet request and followup email. We were able to take care of plate transfer, insurance, and financing without having to meet in person until we completed the trade-in and picked up the new car. If I had a single negitive comment it was the intial appraisal on the vehicle we were trading in. In the end I got a fair trade-in allowance but only because I had done my homework ahead of time by looking up the trade values on Kelly blue book and GM web site black book. If you are going to link to the GM black book for trade in high and low you should be willing to offer initially between the two numbers provide when the trade in vehicle is in good or better condition. I understand the that it is the used car sales managers job to get the vehicle at a low price but when they come $1500 in the end it smells a bit. Dave Robinette More

the dealership is great. the issure is a serious leak of transmission fluid that was caused by a inexpensive rubber seal. the repair cost must have been extremely high for 2 days in the shop with only a f transmission fluid that was caused by a inexpensive rubber seal. the repair cost must have been extremely high for 2 days in the shop with only a few hundred miles of the vehicle. why wasnt this defect found at the plant before shipment More

Tom is the reason I now use McDonald's as my dealership. I started bringing my original vehicle (from another dealer) in for service years ago. Tom was the service person who greeted me with a smile. Tom e I started bringing my original vehicle (from another dealer) in for service years ago. Tom was the service person who greeted me with a smile. Tom explained the problem and charges and took care of the issue. My car was fixed very well and a follow up was done to make sure I was happy. When it was time to get a new vehicle, Tom introduced me to a salesperson and history was made. If it had not been for the good customer service I received from Tom and his crew, I probably would not be a customer. I just recently brought my car in and all was done promptly and professionally. Thanks Tom!!! More

I had been hit by another driver and I suffered body damage to my truck. I had been recommeded to McDonald Pontiac by a friend. Though there was trouble with the work that had initially been done. I was damage to my truck. I had been recommeded to McDonald Pontiac by a friend. Though there was trouble with the work that had initially been done. I was never treated badly by any of the staff when I asked for the mistakes to be fixed. They promptly fixed my vehicle and infact gave me a free loaner car. I would like to Thank Terry for his patience and kindness. I'm sorry I don't know his last name. Thank you, Susan J. Griffith More

Hello. Tuesday evening, I stopped at McDonald to Hello. Tuesday evening, I stopped at McDonald to purchase some touch up paint for my 2002 black Cadillac Sedan DeVille. My cadillac is used regula Hello. Tuesday evening, I stopped at McDonald to purchase some touch up paint for my 2002 black Cadillac Sedan DeVille. My cadillac is used regularly in funeral processions so it has to look good all the time. I was initially pleased to be given a free bottle of touch up paint from Trina. I expected to at least be charged for it. Grateful and with thorough instructions, I returned home where I began to use the touch up paint. All was going well until I reached the back quarter panel of my car. I touched up a spot and I put too much paint on. I tried to wipe it off but the surface just got rough. So, I painted over it again. I was horrified to see what a mess I had made. Needless to say, I didn't sleep much that night and was anxious and agonizing over what to do next. I stopped back into McDonald the next morning and Terry waited on me. I asked him to look at the botched paint job I did. At first, he didn't think anything could be done since the paint had dried. Then he said, "let me try something". He then returned with a can of thinner and totally erased the layers of paint I had put on the car! Not only that, he then went and got some rubbing compound and took the spot out that I was trying to cover up with paint in the first place. I was never so relieved to not only see my mistake corrected but fixed as well. Thank you Trina and Terry for going above and beyond the call of duty. It is noticed and appreciated. More