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McCurley Mazda
Pasco, WA
761 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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761 Reviews of McCurley Mazda
July 10, 2023
Great dealership with excellent customer support and service. BJ is a true professional knowledgeable and high quality manager addressing every question or issue promptly and stays engaged until we comp service. BJ is a true professional knowledgeable and high quality manager addressing every question or issue promptly and stays engaged until we completed the purchase. Thank you BJ & your staff. More
by Qmbdeir
Employees Worked With
BJ DeRuyter, Kaden Savage, London Crawford
July 08, 2023
Had a fantastic purchasing experience with Kaden and BJ. They made the entire process smooth and enjoyable. I was greeted with a warm and friendly demeanor. Kaden maintained a high level of professionalism They made the entire process smooth and enjoyable. I was greeted with a warm and friendly demeanor. Kaden maintained a high level of professionalism and integrity. There was no pressure or pushy sales tactics. Thank You Kaden and BJ for helping me find my ideal car and ensured I had a delightful experience. More
by riverasonia98
Employees Worked With
BJ DeRuyter, Edgar Ponce, Kaden Savage
July 08, 2023
Everyone was courteous and professional. Answered the questions we had and had the car we wanted. We’ll definitely come back. Answered the questions we had and had the car we wanted. We’ll definitely come back. More
by Huckstr08
Employees Worked With
BJ DeRuyter, Jonny Parada, Danny Postlewait
July 08, 2023
Told James what i was looking for and as soon as what i wanted came in and available he contacted me and got me into my truck!!! Did what he could to make the deal happen!!! Great salesman great company!!! wanted came in and available he contacted me and got me into my truck!!! Did what he could to make the deal happen!!! Great salesman great company!!! More
by smcrow
Employees Worked With
James Stevens
July 07, 2023
My review might not really impact your overall rating but I just want to let everyone know my experience with Mccurley Mazda. Don’t get me wrong we’ve been dealing with Mccurley for the longest time that was I just want to let everyone know my experience with Mccurley Mazda. Don’t get me wrong we’ve been dealing with Mccurley for the longest time that was when they still have the older employees. I’m not saying that the new employees are not good but not as good as the people we dealt with before. We never have had any problems back then until now. I purchased my 2023 Mazda CX5 under my own name for the first time on March 29, 2023 although we have had several purchases under a joint account. So I was so excited to deal with my purchase directly with them unlike before my ex is the one dealing most of the time. During the course of the process I told them we only want TRI-CU to finance my car and told them not to submit to so many lenders but they did it anyways I don’t know why. Unfortunately not one of their lenders approved my loan then. Of course they want business then came back to me that one lender was offering the loan with like 18% something interest. I told them no that was too high for me. They never submitted my loan to TRI-CU because they don’t do business with them. We went to TRI-CU same day March 29th with the loan estimate and brought home my new vehicle on March 31st. I drove home with my new vehicle with just the basic info about the car. Three months down the road I haven’t gotten my Military Rebate $500 bonus. I’ve been dealing with this rebate with BJ Deruyter which I think the worst sales manager ever. I opened a case with Mazda about this rebate and told me to go back to the dealership where I purchased my car. We went to BJ’s office June 28th and discussed what was happening but to my dismay we didn’t get any answer of course. I gave the case manager’s phone and case number and he said he will follow up so then I ask when can I hear from you and said by Friday June 30th. I left two messages for him to call me regarding the status but to no avail. I called today July 6th I finally got him on the phone and to my dismay he said he didn’t have the chance to call ask me “what can I do for you now?” No return whatsoever. This is the kind of customer service I’ve got from them, we got your deal we got our commission the heck with you customer. Enough has been said with this dealership and I hope it serves as a lesson to everyone. More
by Norie
Employees Worked With
BJ DeRuyter
July 03, 2023
I came in not having a clue about financing a car a Joel was a big help and made me feel like I was going to get the best deal not just for himself👍loved the energy will be back within this year. was a big help and made me feel like I was going to get the best deal not just for himself👍loved the energy will be back within this year. More
by Bellaguajardo
Employees Worked With
Joel Garcia
June 29, 2023
McCurley experience was fantastic! Transparent pricing on the website and good trade-in at KBB market value, we got a good deal for our SUV. James Stevens our Sales person was personab Transparent pricing on the website and good trade-in at KBB market value, we got a good deal for our SUV. James Stevens our Sales person was personable, had good knowledge of the car and gave us some good advice. More
by Vik
Employees Worked With
James Stevens
