McCombs Ford West - Service Center

My name is Ralph and this is my first encounter with Toya. My wife had just purchased a new 2020 Ford Fusion with the help of Toya. Toya came highly recommended to me by my wife...i have to say the pr Toya. My wife had just purchased a new 2020 Ford Fusion with the help of Toya. Toya came highly recommended to me by my wife...i have to say the professionalism of Toya was surpassed only by her knowledge and enthusiasm and determination to get me approved for the financing and get me upgraded and into a nice car. Toya is a huge asset to the MC COMBS FORD WEST FAMILY..She is 5 stars!! THANKS TOYA I WILL RECOMMEND YOU TO MY FRIENDS AND FAMILY!! ...and I will see you again in a few years!!! More

Missing pins afteservicewasdone. I Called 3 times. Drove over and the parts guy just said. we don't have them. Not even tried to check. over and the parts guy just said. we don't have them. Not even tried to check. More

Helped...but not really Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the ap Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the appointment in September because they were backed up for months) and also had an exhaust smell in the cabin. When I checked in with my service advisor, he did not find an appointment in the system yet he was the one that I had spoken to months back. No apology and acted like I never went in to make an appointment months back. Hand wrote my information on the appointment sheet and left it at that. Asked the dealer to look at TSB 19-2026 for Aluminum Panel Corrosion as well. He clearly saw the paint issues with my hood and said they would get it taken care of. Dropped the vehicle off at 8 am and vehicle was ready at 330 pm which is about how long I was told the recall would take for repairs. I spoke with the advisor on the phone and they stated that the repairs were done on the vehicle but.....my paint isn't covered...but it is. 5 years or unlimited mileage corrosion warranty which the service advisor didn't even know the warranties on this vehicle. Pretty much said take it to another dealer because we won't do anything about it after Ford originally "denied" my claim. Will not be using this dealer again for any service..warranty or not. The service advisor had no idea what was covered and what was not in regards to the TSB. Service advisor had a slight attitude from when I originally spoke with him in September and also when I went in for my appointments in December. Advisor should always have a positive attitude and take care of the customer and not act like you are better than the customer. If you do not know what you are talking about, verify the information first before giving false statements. If you want to build a customer base...you take care of your customers and not chase them away. This did not happen at McCombs Ford West and I will be taking all my service to another dealership. More

Almost impossible to schedule service! Called twice and left messages twice and waited three days with no callback. Then made an appointment through the website and received no callback. Dropped the truck left messages twice and waited three days with no callback. Then made an appointment through the website and received no callback. Dropped the truck off the date of the appt and was told there wasn't an appt and the website sometimes doesn't work. If the website doesn't work or no one answers the phone to schedule service then how do I schedule service for a vehicle that I purchased from them? If I would have known it would be that hard to get an appt for service I would not have purchased the vehicle from them and gone to a different dealer with a reputable service department. McCombs West, please either fix your website with phone numbers that are answered or an internet appt system that works. Fords that are sold with warranties are supposed to have service associated with them and if I can't get the truck serviced then there is a breach of contract. More