McCombs Ford West - Service Center

Sincerly, This man knows shortcuts to customer's happiness. Great personality, greater service and he has a cheerful smile everytime you see him! Give this man a raise! Keep up the perfect word Maj happiness. Great personality, greater service and he has a cheerful smile everytime you see him! Give this man a raise! Keep up the perfect word Majd. More

Excellent service, thank you the people were friendly and courteous and provided friendly feedback in a timely manner and courteous and provided friendly feedback in a timely manner More

Service writer was very efficient and kept me informed as to how long it wud take and personally call me when vehicle was ready Although it took longer than expected, he explained why to my satisfaction to how long it wud take and personally call me when vehicle was ready Although it took longer than expected, he explained why to my satisfaction More

Worst service ever. Over 2 hour wait, when my car was done, they called me on phone instead of coming out the door to tell me my car was ready (they came out to tell other customers). Adrian was rude an done, they called me on phone instead of coming out the door to tell me my car was ready (they came out to tell other customers). Adrian was rude and acted as if it was beneath him to help anyone. After I paid, he gave me the sticker to put on my windshield….what the actual &$(;)? There is no feeling quite like people making you feel like your are nothing more than an inconvenience to them. It was clearly too much to ask them to put the sticker on my windshield or for someone to come outside to let me know my car was ready. McCombs Ford has lost a once loyal customer for life! More

I took my truck to service dept to get A/C diagnosed. Was told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still told I needed a new expansion valve. Warranty covered the repair and I got charged just the deductible. The problem is my A/C compressor clutch still cycles on and off every 10 seconds. I’ve been back 4-5 times. One of those times they told me my recirculation motor was the issue however other auto shops told me that it has nothing to do with the cycling of my A/C clutch. Also my cooling fans stay on as soon as I start the truck and stay on anytime I have the A/C on. It’s sounds so loud. The last time I picked up my truck I was again told nothing is wrong with it. Still dealing with the same issue. Not satisfied with the service department. I do not recommend this place More

We had a very bad experience with a recall on our 2020 Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 d Explorer. We talked to several people since October 2020 with no help at all till we talked to Bernard at service depth. He got our vehicle in 2 days fixed and gave us updated every day. Red McCombs should have more employees knowledgeable like him. Thank you Bernard ! PS Our Explorer transmission was about to cause us to have an accident More

is a great customer service rep. My recall drop process is a great customer service rep. My recall drop process was fast, I was informed, my pick was fast and easy. Their vehicle washer was operational, is a great customer service rep. My recall drop process was fast, I was informed, my pick was fast and easy. Their vehicle washer was operational, so XXXX, informed me to come back at my convenience for a free vehicle wash. More