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McCombs Ford West - Service Center

San Antonio, TX

3.4
78 Reviews
Call Service Center (833) 711-9378

78 Reviews of McCombs Ford West - Service Center

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June 17, 2023

Worst service that I could ever imagine, really. There is no cure, I’ve tried. More

by Hollywood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gayle Trembley, Corey Molina, Jesse Esparza, and Henry Finley
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Jun 17, 2023 -

Hollywood responded

I have ongoing issues with the service department. The day, June 5th I believe, paid my bill, after being notified my 2000 F150 was ready for pickup. Radio sitting on the drivers seat, air conditioning not working. Did not go in for air conditioning repair, nothing wrong with air conditioning, prior. Was told via message, when technician first tried to start the truck he heard a popping noise, then it started smoking. Several of the service members I dealt with echoed the same story, which was concocted. The one and only service that I requested was that my truck would start when jumpstarts, but would not start the next day. Several employees inferred, it’s an old truck. But I had not 1, not 2, but 3 new discrepancies to deal with that I didn’t have when brought in for service. The real kicker is the 3rd one. After I paid, then sat in my truck and saw the radio 0n the seat, not in place and the air conditioning not working, I did not accept the condition it was in and left it right there and went home. They called my wife the next day, now it won’t start, “the old truck “ has a fuel pump problem. It was running yesterday. Never test driven by staff. I complained to 4 different employees and no resolution, they want more money, I want satisfaction and my truck back in the condition that is was in. Insert my radio where it was in before disconnecting and my air conditioning working, as it always has, prior to your servicing. You all have never owned my truck so don’t tell me the history of my truck. Right is right and wrong is wrong. I climbed the phone call ladder to the general manager, he never attempted to call me back. He obviously passed the buck to one of his lower level managers to let me know the additional $600 offer for the fuel pump issue is still on the table. Make it right, I paid my bill. Truck has never left your service department since early May. It’s almost the end of June.

Jun 17, 2023 -

Hollywood responded

Who’s responsible? Why don’t I get the service I deserve? Put your self in the customers seat. I just want I deserve, not looking for anything for free. I told that to the service manager, too. I put my trust in your departments care.

Jun 18, 2023 -

Hollywood responded

I at a loss for paying for McCombs lack of professionalism and job satisfaction. I do not want anything for free, but I would like to be justly compensated for just the service I requested. Let’s admit you’re wrong and move forward. I paid $1,339.94, or so, my truck is still at their service center. I was told by Cory Molina, a service technician manager that their offer is still on the table. I paid what I owed and the truck was running, but not to my satisfaction. Then the next day it’s not running. I need to come up with $600+.

Aug 04, 2023 -

McCombs Ford West responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

May 04, 2023

Dropped off my Ford F-150 due to a recall. When I walked up to the counter the lady was very rude, had a bad attitude and had a look of disgust on her face. When I finally got to speak to some More

by Rene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
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December 09, 2022

Good customer service is fast and efficient every time I go to this place. They send you a text with a link to watch a video of your vehicle while in service explaining what they are doing to your vehicle. More

by isra84rey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Zamora
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Dec 11, 2022 -

McCombs Ford West responded

Thank you for your very kind review. Christian and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at McCombs Ford West.

October 03, 2022

This was the fourth truck I’ve purchased from McCombs Ford West. Always been satisfied with the service we’ve received! Thanks Gus Rojo! You were a true professional during every step of the process. More

by mcamacho1113
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reyna, Gus Rojo
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Oct 03, 2022 -

mcamacho1113 responded

I will always recommend McCombs Ford West. Outstanding Customer Service!

September 30, 2022

Easy in and out purchase yesterday, from sales to finance everything went great. Mccombs ford west! More

by Jm.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Majd Tabrizy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus Marquez
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September 26, 2022

Paul the salesman was very helpful in getting me into a brand new vehicle. He got me a deal I couldn’t pass up! I will for sure be doing business with Paul again! More

by csalaiz1015
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Reyna, Paul Hernandez
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September 14, 2022

Red McCombs Western is where we bought our 2016 Ford Fusion and they have kept running great for 6 years so best place for our car maintenance. More

by josecruz2782
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department
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September 12, 2022

Great employers that work with you to make satisfying customers with no problems at all More

by Rubenvargas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Toba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : LG Winfrey
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September 09, 2022

This is the absolute worst dealer service center i have ever encountered and is an embarrassment to Ford. Our 2020 Escape is inoperable and has not even been looked at all week and 3 phone messages not ret More

by Darrinteague
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vincent
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August 25, 2022

Rochelle Ugarte in the service dept did a fantastic job handling our issue and promptly More

by rarmjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rochelle Ugarte
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