McCombs Ford West - Service Center

New car buying experience was overall great. It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real c It was when it came time for warranty work that the issues arise. The Service Advisors that I have dealt with don’t seem to give any effort to real customer service. I recently had my vehicle in for a warranty repair and they did not follow up with me at all on the status of things. The only way I found out updates was to keep calling them or showing up in person. The desk representative would leave the Service Advisors messages to contact me and they never would. It got to the point where the desk representative got status updates for me instead. I was also I told on a few occasions that the car was out for a test drive to verify if the issue was fixed. I monitored the FordPass app and the car wasn’t moving. Along with that lie, I picked up my car to discover the dash-cam was unplugged from the actual unit. They unplugged it the day I dropped it off. To me this is a shady practice. Almost like they don’t want you to see what times they were actually working on it. I attempted to contact them about the dash-cam issue since I picked up after the Service Advisor was already gone….but once again….no return call to explain. More

Always quick and fast and it's always service with a smile. Friendly service!! Love the service smile. Friendly service!! Love the service More

Very friendly staff and keeps you informed. Easy to schedule appointment. I have purchase several cars from the dealership. Easy to schedule appointment. I have purchase several cars from the dealership. More

The service department here has been nothing short of outstanding. There was a minor factory defect with my new truck, and the service department took care of it. They were extremely easy to work with an outstanding. There was a minor factory defect with my new truck, and the service department took care of it. They were extremely easy to work with and very accommodating. Even though I live an hour away, I’ll continue to come to this dealership for future service. More

Excellent service conducted on my vehicle in a timely manner. Great customer support from start to finish manner. Great customer support from start to finish More

Well stocked, well informed sales people. Kenneth Egle was VERY knowledgeable and helpful about my F150 purchase vehicle. Kenneth Egle was VERY knowledgeable and helpful about my F150 purchase vehicle. More

Horrible customer service and careless with your property. They ran over razor wire in my vehicle and refused to supply a rental. Would not recommend Beware!! property. They ran over razor wire in my vehicle and refused to supply a rental. Would not recommend Beware!! More

Very genuine guy, very knowledgeable about all the vehicles I was interested in. Would highly recommend again vehicles I was interested in. Would highly recommend again More

Dropped my 2015 F150 off for it's 95,000 mile check-up. Toya called me after I got back home, asked me to call her when I returned to the dealership for my vehicle. I did, she came over to meet me ( I real Toya called me after I got back home, asked me to call her when I returned to the dealership for my vehicle. I did, she came over to meet me ( I really did come to buy a new vehicle, must admit that I had thought about it), do we walked over to a beautiful dark blue 2022 F150 crewcab, 4x4. I bought the Damm thing. I'm very happy with my purchase and my salesperson, Toya. I was most impressed by her knowledge of the vehicle. She knew the truck inside and out. I got a good deal on my trade-in, and I love the new truck. It tows the boat 10 times better than the 5.0. More