McCombs Ford West - Service Center

My service advisor Rachelle was absolutely amazing. Kept me informed the whole time. I would highly recommend her and Red McCombs Ford West! Kept me informed the whole time. I would highly recommend her and Red McCombs Ford West! More

Rachelle, in the Service Department, was great. She was very prompt in keeping me posted on the status of my vehicle at all times. This is the only dealership I allow to work on my vehicles. She was very prompt in keeping me posted on the status of my vehicle at all times. This is the only dealership I allow to work on my vehicles. More

Service managers were professional and courteous. I had to remind mechanic to check my r/r tire for slow leak. Mechanic said tires were all low but did find a nail on second inspection which he repai I had to remind mechanic to check my r/r tire for slow leak. Mechanic said tires were all low but did find a nail on second inspection which he repaired. More

I was very satisfied with the technician communication they provided. Also the customer service was outstanding . they provided. Also the customer service was outstanding . More

Rachelle was courteous pleasant with our service. This was our first visit to this dealer and we were satisfied! Thank you Rachelle and McCoombs Ford This was our first visit to this dealer and we were satisfied! Thank you Rachelle and McCoombs Ford More

Took my 2016 Ford Mustang in for a recall repair, the back up camera had quit working and my trunk would not open. This was on Oct 20, 2024, I was given an appointment to have the repairs done in July 20 back up camera had quit working and my trunk would not open. This was on Oct 20, 2024, I was given an appointment to have the repairs done in July 2025. So I need to wait 8 months to be able to get into the trunk of my car. Great customer service there McCombs. More

The service department goes way beyond to make sure questions and issues are explained. IThey completely the job in a timely manner!! Great service!!! questions and issues are explained. IThey completely the job in a timely manner!! Great service!!! More

The service department is horrible. Had vehicle towed there, and when I called to check if it got there, no one was able to tell me anything. I was told to call the other location to ma Had vehicle towed there, and when I called to check if it got there, no one was able to tell me anything. I was told to call the other location to make sure. When I called and left a message ( because no one answered during regular business hours), no one called me back. We were told repairs would be over $14K (on a 2019 vehicle). No thank you, we will be taking it elsewhere. When we went to pick up the vehicle at about 6 pm, the service advisor was not there even though he said he'd be there until 7 pm. Very unprofessional! No one was able to explain anything to us. There was no protection used on the seats or mats, so there were dirt stains all over inside. It also stank of sweat - had to use Lysol! This was not our first time there with bad results. We had been taking the vehicle for one thing or another, but it never got fixed. More

I have bought my first and last Ford if the experience at McCombs West Service is any indication of how customers are treated. My car has been at the dealership going on 2 weeks, under warranty with an engin McCombs West Service is any indication of how customers are treated. My car has been at the dealership going on 2 weeks, under warranty with an engine misfire. It wasn't taken in to be looked at for 7 days (after a promise of 2-3 days to evaluate). My "handler" tells me he texts messaged me the delay but "forget to send it"; he doesn't know his managers name other than "Mr. Phil". I hope this wasn't suppose to instill confidence! Today will mark my 4th phone call requesting a supervisor. More

Worst experience ever at this location and definitely not use their service. Will never buy a truck from them again, to the point I will never buy a Ford again. License plate holder fell off, no damage whats use their service. Will never buy a truck from them again, to the point I will never buy a Ford again. License plate holder fell off, no damage whatsoever to the holder, not even a dent or scratch to it or the bumper. The plastic brackets behind the holder were broke, which was likely caused during the assembly of the vehicle. Apparently Ford tough cannot take mosquito impact. Anyhow. No such thing as a bumper to bumper warranty here. Even purchased extended warranty, no help. These guys take your money and do not own up to what they say. I would advise anyone to take their money and their business elsewhere. Oh and by the way, according to them, they are booked up in the service department until July, and it’s only mid March, not a good look for Ford or the product they are selling. If you don’t believe me try calling and scheduling a warranty service appointment. More