McCombs Ford West

My experiences have always been positive and professional. I have purchased several vehicles from them in the past and have always used them for service. professional. I have purchased several vehicles from them in the past and have always used them for service. More

Very fair pricing, worked promptly to agree on price and financing, then quickly finished paperwork in finance. Longest part was waiting on the superb detail job that the shop did. financing, then quickly finished paperwork in finance. Longest part was waiting on the superb detail job that the shop did. More

I had 3 or 4 great dealings with McCombs right after they changed over from Gillespie. It was after that time that I bought a brand new 2008 Ford Escape. This Escape had issues, it had an airbox that would p changed over from Gillespie. It was after that time that I bought a brand new 2008 Ford Escape. This Escape had issues, it had an airbox that would pop open on its own and cause the vehicle to run rough. Well after this happened on a long trip we took the vehicle in because it was running bad. They informed us the MAF needed to be replaced and a fuel system treatment and something else, that should have all been covered under the extended full everything warranty that I purchased. Well, after running around for a month trying to get them to honor my warranty, they let me trade in that vehicle and put me in a 2010 F150, which was a very nice truck. So my overall experience based off the first 4 purchases is 4 or 5 stars, but with that Escape issue, I am still out close to $1K because of the way they handled my warranty issue. So They get 3 stars. More

Ed and Chow were my salesmen and they were very knowledgeable and helpfull Mr. Tlili is an exemplary employee who has all the customer service skills to assist a new or returning customer. Thank knowledgeable and helpfull Mr. Tlili is an exemplary employee who has all the customer service skills to assist a new or returning customer. Thank You! More

We went in for a water in fuel light and black smoke coming from our exhaust in our F350, after leaving it for 3 days and no phone calls or return calls I was able to get in touch with my service rep an coming from our exhaust in our F350, after leaving it for 3 days and no phone calls or return calls I was able to get in touch with my service rep and he told me had the wrong number for us. I knew he was lying because I watched him write it down. He told me we needed 4200 in repairs and it would take 2 more days. I needed the truck asap because we had to tow a racecar to Denver so I told him that sounded like alot that I would call him back I was gonna call and get a estimate from another shop and he told me he could get a guy to do it at night for 3175. I guess I didnt understand it wasnt being done in the main shop because I had to pay him cash when I showed up he wouldnt let me pay with my credit card I had to have cash so I couldnt get it until the next day and had to pick it up at house on Valley HI I will never do this again because I feel like I have no warranty if something happens because he told me it was done as a favor to save me money. More

I have bought 4 new cars in my life and this was by far the most enjoyable experience I have had. Juan was well educated on the vehicles that I looked at, able to show me the ins and outs. He was not a h the most enjoyable experience I have had. Juan was well educated on the vehicles that I looked at, able to show me the ins and outs. He was not a high pressure salesman, allowing me to feel comfortable asking him questions. The finance team was also wonderful. Larry, the gentleman who completed the paperwork with me was great. He was able to explain each document and did rush me to sign anything, allowing me to review each document. I have also been to dealerships who want you to sign blank documents to be filled in later... that was NOT the case here! Overall, just a great experience. More

I was very pleased and happy with the dealer and everyone there that made my new truck perchase very easy and satisfying. I love the new truck that I was looking for and wanted to buy. I has everything I wa there that made my new truck perchase very easy and satisfying. I love the new truck that I was looking for and wanted to buy. I has everything I wanted plus a few extras. Thanks More

I gave this rating because from the moment we stepped foot in red mccombs ford west we were treated with disdain. The rep zach we worked with was aloof and unfriendly. Randomly in the middle of our visit foot in red mccombs ford west we were treated with disdain. The rep zach we worked with was aloof and unfriendly. Randomly in the middle of our visit he dismissed himself and introduced a guy named Fabian... Funny accent, but that's the only funny thing about him, he didn't listen to what we wanted in a car, instead he started pulling up tons of vehicles we had no interest in whatsoever. He thought we were previous buyers from them, when we had explicitly told them we were not, kept forgetting our names, and had no intention of changing the price on the car a penny. The overall experience was horrible. We left within 15 minutes of stepping in the door because everyone was so rude and not willing to help us find the right car. My husband and I do not recommend this dealership, but if you have to go stay as far away from Zach and Fabian as you can! More

When I stopped by on a Saturday, Phillip met me adn helped me, I was looking for a F-250 Lariat, he showed me what he had but i told him I wanted a green one, asked me to go on line and build my truck, helped me, I was looking for a F-250 Lariat, he showed me what he had but i told him I wanted a green one, asked me to go on line and build my truck, put McCombs zip code in and he will get it, I did on Sunday evening, on Monday morning first thing Phillip was already call, I had also sent it to my home town dealer, Phillip worked it found the truck in matter of minutes, we worked out the price over the phone, and I bought it. the finance guy, sorry I don't remember his name, but went thru everything great and quick, i was on a time frame and told him i've been thru this before, so he was prompt and though More

Why: because they have gone out of their way to get me Why: because they have gone out of their way to get me into my new Escape. Including setting up my phone. The things this car has on it are aw Why: because they have gone out of their way to get me into my new Escape. Including setting up my phone. The things this car has on it are awsome. And, when I lost my keys my salesman was willing to come to my aide. You can't beat that! They are just plane awsome! More