McCombs Ford West

WRONG OIL I purchase a 2013 F250 from this dealership in Jan 2013. When I purchased the truck, I also purchased a maintenance plan. The maintenance plan called I purchase a 2013 F250 from this dealership in Jan 2013. When I purchased the truck, I also purchased a maintenance plan. The maintenance plan called for oil changes every 5K miles with full synthetic oil. Last week, I took the truck in for the 25K oil change and stated the truck was to get synthetic oil. The Quick Lane manager told me that was not the case, that it only was to get standard diesel oil as that what was in the computer system. After escalating this to the GM, I finally got them to admit they had been using standard oil in my truck when I had paid for synthetic. I went back and checked the part number for the oil they had used from my service tickets and sure enough all the oil changes were standard diesel oil. Every time I took my truck in for service and oil change, I specifically stated the oil is synthetic. Before last Friday, there was no indication they were not using synthetic oil. So, if you purchased a maintenance plan with this dealership specifying synthetic oil, go back and check you service tickets and check the oil part number on the ford web site to make sure they used the correct oil. I am betting they did not.... Once I discovered the deception, I asked for the engine to be replaced in my truck with a new ford replacement engine. They said that was not going to happen and I was being unreasonable. As an option, I asked for the truck to be replaced with a new truck for a trade difference of what I still owed on this truck. The GM, met with me about that. At the time, there were no trucks on the lot with the same package and color of my truck to trade with them for. There were four trucks that were the same color but a higher package. So I asked for one of them. After working with the GM to get this truck, we were unable to come to a price that was not 18K difference than what I owed. I have filed a complaint with Ford, the BBB, the Corporate office (no response) and of course at he dealership. So, they are running a scam on using standard oil in vehicles even if you purchased synthetic oil. Check your service tickets and call them out on this. More

Bought a new Ford F150 The buying experience was the best my husband and I have ever had. John Perez was very knowledgable and there was no pressure to buy at all. We walk The buying experience was the best my husband and I have ever had. John Perez was very knowledgable and there was no pressure to buy at all. We walked away with a new truck and felt like we got a great deal. Also, the financing was handled very efficiently. More

New F150 Truck I would like to thank all the employees at McCombs Ford West for assisting me on purchasing an new truck for the son's 17th birthday. Everyone helped I would like to thank all the employees at McCombs Ford West for assisting me on purchasing an new truck for the son's 17th birthday. Everyone helped me obtain a vehicle I could afford and service was prompt and unstressful. Thanks again for allowing me and my husband to give my son his dream truck! More

Awful customer service from Xavier Asencio My experience with Mr. Xavier Asencio was horrible. We went looking for a new truck and my husband was trying to get the best deal, when Mr. Asencio My experience with Mr. Xavier Asencio was horrible. We went looking for a new truck and my husband was trying to get the best deal, when Mr. Asencio could not make the deal he started insulting us and being extremely rude. We were able to go to another dealer and make a better deal and be treated with respect. Mr. Asencio should not be a salesperson. When we asked for his name he turned around and did not respond, however, we were able to get his name by other means. More

2015 FORD Mustang GT Premium 50 year Anniversary edition I ordered my 2015 Mustang Gt Premium 50th anniversary edition back in September. It was received in November. I think in Ford needs to work on a bette I ordered my 2015 Mustang Gt Premium 50th anniversary edition back in September. It was received in November. I think in Ford needs to work on a better system to keep the client up to date on where it is at in the production instead of a just fire and forget in the order bank. Otherwise it was a very pleasant experience, and everything was completed in good order. I've had my vehicle for 2 weeks now, and it is indeed a "dream car". I hope to be driving it for the next 10 years. More

new car sale My experience with salesman Michael Camp was the best I have ever had with a dealership, he went out of his way to find a car that fit my lifestyle an My experience with salesman Michael Camp was the best I have ever had with a dealership, he went out of his way to find a car that fit my lifestyle and the financing part was quick and easy. Everything was explained to me and everyone was very friendly. I want to thank Mr. Camp for making a usually very nerve wracking experience to making it easy and fun. I will be referring my family and friends to this dealership when they are thinking about buying a car. Thanks again! More

McCombs Ford West The entire experience was perfect. I was helped to find the right car for me with out any stress. Michael obviously cared about my satisfaction. The entire experience was perfect. I was helped to find the right car for me with out any stress. Michael obviously cared about my satisfaction. More

whatever you do pick any salesperson other then charles wolf so far my experience with the service dept. has been excellent,the only complaint about this dealer I have is the sales person I got stuck withCharles so far my experience with the service dept. has been excellent,the only complaint about this dealer I have is the sales person I got stuck withCharles Wolf,whatever you do ,do not buy a car from him,he will promise you the world and deliver on nothing, I waited over 5 weeks for repairs that he promised would be done and in fact he never did get anything done ,his supervisor took care of the repairs himself,also the warranty I got that Charles claimed was an excellent 7year warranty is actually a 7 year or 100,000 mile warranty ,the car he sold me had 60,000 miles so in reality the car is only covered for another 40,000 miles,and there are deductibles just be careful and stay away from Charles he's not trustworthy More

One day I walked over to the used car dealership After getting some depressing news from the Quick lube section I went over to the Used car lot and talked with Mr. Camp. He really worked hard on get After getting some depressing news from the Quick lube section I went over to the Used car lot and talked with Mr. Camp. He really worked hard on getting me a deal on a Lincoln MKX. Not really what I was looking for but really close, I wanted an MKS but I am satisfied with the tenacity and deal I got from him and your business. I am satisfied overall about the vehicle I purchased from Mr. Camp. I am and will continue to be a return customer. Thanks More

I own a 2001 Ford F150 and took it in for service because the check engine light was on. Before taking my truck to the service center I had Auto Zone run the diagnostic test and two codes were reading which the check engine light was on. Before taking my truck to the service center I had Auto Zone run the diagnostic test and two codes were reading which Ford confirmed. Three days later and after paying over $400.00 to get it fixed the check engine light was back on reading the same codes as before. The service advisor Adrian Logan was rude and very defensive when I told him misdiagnosing a vehicle is not the customers problem but the service center's problem. Not satisfied with the work that was delivered if anything was even done in the first place. More