McCombs Ford West

Highly trained in deception - If they hand you a pen-run. My goal was only to negotiate the price of my car, then call my bank to complete the sale. Instead I received 2 dings on my credit report & credit sco My goal was only to negotiate the price of my car, then call my bank to complete the sale. Instead I received 2 dings on my credit report & credit score, costing me in the long run because of a higher interest rate. What did I learn.... believe the people's voice, Google's ratings system. On important purchases 4.4 or higher. Here's why... Their shady car salesman ran my credit twice in one sitting after I explicitly stated several times, "I have my own financing and I do not authorizing anyone to run my credit." The following week I was notified of two hard inquiries by McCombs Ford West. So I addressed this concern with the salesman about multiple hard credit inquiries. He flat out denied that "he" did it. Then later stated, "everyone knows when you walk through our doors we can run your credit. You cant buy a car with out a credit check" When I expressed my concerns about this deceptive and borderline illegal practice, they sent out the big gun finance manager who listed all of "his" sales accolades as if that was justification of their shady practices. A He then stated, "my sales guys are trained to just get your comment on anything then we can run with it." It's hard to support "American-made" with guys like this in the business. No thank you McCombs Ford West. When you leave their sales floor you will need a shower and the reason it won't be our Texas Heat. More

"Bought my First Ford ever! First time @ McCombs Ford West! I would like to thank Tim Johnson who was exceptional! I will highly recommend him, and already have! I was picking up the car in 24hrs from start to I would like to thank Tim Johnson who was exceptional! I will highly recommend him, and already have! I was picking up the car in 24hrs from start to finish. Quick reply's and great communication told me this was a done deal. I was very pleased with all your effort putting into this deal. Thank you again Tim Johnson for saving me so much time, you really have made car buying a great experience for me. Our family is also very pleased and we will definitely be back on our next vehicle purchase! I would also like to thank the staff who helped in the sale at McCombs Ford West who made my very first Ford Mustang a reality! Regards, Rudy Bernal More

Service Staff nor any manager has concerns about my recalls I have a 2013 Ford Fiesta, I have owned it since day 1 in 2013. I picked my daughter up from school today and when she shut the door it shut and I mad I have a 2013 Ford Fiesta, I have owned it since day 1 in 2013. I picked my daughter up from school today and when she shut the door it shut and I made a turn and the door flew open while driving. I stopped and noticed there was a recall on the website. Lois the Service person i spoke with twice , stated to me that this was not a concern and the earliest I could it in would be sometime in March as it wasn't listed as a priority. When I asked to speak to the Service manager, I was informed that there was no manager in the dealership available to help with my situation . I have 2 ford vehicles and wanted to also see about trading one in for a new model but thanks to Lois and the Service department not wanting to address a high priority recall and tell me I should be able to drive with it until sometime in march while Im still making payments on this car is beyond insane. Thank You Red McCombs Ford West you just lost my business. I have also mentioned my concerns with my coworkers who are also on the Ford employee plan. More

Great customer service If you are looking to buy a car I highly recommend Chris Rangel. Chris has gone out of his way to make us feel welcomed, answered all my questions an If you are looking to buy a car I highly recommend Chris Rangel. Chris has gone out of his way to make us feel welcomed, answered all my questions and most importantly didn't waste my time like some salesmen. Chris is a good man and honest. Go visit Chris he will give you the best deal. He also made himself available after the sale for any questions I had about my new purchase. Thank you Chris. More