Back

McCombs Ford West

San Antonio, TX

4.8
2,005 Reviews
At McCombs Ford West, you'll find an incredible selection of new, used and Certified Pre-Owned Ford vehicles, as well as Ford finance specialists who can help you get the lease or loan you need. We're the No. 1 Mustang Dealer in Texas, the city’s only Roush dealer, and have a huge selection for you! Plus, you can come to our Ford dealership in San Antonio, TX, to get expert Ford service and Ford repairs. Visit our San Antonio Ford dealership, located at 410 and Culebra, and remember "Simply the Best!"
Contact Dealership

7111 NW Loop 410

San Antonio, TX

78238

Directions

By Type

Showing 2,005 reviews

June 28, 2017

Shady to say the least I went here with my son so he could purchase his first vehicle, since he got his first job. We had all the data with us on the rebates and cost, then More

by Jannette Elliott
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name isn't there
June 28, 2017

Great Sales Person .... love the attention given. This is our second time buying a vehicle from this dealership...Came back after liking the attention our sales person dedicated in taking his time to More

by Mario Flores
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eloy Sanchez
June 07, 2017

Very helpful received my vehicle the same night Very satisfied with sales associates and the whole process of buying a new vehicle at Red McCombs Ford. Would recommend to others I know, Good job tea More

by Linda Louise Villalobos (Pete'S mom)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Goodman, Samuel Smith
May 31, 2017

Good experience My salesman and the other staff members I dealt with were helpful and polite. I arrived at 10 am and drove home in the vehicle I was looking for at 2 More

by GHatt
Recommend Dealer
Yes
Employees Worked With
Charles Brawner
May 30, 2017

Best experience with buying a new vehicle ever! Just knew this was going to be a very unpleasant experience. I had to do most of the deal by phone. I told them what I was going be trading in, what I More

by WendelH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
AJ Aldarwish
May 27, 2017

Vehicle purchase Recently I purchased a 2017 Ford Escape from this dealership. The treatment I received afterward was very substandard. I could not understand one of More

by chg35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Johnny Rodriguez
May 17, 2017

Worst Dealership Horrible experience! Shortly after arriving I saw a couple leaving stating they would never be back. An hour later I did the same. High pressure sal More

by Kathy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Brawner
May 30, 2017 -

McCombs Ford West responded

Hi Kathy, I have been filled in on your experience and I can honestly say that it sounds like we dropped the ball. Our standards are higher than that and I feel like we mismanaged your situation. Please accept our sincerest apologies.

April 26, 2017

They sell crap cars and wont acknowledge you after you sign 1st car I bought broke down, luckily I hadn't signed the paperwork yet. Wasn't so lucky with the second car. When I tried to get help my calls and le More

by Jenn1RN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jesse
May 04, 2017 -

McCombs Ford West responded

Hi Jennifer, Thank you for your response. After researching your situation, I saw that the vehicles that you selected were, in fact, a Jeep and a Ram Truck. The Ram truck Looks to have had 11,000 miles or less on it when you purchased it. Of course, if you are having an issue with that vehicle, you may not know that it still has a full factory warranty on it. McCombs offers many different makes and models for sale in the pre-owned department. While we check them all for safety, there is no way to know if a vehicle will have good long term reliability. Both of those vehicles were made by the same manufacturer. However, Fiat Chrysler Corporation stands behind their vehicles just like any other manufacturer and I know they would want you to be happy and the repairs, if any, should be at no cost to you. I wish it were a Ford that you bought so we could handle it personally. As for the sales tactics, I completely apologize if you felt any tactics were unprofessional in any way. We are continually working on making our store the dealership of choice in San Antonio. It upsets me that we let you down. If I can do anything to redeem ourselves in your eyes, please let me know. Michael Harwood Internet Director McCombs Ford West

April 21, 2017

Bought a Santa Fe Samuel was so helpful; Not pushy, very knowledgeable, and caring. Listened to our situation and needs and we can't thank him enough. My wife loves More

by Coolcll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Ryann Garcia, Samuel Smith
April 21, 2017

Great Experience I generally do not enjoy car shopping especially with a picky daughter. My daughter had a specific car in mind and I had a specific price range. Sam a More

by SheKa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
New trainee and different financial guy, Samuel Smith
...
191
...