McCombs Ford West

Enjoyed working with Ershad I purchased a car from Ershad. He was enjoyable to work with and appeared to really want my business. Ershad was also very helpful with an after sale I purchased a car from Ershad. He was enjoyable to work with and appeared to really want my business. Ershad was also very helpful with an after sale issue and did his best to correct the issue. More

Second car we purchased from Majd, He treated so good the first time we had to give him first shot at our business again. Glade we did. Bob & Linda first time we had to give him first shot at our business again. Glade we did. Bob & Linda More

Laith Abu Matter was a good sales , he went all the way out of his way to help my family. Glad he did his best to get us a good rate and to help us get the car that we need. If I was to recommend any one, out of his way to help my family. Glad he did his best to get us a good rate and to help us get the car that we need. If I was to recommend any one, it will be Laith Abu Matter, because no matter what your situation is on wanting or getting a car, he will do the best he can with so many options to make sure that our standards can fit what we’re looking for. Appreciated his help. More

Great purchase! Great customer service, helped with our needs and placed us on a great vehicle with a good deal! We’re thankful for the great service provided! Great customer service, helped with our needs and placed us on a great vehicle with a good deal! We’re thankful for the great service provided! More

Awsome great customer service Awsome experience didn't waste no time on service was never lost thru process would recommend our sales person to anyone else who would like to buy a Awsome experience didn't waste no time on service was never lost thru process would recommend our sales person to anyone else who would like to buy a vehicle with red combs. Keith Abu Matter More

Great staff I would like to acknowledge my sales person Blake for being so attentive and knowledgeable. I would also like to give recognition to Matt Abdel for h I would like to acknowledge my sales person Blake for being so attentive and knowledgeable. I would also like to give recognition to Matt Abdel for his help during the financing process. More

Helped...but not really Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the ap Took my '15 Explorer in for the toe link recall that I had an appointment for on 12/23 (but no appointment showed up in the system after I made the appointment in September because they were backed up for months) and also had an exhaust smell in the cabin. When I checked in with my service advisor, he did not find an appointment in the system yet he was the one that I had spoken to months back. No apology and acted like I never went in to make an appointment months back. Hand wrote my information on the appointment sheet and left it at that. Asked the dealer to look at TSB 19-2026 for Aluminum Panel Corrosion as well. He clearly saw the paint issues with my hood and said they would get it taken care of. Dropped the vehicle off at 8 am and vehicle was ready at 330 pm which is about how long I was told the recall would take for repairs. I spoke with the advisor on the phone and they stated that the repairs were done on the vehicle but.....my paint isn't covered...but it is. 5 years or unlimited mileage corrosion warranty which the service advisor didn't even know the warranties on this vehicle. Pretty much said take it to another dealer because we won't do anything about it after Ford originally "denied" my claim. Will not be using this dealer again for any service..warranty or not. The service advisor had no idea what was covered and what was not in regards to the TSB. Service advisor had a slight attitude from when I originally spoke with him in September and also when I went in for my appointments in December. Advisor should always have a positive attitude and take care of the customer and not act like you are better than the customer. If you do not know what you are talking about, verify the information first before giving false statements. If you want to build a customer base...you take care of your customers and not chase them away. This did not happen at McCombs Ford West and I will be taking all my service to another dealership. More