McClary Ford

Only experience I have had is with the service department. If the computer can't tell them what is wrong with your car, they have nobody there that can help you. Now, fast forward three years. department. If the computer can't tell them what is wrong with your car, they have nobody there that can help you. Now, fast forward three years. I purchased a 2014 Expedition and the keyless entry code card was missing from the glovebox. I called McClary and asked if they could retrieve the code for me. They wanted to charge me ONE HUNDRED DOLLARS to plug in the WDS and pull the code from the GEM Module. A grand total of 10 minutes TOPS of work. Needless to say, they haven't gotten any better in three years This place is a dead ripoff. Take your vehicle to Decatur or Hartselle. It will be well worth the longer drive. Also, when I tried to get Cruise Control added to my 2023 F150 XL, they told me they would have to replace the steering column wiring harness and it would be over $1500. I purchased the switch from John Bleakley Ford in a Douglas ville,GA for $69 and then bought Forscan for 12.95 and did it myself. A RIPOFF. More

Great company. Recommend highly. I cannot think of enough nice things to say about this dealership. Everything was explained fully. Prices were easy to get. I did not have to give my soc sec number just to g nice things to say about this dealership. Everything was explained fully. Prices were easy to get. I did not have to give my soc sec number just to get the price. Follow up has been great. Salesperson has called more than once. I even get my first oil chanhe free! More

I went into this dealership to look at my girlfriend's I went into this dealership to look at my girlfriend's mother car. They had put a used engine in it and it broke after 3 days. When she originally pi I went into this dealership to look at my girlfriend's mother car. They had put a used engine in it and it broke after 3 days. When she originally picked the car up, the engine was still making the same ticking noise as when she brought it there. The next day they called her and said it was ready.I couldn't believe they had fixed it the next day. She picked the car up and told them she was dissatified with her service. At this point, the car was running not exactly right, they told her it was something to do with the fan. Three days later the car was loudly ticking again. When she called the dealership they told her there was no warranty and she needed to pay another $2000 for labor to put in another engine. Although they were going to send the engine back to where ever they bought it from and get another one free. When I got there they had my girlfriend very upset and were telling her they would not fix it without the 2 grand. I went and opened the hood and pulled the dipstick. When I pulled the dipstick the oil was completly black and thick after 3 days of running. While the manager was yelling at my girlfriend on the salesfloor, I walked up and he was continuing to treat us like we were idiots. So I asked him if they always put new oil in a car when they change the engine. He replied "of course", giving me a duh look on his face. So I said then why is the oil in her engine black after 3 days and less than 100 miles. He said that it couldn't be, so we went to look. He pulled the dipstick and looked shocked as he said "well this oil is black". He immediatly walked into the dealership very quickly and would not talk to us any more. What great customer service! More

Just left on a 200 mile trip in my 2003 F250 diesel towing a 25 ft. gooseneck with 6 tons of tractor on a hot Summer day. Got my two big farm dogs with me. The engine light comes on and the next town towing a 25 ft. gooseneck with 6 tons of tractor on a hot Summer day. Got my two big farm dogs with me. The engine light comes on and the next town was Athens. They were convient to the crossroads of Hwy 72 and I65. So I pulled in with this rig and found room to park. They said drop the trailer and pulled it in right away. Well a sensor went bad and caused the problem. They got water for my dogs and had me on my way in about 30 minutes, no charge. This is the way people used to be to each other. If my farm truck ever wears out, I'll stop there first. More