McCarthy Subaru of Lawrence

Follow-up to post of Dec 5. McCarthy replied to that post that they could find no record of my claim. Shocking! Emailed proof of insurance estimate/claim to McCarthy. NOT hopeful of a positive re post that they could find no record of my claim. Shocking! Emailed proof of insurance estimate/claim to McCarthy. NOT hopeful of a positive response, as their story keeps changing, now say they found my records but insurance did not cover headlight (it did). Meanwhile they told insurance that the headlight they put in did not work..except they did not put in a headlight - they showed me a headlight in August & said it was wrong one, would have to re-order. Their story changes daily. This has been going on since early June, 2019 More

Dumbest salesmen around If rating lower than a turd was available they would get it. A joke of a place and rude managers to boot. I think my fish tank has more energy than th If rating lower than a turd was available they would get it. A joke of a place and rude managers to boot. I think my fish tank has more energy than that place and overall has a better ambiance, (and it has fish turds in my bowl) Don't waste your time. More

Excellent Service I purchased my 2016 Forrester new over 2 years ago. From the get go I've always relied on the Briggs service department for general maintenance and al I purchased my 2016 Forrester new over 2 years ago. From the get go I've always relied on the Briggs service department for general maintenance and all the "unexpecteds", of which I seem to be the recipient of on a frequent basis. I happen to be a nail and screw magnet on the dirt road we live on, and the crew can probably spot my car 3 blocks from the dealership, with "here she comes again" and place their bets on what's in her tire today! Well today, was an unexpected minor crash, as I was rear ended and left with part of my bumper apart from the rest of the vehicle and a part of it in contact with my rear tire. I didn't even call ahead, but instead drove straight to Briggs and pulled into the service department bay. I no sooner got out of the car and my fellas, Brian and Chad, appeared. They took over with securing the bumper and removing the piece in contact my rear tire. This resembled arriving to an emergency room with a broken bone, as I was received without any hesitation and the assurance they could fix me up and put me safely back on the road without worry. These guys are top notch and trustworthy, and are a huge part of my satisfaction with purchasing this vehicle at Briggs. Brian and Chad are the reason I don't even consider going anywhere else. More

Poor service I bought a new car that needed repairs as soon as I started driving it. The service was inadequate and the car had to be returned 6 times before the I bought a new car that needed repairs as soon as I started driving it. The service was inadequate and the car had to be returned 6 times before the problem was fixed. Incompetent and rude. More

Highly Satisfied! Over the past 4 years, we have been fortunate to have John Warren as our salesman for our two Subaru purchases. We found him to be knowledgeable, frie Over the past 4 years, we have been fortunate to have John Warren as our salesman for our two Subaru purchases. We found him to be knowledgeable, friendly, and patient. More

Great experience! After Olathe Subaru wasted about a month of my time, I knew I still wanted a Forester and found a beautiful black XT Touring at Briggs. My contact sta After Olathe Subaru wasted about a month of my time, I knew I still wanted a Forester and found a beautiful black XT Touring at Briggs. My contact started with John Noteboom, the sales manager on 10/09/17. I asked him for a 36 month lease quote and they came in lower off the bat than the other Subaru dealerships I contacted that were in my area. I told him I'd love to come in and check out the vehicle and John had the car brought in from Briggs in Topeka that same day and let me know as soon as it arrived. That was the end of my contact with him. Another positive - he was quick to respond to e-mails which is always nice. When I arrived the following day, 10/10/17, I was greeted by John Warren as I was inspecting the Forester on the lot. Mr. Warren seemed like a genuinely nice guy, I couldn't find a negative thing to say at all about him. We chatted about farm work, fence building and a few other things while waiting on paperwork. Once numbers were brought out, we discussed price, and instead of him disappearing for 15+ minutes to go talk to a sales manager, he took only a couple minutes before he returned. Amazing. At this point in my car buying process, I'm pretty used to being left hanging by the sales guy and that wasn't the case here at all. In fact, we had a deal done in right around an hour and a half. Paperwork signed and I was out the door. Worth noting - the finance guy, Jeff, was easy to work with too. Wasn't pushy with me at all when I declined added packages. I don't see him listed at the time of this review so I can't leave him any stars, sorry! Picked up my vehicle that Thursday, 10/12/17, after add-ons were done being installed and am really enjoying the new ride! Definitely have a case of new car love - I won't park anywhere near another vehicle! Thanks John and John! More

2018 Subaru Outback with Eyesight The staff there was excellent! They made my buying experience enjoyable. We had Jarell take care if us, who was very much a strait shooter and very ac The staff there was excellent! They made my buying experience enjoyable. We had Jarell take care if us, who was very much a strait shooter and very accommodating. He had even take care of my wife's car buying experience a few months prior. The car I wanted, a 2018 Subaru Outback with eyesight, just got off the truck at their Topeka location. Jarell was able to get it to us before we were done with the financing. Since it just came off the truck and it was the end of the day, we were able the bring it back the next week for all the detailing. This was after some rain in which the car got muddy, they cleaned it all up for me and made sure my fluids were filled. Very happy with our experience! I would highly recommend Briggs Subaru and definatly ask for Jarell! He will give you strait answers and will work with you! More

Positive experience We recently purchased our 2017 Crosstrek from John Warren at Briggs Subaru in Lawrence and it was an overall positive experience. Not only is John pr We recently purchased our 2017 Crosstrek from John Warren at Briggs Subaru in Lawrence and it was an overall positive experience. Not only is John professional and knowledgeable, he was fun to work with and made the experience of buying a new car quick and easy. Thanks John! More