McCarthy Subaru of Lawrence

Don't go to this dealership, especially not to service your car. They will try to sell you on services and parts your car doesn't need. They attempted to charge me hundreds for an OEM car battery to run a your car. They will try to sell you on services and parts your car doesn't need. They attempted to charge me hundreds for an OEM car battery to run a test that Subaru of America confirmed they should do on my current battery as is. Stereotypical dealership trying to scam people they think they can make money off of, but worse that they tried to violate a warranty from Subaru of America in the process. To top it off their customer service was very poor and every employee there seemed miserable and very rude. More

I haven't yet taken delivery of my new Subaru from McCarthy, so some might say this review is premature. However, I have come to terms as far as numbers (over the phone nonetheless) for a new Subaru O McCarthy, so some might say this review is premature. However, I have come to terms as far as numbers (over the phone nonetheless) for a new Subaru Outback from McCarthy Subaru of Lawrence. Jerry Jordan went out of his way to make this a good experience for my wife and me. I feel the need to add that this review is being made by a person who sold new cars for more than seven years. He was upfront, personable, and more importantly, didn't play games or make me jump through hoops for a good deal. In this tight buying market, that's a refreshing break from the other dealerships that I reached out to. I would highly recommend McCarthy Subaru of Lawrence, and more specifically, Jerry Jordan! You'll be glad you did! I know that I am happy that I was fortunate enough to have him as our salesperson! More

Every one in the car buying experience top notch. Before and after the sale not just worried about making the sale. Service after the sale perfect.😊 Before and after the sale not just worried about making the sale. Service after the sale perfect.😊 More

They went above and beyond. We had to travel a bit to get to them but it was worth it. We had the BEST experience with McCarthy Subaru and would 100% consider them in the future. to them but it was worth it. We had the BEST experience with McCarthy Subaru and would 100% consider them in the future. More

Came to my home to deliver the vehicle. Hassle free pricing and did everything over the phone. Amazing team here and they treat everyone like family! pricing and did everything over the phone. Amazing team here and they treat everyone like family! More

Went above beyond for me and my spouse. Found us the right vehicle at a fair price and gave me more for my trade than other dealers in the area. I would recommend this dealership to anyone in the market right vehicle at a fair price and gave me more for my trade than other dealers in the area. I would recommend this dealership to anyone in the market for new or pre-owned vehicles! More

OMG AMAZING! FAST SERVICE OVER THE TOP! GOT ME IN AND OUT FOR AN OIL CHANGE! CAR WAS WASHED AND SERVICE WENT OVER QUESTIONS I HAD! FOR AN OIL CHANGE! CAR WAS WASHED AND SERVICE WENT OVER QUESTIONS I HAD! More

Excellent Staff! I own two Foresters and I bring them here for every service. I have always been treated well. They even wash my car after service. here for every service. I have always been treated well. They even wash my car after service. More

Follow-up to post of Dec 5. McCarthy replied to that post that they could find no record of my claim. Shocking! Emailed proof of insurance estimate/claim to McCarthy. NOT hopeful of a positive re post that they could find no record of my claim. Shocking! Emailed proof of insurance estimate/claim to McCarthy. NOT hopeful of a positive response, as their story keeps changing, now say they found my records but insurance did not cover headlight (it did). Meanwhile they told insurance that the headlight they put in did not work..except they did not put in a headlight - they showed me a headlight in August & said it was wrong one, would have to re-order. Their story changes daily. This has been going on since early June, 2019 More