McCarthy Jeep RAM Chrysler Dodge

RUN! Finance guy here is shady, likes to lie about any and everything he can, and sell vehicles out from under you while pretending he can't get your fina Finance guy here is shady, likes to lie about any and everything he can, and sell vehicles out from under you while pretending he can't get your financing figured out. He will tell you they aren't able to buy out other companies leases (like every other dealer) when they absolutely can, just don't want to. Sat in line for an hour at the bank due to the app being down to get him documents, he said he sent them, he never did. Total waste of my time and nothing but problems. Do not waste your time here. Go anywhere else. 🙏 More

This place is a complete rip off. Went to have diagnostic on 2016 Ram 1500 and have a tick sound checked. They found it was a lifter and said I needed a new engine. Price was 7500 f Went to have diagnostic on 2016 Ram 1500 and have a tick sound checked. They found it was a lifter and said I needed a new engine. Price was 7500 for the engine and 5000 for labor = 12500 dollars to have a remanned engine put in. The dealership said they would give me 200 dollars to buy it or 200 dollars in a trade in on a garage kept vehicle. No rust anywhere. I will not be back. I called my mechanic and he said would put in the engine for 2500 and we could get a remanned engine for 4500. Do not recommend this dealership. After the change in ownership, this place it is not the place to buy anything. Not to mention when I picked up the truck, my bug guard was broken and the fire blanket on my hood was ripped. After research a "used" hood for this truck goes for 200 dollars. These people think we are stupid as consumers. More

went for a oil change and they immediately popped my hood and said i need to change 2 fluid deals and said i must do this. they charged almost 600.00 and i found out later with 39000 miles i did not have to and said i need to change 2 fluid deals and said i must do this. they charged almost 600.00 and i found out later with 39000 miles i did not have to do this until 100,000 miles. this was so wrong i feel i was lied to by the service manager and while i was paying this enormous fee the mechanic walked up and told the service manage on another car he was working on it should be 1.2 hours but i going to write up 2 full hours. this is so dishonest as the service manager said ok do it. They are doing unnecessary things just to get money . i would not recommend them to anyone again i am a 15 year lee summit dodge customer that will never let mccarthy do anything except change oil that i have prepaid for. More

Went in to lease a vehicle. I've always had the taxes and licence paid on a lease. These crafty xxxxxxxx wrote the contract up to where the bill was on me. Didn't realize it unt I've always had the taxes and licence paid on a lease. These crafty xxxxxxxx wrote the contract up to where the bill was on me. Didn't realize it until tax and licence time came around. The deceived me by not telling me. Be sure and check your contract when dealing with these xxxxxx. More

Judy had to take our van in this time for an oil service! I had a shoulder replaced and could not drive. Did not matter; Carrie Williams got her fixed up. In and out quick and easy! Judy told me she does not I had a shoulder replaced and could not drive. Did not matter; Carrie Williams got her fixed up. In and out quick and easy! Judy told me she does not mind bringing it in! More

I cannot say enough Good things about this dealership. I needed a car, Keenan Weber helped me every step of the way even bringing the car to me. Because of him I get to say "hey I know a guy" If someone n I needed a car, Keenan Weber helped me every step of the way even bringing the car to me. Because of him I get to say "hey I know a guy" If someone needs a car. Everyone everyone that I have dealt with at McCarthy has been amazing from Derek who has brought me the car to the general manager who is helped. find me financing. And I just can't Express how much Keenan has helped me. They are all amazing. If you need a car, Even if you're a Female don't be afraid to go to Mccarthy because they will treat you right and they will not go back on their word, What they say is what Happens. Thank you all so much!! More

ZERO STARS is appropriate, read their SALES REVIEWS! ! THEY DO NOT CARE!! McCarthy Auto sold my Husband a 2021 Dodge Hellcat VIN 2C3CDXL98MH669188 online. The very NEXT day he decided against the purc ! THEY DO NOT CARE!! McCarthy Auto sold my Husband a 2021 Dodge Hellcat VIN 2C3CDXL98MH669188 online. The very NEXT day he decided against the purchase due to noises, rattles and overall quality of the car wasn’t a $70K car, but told it could NOT be returned. At 31 days, they agreed to repurchase the vehicle for $7K less than was paid 30 days prior! Additionally, we had to pay sales tax on a title not signed! To gloat the Gen Sales Mgr, Tyler Gray said, “We gave you the money to pay the sales tax, so it wasn’t money out of my pocket!” It cost us plenty! We lost all equity from our 2019 Camaro with 21K miles we owned since NEW! Sad part our trade in was nicer than their 2021 used car with 12K miles! They took our refund of $6K + in warranties, maintenance, and GAP insurance in the repurchase. We felt we had to sell them the car, verses somewhere else because of the refunds on the maintenance & insurances policies, we felt stuck. Then, we notified them $700 less was paid on the trade toward the loan balance pay off than was written in the agreement, first they ignored us. When I brought it to the General Mgr Tyler’s attention it was ignored. My husband called and was told, “that was figured into the repurchase amount” how, when it wasn’t pointed out until AFTER the agreement was reached! They paid what we owed to the lienholder, not what was stated on the trade paperwork! They pocketed $700 for themselves instead of the lienholder refunding it to us! We returned the car on the 32nd day, paid the sales tax and had to give them an $2,500 additional in a Cashier’s check. In total we lost $20K in equity, dealer fees, maintenance and GAP contract cancellations, sales tax ($7K because we didn’t buy anything else) and greed of the dealer! In the end, this was the WORST EXPERIENCE CUSTOMER SERVICE we’ve ever had! There is ZERO empathy. They are in the business to GET YOUR money!! Then it's, “So what, too bad!” and literally laughed! I hope they can sleep at night! This is the worse dealership experience we have EVER encountered! I would NOT recommend doing business with this dealership! If you do Caveat Emptor, BUYER BEWARE !! More

Service dept has given us the run around since we bought our truck, things needed to be ordered I get that but to call up there for service that does not require back ordered parts and not get any response, our truck, things needed to be ordered I get that but to call up there for service that does not require back ordered parts and not get any response, or sit on hold till you are pushed to someone's voice-mail to not have that person call you back. Our original tech must be super busy because I have never talked to him and he won't call back. The service manager had us come up there for service and didn't even make sure there was a diesel tech there. I mean xxx! Never buying anything from this place again! I would've left zero stars but that is not an option.*****UPDATE*** As of 02/26/24 Another dealership looked up the part we have been waiting for (Back ordered) and found 5 in their warehouse!!!! Called again and NOBODY Calls back!!! Roquee (Rokee, first service advisor that never called back), Dustin the Service Dept. manager, Lindsey Service manager, If you call their number there is an option to leave the GM a voicemail but guess what that goes to Tyler in sales VM. THIS PLACE IS A JOKE!!!! More

BUYERS BEWARE! !!!! Went in to look at a 2023 ram bighorn. Online price after discounts was 52K. They offer me payoff on my trade in. (1st insult). Then, they add !!!! Went in to look at a 2023 ram bighorn. Online price after discounts was 52K. They offer me payoff on my trade in. (1st insult). Then, they add the payoff into the price of their Ram, which brought the price up to 57K. I have never seen such a shady business practice. I’ve bought 7 vehicles in my life and I’ve never seen this happen. I will never step back into a McCarthy dealership again. More

Do not recommend this dealership at all, especially because the service department is joke. I had to bring my vehicle in for a 7 am appointment scheduled 9 days out ‘cause that’s all they had available because the service department is joke. I had to bring my vehicle in for a 7 am appointment scheduled 9 days out ‘cause that’s all they had available’ and ask for a courtesy vehicle to get to work. I was denied. Told they don’t do that here. But did mention a shuttle I could use. So I inform them I needed to leave by 815 PM make my 9 o’clock meeting. 810 rolls around and shuttle driver is ‘out and should be back soon’. So I try to be as patient as possible asking a couple times if there was an eta.. but at 845, they must have just been annoyed and gave my truck back and said they’d ‘need more time to diagnose what was wrong’. xxxx of a place! Extended ‘warranty’ is not worth it at all either. Don’t waste your time or money at this place More