McCarthy Chevrolet Lee's Summit

Lots of promises with no follow-up I recently purchased a vehicle from Brad at McCarthy and thought I had a great experience..until it got down to the details. First and foremost when I I recently purchased a vehicle from Brad at McCarthy and thought I had a great experience..until it got down to the details. First and foremost when I finished purchasing my vehicle and was given the keys the vehicle was completely out of gas. This was the first clue that my experience was not as pleasant as I thought and more importantly my salesman was not performing his job. I purchased a slightly used 2019 vehicle - there were a couple small areas needing cosmetic repairs and we agreed those repairs would be made as part of my purchase. I was promised by Brad that he would “be in touch” and we would get something scheduled ASAP. Fast forward a month and many ignored phone calls and voicemails later, I finally reached out to the sales manager. After getting management involved the repair was scheduled within a couple days and looked great. Overall, would not recommend - the issue I had might be specific to the salesman I worked with, however the whole experience put a bad taste in my mouth. There’s plenty of dealerships, take your business elsewhere. More

Bad experience My salesman left me sitting for 2 hours before he decided to get me a car to use till mine came in. I was told my car was 2 and half hours away be in My salesman left me sitting for 2 hours before he decided to get me a car to use till mine came in. I was told my car was 2 and half hours away be in tonight I emailed my salesman and left a voice message No reply back, so I had him paged and he says I half to get off this line and hangs up after telling me the car now is farther away and I will need to resign papers actually it was in the same town as the first one. After 2 days of waiting I finally get a car very disappointing More

Luke Was charming and handsome It was a great experience a awesome dealership! I would recommend to any one. i love this place i want to live here! it keeps making me type more wor It was a great experience a awesome dealership! I would recommend to any one. i love this place i want to live here! it keeps making me type more words More

Great experience enjoyed working with brad and Lauren would recommend this to any of my friends or family will be back to buy several more vehicles enjoyed working with brad and Lauren would recommend this to any of my friends or family will be back to buy several more vehicles More

Wonderful experience Purchasing a new car at McCarthy Auto was a very pleasant experience. Mike, Charlie and Brian helped us find the right car, at the right price with a Purchasing a new car at McCarthy Auto was a very pleasant experience. Mike, Charlie and Brian helped us find the right car, at the right price with a great warranty package. More

Didn’t like the salesman I don’t think the salesman was truthful. Then when we came to buy the car he kept leaving to help other customers so I guess we weren’t important to h I don’t think the salesman was truthful. Then when we came to buy the car he kept leaving to help other customers so I guess we weren’t important to he at that time !!! Then when the title came to the dealership we had you mail it to us but when we hadn’t received it in 5 days we called and the lady told us it had been mailed off Friday but the post office said it had been mailed Wednesday not Friday so again I don’t appreciate being lied to!!! More

Quick and easy, This was our second trip back to the dealership. Charles Trumps helped us the first time and was there to help us again. I told him what we wanted and This was our second trip back to the dealership. Charles Trumps helped us the first time and was there to help us again. I told him what we wanted and he found it. He had to look all over the dealership but finally found the truck that we had came to see. More

Trade in Was able to find what we needed. Worked hard to get the payment that we needed. When I first arrived the truck I wanted to see couldn’t be found. Char Was able to find what we needed. Worked hard to get the payment that we needed. When I first arrived the truck I wanted to see couldn’t be found. Charles searched and searched to find it. Couldn’t be happier. More

Body Shop Work World class service by the guys in the shop and especially by Jason. Jason would not except the after-market bumper proved by Progressive Insurance. I World class service by the guys in the shop and especially by Jason. Jason would not except the after-market bumper proved by Progressive Insurance. Instead he located one in your system and made me whole with a OEM bumper. In addition, I didn’t have a ride back to the dealership to get my truck by 6 pm so Jason drove to my home to give me a ride. It was 5:50 pm when he picked me up and he could have easily made me wait until the next day. On top of all that he arranged to have the oil changed and tires rotated. And that’s not all, my (embraced to admit) filthy Silverado was washed. I know this was a team effort but Jason made it happen because of his leadership and I’m appreciative! More

Great Experience with McCarthy Chevrolet Used McCarthy Collision center to repair extensive body damage following hitting a deer. My insurance company recommended them. They were extremely fr Used McCarthy Collision center to repair extensive body damage following hitting a deer. My insurance company recommended them. They were extremely friendly and took care of all the work. They even provided me with a free loaner vehicle for the 2 weeks or more my vehicle was in the shop. More