McCarthy Auto World

I buy a new vehicle every year, and the last 5 have been purchased from this dealership. Up until 6 months ago, this dealership was Thomas Auto Mall. This review is strictly about McCarthy Auto World, who purchased from this dealership. Up until 6 months ago, this dealership was Thomas Auto Mall. This review is strictly about McCarthy Auto World, who acquired this dealership 6 months ago. Overall, the entire sales experience this time was a bit disappointing. From the time I walked into the dealership, to the time I got helped, was at least 5 minutes. The sales guy that helped me (John Gosewich) was pleasant, but did not seem to want to spend any time with me. He threw the keys to me for a test drive, and said I could take it for a drive myself, as they were very busy. I didn't really see too many customers in there at the time. Anyway, the day my vehicle was supposed to be ready for pickup, John called me and said the bed liner dealer did not install the liner per my specs, so they were sending it back. Ok. No problem. Mistakes happen. He said it would be ready to pick up the next day. Well the next day came, and I heard nothing from John. I called the dealer late in the afternoon, and asked for John. It turns out it was his day off. He did not tell me that, nor did he tell me who would be helping me. I ended up getting one of his co-workers to chase down my truck. When I picked it up, that guy was very nice. However, he did not insure the owner's manuals were in the truck. Their sales checklist includes a step that they are supposed to review the owner's manual with the customer. They did not, and I had to drive back a week later to get owner's manuals. Then it turns out the truck was supposed to come with an adapter for the hitch, to reduce the receiver from 2.5 inches to 2 inches. It took at least 5 calls over 1.5 months, and a complaint to the Better Business Bureau in order to get this rectified. Sadly, it took 2 calls AFTER the BBB complaint for them to get the part to me. In addition, they never mailed my license plates to me like they said they would. Update 9/5/10: After having a lot of problems with this vehicle, I decided to trade it in in September 2010. I spoke to Mark Weis, who is still the general manager of the dealership. He apologized for the initial experience I had, and went out of the way to get me a good deal on a new truck. His explanation for the disorganization I experienced in April 2008 was due to them opening up the dealership about 2 weeks earlier (it was shut down for a period of time before Wally McCarthy purchased it). He said they did a lot of re-training of their sales staff in order to avoid incidents like this again. My experience this time around (so far) has been very positive. The sales guy, Boomer, has been very helpful in getting me the truck I wanted. He seems much more organized than previous sales people, and much more customer-oriented. From my perspective, one of the goals of these reviews should be to learn from your mistakes, and improve service. This dealership has obviously done that, so I would not hesitate to recommend them. More