Mazda of West Ridge - Service Center

I brought my Mazda CX 5 in for service, reporting an issue when shifting between low gears. The vehicle would hiccup making the ride very rough. The service department verified the issue and tried reset issue when shifting between low gears. The vehicle would hiccup making the ride very rough. The service department verified the issue and tried resetting the transmission timing. That did not solve the issue so they contacted Mazda Warranty because the vehicle is still under 6 years, 60k miles. After two days, the service department was told by the warranty department to check the rear differential, which turned out to be a little loose. I approved the work on the rear differential. I was even given a loaner vehicle for free because of how long everything was taking . So far so good. They were even sending me videos of what they were going to do. A couple days later, I was contacted by the service department and told that during the repair a non-warrantied part was damaged. The harnesses for the anti-lock break system were broken while being removed because they were rusted on. I was then told I would be responsible to cover the cost of replacing the damaged parts and asked if I approved replacing them. I said "What choice do I have? The car won't be drivable unless this gets fixed, right?" I had to 'approved" the work to replace the parts they broke or deal with a partially disassembled car. I had not been sent any video informing me the parts were rusted on and could be damaged. I never saw the broken parts. I was only contacted after the fact. I felt completely hustled. I spoke to other service centers and they agreed that I shouldn't be charged for the replacement parts that were broken during the repair. I will mention that they did waive the labor cost for the replacement of the broken parts. However, when I contacted the General Manager via voice mail and the service manager expressing that I was being charged for a situation I was not responsible for and had no knowledge of the potential before hand, I was still told that it was Mazda policy. At this point, my vehicle was being held hostage until I paid $300+. Once I had the vehicle back, I was still experiencing the issue I brought it in for two weeks ago. I opened a case with Mazda Customer Care, but they are unable to offer any kind of reimbursement and was told that the service manager at Mazda of West Ridge was unwilling to discuss the situation further. I will not return to this service center or dealership nor can I recommend them to anyone. More

Quick and easy service car was ready on time. Tim was great, prompt communication and easy pickup. Will definitely be back for our future needs. great, prompt communication and easy pickup. Will definitely be back for our future needs. More

Excellent car care! The personnel at the dealership are very good at what they do! The work performed is right the first time they do it. The prices are what you would ex The personnel at the dealership are very good at what they do! The work performed is right the first time they do it. The prices are what you would expect them to be and the time it takes to do the work is minimal! More

Always a Great Experience Always a great experience at Mazda of West Ridge. We bought our Mazda CX9 2013 there brand new off the lot and over 110K miles on it and it runs and l Always a great experience at Mazda of West Ridge. We bought our Mazda CX9 2013 there brand new off the lot and over 110K miles on it and it runs and looks new. We have taken all our maintenance to Mazda of West Ridge and the service crew are always friendly, helpful and expert. I usually do not - in fact I never have before- but now I do highly recommend anyone buying and maintaining their vehicle from and with Mazda of West Ridge. More

They are most helpful they do good work they always do the work in the time they say they will the garage is very well-kept which is a signHave a good mechanic the work in the time they say they will the garage is very well-kept which is a signHave a good mechanic More

The best service ever. I will continue to do all my service and sales at Mazda of West Ridge. I have the best experience s at this dealership service and sales at Mazda of West Ridge. I have the best experience s at this dealership More

Needed service. Tim was great to work with. Made everything convenient for me. Also very kind, experienced and knowledgeable. Great phone presentation. Made the service experience very easy for m everything convenient for me. Also very kind, experienced and knowledgeable. Great phone presentation. Made the service experience very easy for me. More

efficient they were pleasant and efficient. they did a nice job of dealing with the corona virus situation. I felt safe and comfortable while I waited. they were pleasant and efficient. they did a nice job of dealing with the corona virus situation. I felt safe and comfortable while I waited. More