Mazda of Spartanburg

We were looking for a vehicle, not sure if it was to be used or new. We had a Mazda Protege5 and loved it, and my family had owned Subarus, so we dropped in, feeling like we had a connection to both brands used or new. We had a Mazda Protege5 and loved it, and my family had owned Subarus, so we dropped in, feeling like we had a connection to both brands. We weren't sure if a new car was in our budget, so we were also looking at used. Steven Darchiville met us outside on a very cold day and let us know that all the vehicles in the showroom were open, we can see all of them, sit in all of them, and start our search there. Turned out to be the best decision we made. Steven was knowledgeable about both brands, showing favoritism to neither--just giving us the lowdown on each car we sat in (and we did sit in ALL of them!). When it came time to test drives (which was on a separate visit--my husband loves research and this car decision wasn't to be entered into lightly!), Steven was there. We drove Mazdas, Subarus...even a lovely Passat! You know it when you sit in it, and when we drove the Impreza hatchback, that was it. Problem was, it was a manual (which is fine, but when you're a busy Mom, handing things back and getting things handed up to you from the back seat, it's nice to not have to worry about clutch). I must say--the Impreza manual was genuinely FUN to drive. But, how about an automatic? No problem, Steven said--the dealership is getting in an automatic. Next test drive, we drove the automatic Impreza. It truly was love.... But, we needed a hatchback, not a sedan. Again--No problem, said Steven. We can order one! But...it comes back to the budget. We're not rich people. We work hard for our money. Was a new car affordable? Steven looked at what we wanted, did some math, and came up with a solution. We COULD afford a new car AND stay within our budget! Decision made, we placed our order and picked up our new baby. Just want to say that everyone we dealt with at Vic Bailey was superb--there was no pushy salesmen, no introduction to skeevy Managers with limp-fish handshakes. Just straight-forward, look-you-in-the-eye answers with people who truly know their stuff and seem genuinely glad to see you. For me, there's no competition when it comes to buying cars--I'll buy every single car from here until the cows come home from Steven. He was truly amazing, from the way he treated my husband and me, to the way he treated our son (whose primary concern about a new car was Lego storage!). I feel like talking with Steven (and while we were signing papers, Brooke Walker) we were talking with someone we've known for much longer than just about a month (I told you he was patient!). Thank you! More

I found this dealer on cars.com while researching a Mazda CX9. Neely text may I help you so I text back about the price of the CX9 listed. She had me a reasonable price in the matter of minutes. When I Mazda CX9. Neely text may I help you so I text back about the price of the CX9 listed. She had me a reasonable price in the matter of minutes. When I decided this was the CX9 I wanted I place a Phone call to Neely she had everything from the paper work to a full tank of gas and a very clean car when I picked it up. More

Jeff Smith is customer-focused, responsive, knowledgeable, yet never pushy. He quickly responded to my very first e-mail inquiry and answered subsequent questions quickly and accurately (I con knowledgeable, yet never pushy. He quickly responded to my very first e-mail inquiry and answered subsequent questions quickly and accurately (I confirmed some info on the Internet and everything he told me was spot on). It was a tremendously enjoyable car buying experience with none of the hassle typically associated with auto dealerships. Jeff gave me a good price, fair trade-in and closed the deal for me with no aggravation. He made sure I understood everything I needed to know about my new car before I drove off the lot and I know he will be there if I have any problems or questions in the future. I highly recommend Jeff Smith to anyone interested in a Subaru. More

One of the best tag team duos! Service was friendly, got my payments to more than half of what I expected! They were super great! I can't wait to buy my next car from them! my payments to more than half of what I expected! They were super great! I can't wait to buy my next car from them! More

After months of online research I found the car that is perfect for me! Vic Bailey Imports made it possible because of their professionalism, courtesy and promptness. Within moments of my initial e-mail perfect for me! Vic Bailey Imports made it possible because of their professionalism, courtesy and promptness. Within moments of my initial e-mail inquiry I had a follow-up response. Neely Bailey is great to deal with. She arranged for my car to be delivered right to my door....5 hours away! I am so pleased with this dealership and would not hesitate to visit them again for my future vehicle needs. More

Neely was great. Very easy to work with and never any pressure to buy. Her use of email made the finding and purchase of my new Mazda 3 conveniently fit around my schedule. pressure to buy. Her use of email made the finding and purchase of my new Mazda 3 conveniently fit around my schedule. More

I was very pleased with Neely Bailey when she helped me buy my used car. She was very knowledgeable and personable and a pleasure to work with. She has even gone to great lengths to check with me to see buy my used car. She was very knowledgeable and personable and a pleasure to work with. She has even gone to great lengths to check with me to see how I have been enjoying my purchase. I would strongly recommend Neely to anyone looking to buy a car because she was fantastic. More

My wife dropped off her car to have front brake pads put on and the rotors turned. This service normally takes a couple of hours max if you have an appointment. An appointment was made and the car was dropp on and the rotors turned. This service normally takes a couple of hours max if you have an appointment. An appointment was made and the car was dropped off at the appointment time. SIX HOURS AND FIFTEEN MINUTES later the car was ready to be picked up. The service rep said that the parts truck did not arrive so they had to find brake pads at other dealerships. I was told the truck not arriving was beyond the dealerships control. What is in the dealerships control is making appointments when you do not have the parts in stock. We were given $20 off the service, but only after asking. The true value of this "discount" is $10 because the dealership already was offering $10 dollars off any service. The next day Kay called for a customer satisfaction survey. My wife stated that she was very unsatisfied with the customer service and the excessive service time. Kay informed her that it was not the dealerships fault that the parts were not in and that putting on brake pads takes a very long time. She continued to make excuses even though my wife told her she was lying. Kay then said that she was calling to make sure that the service was performed correctly and that this call was NOT in any way about customer service or satisfaction. I called the service manager, Tommy Hunt. I told him I had bought two vehicles from Vic Bailey and as a repeat customer we deserved better treatment. He came up with the same lies that Kay had told about the dealership not being at fault for not having parts in stock. He said he would pull my invoice and see what he could do to earn my business again. When he called back all he could do was a "free oil change on our next visit." If thats the best you can do for someone that has bought TWO CARS from you then you will never have my business again. There are much better dealerships out there. More

Jeff Smith, and the staff at Vic Bailey are phenomenal. I drove to SC from St. Louis to pick up my 2004 TSX. A few things needed to be done to the car before I took delivery. Jeff Smith and Jim Sackett (mana drove to SC from St. Louis to pick up my 2004 TSX. A few things needed to be done to the car before I took delivery. Jeff Smith and Jim Sackett (manager) were extremely friendly and attentive. I drove back to St. Louis without my newly purchased car, but the guys at Vic Bailey had it delivered to me within 48 hours. Now that is customer service. More

I was really disappointed with the communication on the part of the dealership. They hadn't dealt with the credit union auto buying program that they were a member of. I was told what to expect over the part of the dealership. They hadn't dealt with the credit union auto buying program that they were a member of. I was told what to expect over the phone to find out something totally different after I arrived at the dealership. I had drove 2 hours expecting one thing, even left the dealership expecting something different, was told something different, to hear weeks later but that's not what you got. When I tell a dealership that I have a loan in the amount of $5500.00 and I am paying the balance of the car with a personal check, and I tell you that I am not including my car as a trade then please don't write the sale up as if I am using my car as a trade. You should follow up with your customer if you are not clear on what she wants, but like any other dealership once they have your money in hand they do not care. I was told I would be issued a separate check for the sale of my car. So Why didn't you write the separate check or let me deduct it from the cash payment I made. Its simple you don't care about your customers. This day and age, customer service is the utmost importance, and communication is key. If you want to do return business, LISTEN to what your customer is telling you. I probably will never do return business with this dealer. The sad part is I like the car and was thinking very seriously about buying my son a mazda within the next month or so, but nah, I think I will look at the Toyota's. More