Mazda of South Charlotte

Great service I didn't get a car but Alejandronly Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this busin I didn't get a car but Alejandronly Arraiz was extremely nice...good sales representative...he was very nice and show me a lot skills about this business... More

They saved the day! Ryan Shaffer and Matt Koval from this dealership provided excellent customer service, above and beyond anything I've experienced before. I was dealin Ryan Shaffer and Matt Koval from this dealership provided excellent customer service, above and beyond anything I've experienced before. I was dealing with an accident with my prior Mazda lease and without a car for several weeks. Ryan proactively reached out to me to see what he and the dealership could do to help and scheduled an appointment for me to meet with Matt. In meeting with Matt, he was able to find me a car within my price range that I felt totally safe driving and I was in and out of the dealership in no time with my new lease. I would definitely recommend them to anyone looking for a new vehicle, or experiencing any issues with a current Mazda vehicle. They truly cared about my outcome and wanted to see me leave the dealership satisfied that I made the right choice. More

Car buying the way it should be. Kyle Vazquez at Mazda of South Charlotte was a great salesmen. He was patient and knowledgeable about the Mazda CX-5 that I was interested in purchasi Kyle Vazquez at Mazda of South Charlotte was a great salesmen. He was patient and knowledgeable about the Mazda CX-5 that I was interested in purchasing. Kyle did a great job explaining all the details of the deal and never making me feel like my indecision on colors of vehicle were a problem. In addition to the excellent service received by Kyle, Carlos (the Sales Manager) was excellent to work with. No matter the amount of questions or concerns, Carlos and Kyle were willing to take the time to address all my questions. The best part was Carlos and the Sales team went the distance on getting the deal done on the exact car that I wanted at the price I had to have! All around one of the BEST car buying experiences I've ever had easily beating any deal I found in Virginia at my local dealership. I would gladly refer Kyle, Carlos and Mazda of South Charlotte to anyone of my friends and family. Great experience and great people...Car buying the way it should be. More

Great Dealership & Gave Us a Great Price! My wife and I purchase a Mazda 3 s Touring from Mazda of South Charlotte. They are amazing! WOW is all I have to say about your sales team! They are g My wife and I purchase a Mazda 3 s Touring from Mazda of South Charlotte. They are amazing! WOW is all I have to say about your sales team! They are great! When we came in to purchase our car, Don Reese and Scott from Internet Sales just took such great care of us! They did not try pushy sales tactics or find reasons to say no....they just simply made the sale happen! We could not be happier with our purchase and as importantly, from whom we purchased. We will definitely be making future purchases with Mazda of South Charlotte. We also, later on, had to bring in the vehicle to their service department and they are as amazing as their sales team. Dana Snow has been taking care of our needs, setting us up in a loaner care, and is wonderful and so easy to work with. They truly have assembled a great team! We also had the opportunity to meet other members of the team there (Moe and other) and they are so welcoming and friendly. They make you feel so comfortable and you know you are getting the best deal out there. We tried with every Mazda dealership out there (as far away as Atlanta) and Mazda of South Charlotte was the lowest price and beat the competition by a large amount. All I have to say is Thank you! More

I got a car. wow My credit was not the best. But Mazda of South Charlotte got me into a car. thank to my sale person Peter. I will recommed all my freind to Mazda of My credit was not the best. But Mazda of South Charlotte got me into a car. thank to my sale person Peter. I will recommed all my freind to Mazda of south Charlotte. More

2016 Mazda 6 purchase I would like to start out and say how great Matt Koval was in my purchase of a new Mazda 6. Matt was a great sales rep and was the only one at the dea I would like to start out and say how great Matt Koval was in my purchase of a new Mazda 6. Matt was a great sales rep and was the only one at the dealership that seemed to be on my side even though he messed up the initial quote for the car. I know what you are thinking. He is a sales rep and won't get paid if he is not nice to me or sales me a car, but he really went the extra mile when the finance person found the error. So, the day before I had went to a few other dealerships and got quotes from them. I had a rough estimate of how much the car should be worth and was determined to get a better deal. When we were discussing about the price, I had mentioned to Matt that I wanted to do the special financing for .9% for 63 months but for some reason he misunderstood and applied the wrong rebates to the price of the vehicle and took off $1500 off the sale price, which made it a better price than the other dealerships. The only thing was, they didn't have the exact car I wanted. So they had to search for it, and provided me a loaner until my car was ready. I was feeling pretty good at this point. Unlike the other dealers, I didn't feel hassled and got a great price. They found the vehicle the next day and had it at the dealership that day. They were going to detail it and put on a free window tint before I picked up it up, so I had to wait another day. Here is when everything went south. While I was sitting in the middle lane about to turn into the dealership, this tow truck hit me. I should have known it was a sign. The damage was not that bad and no one was hurt and I wasn't feeling too bad because it was the loaner vehicle and not my new car. So I called Mazda of South Charlotte and few people from the dealership came out including Matt and made sure I was OK and took care of everything because I was right in front of the dealership. I still can't believe it. Thanks to everyone who came out and assisted. OK back to the sales story. I got to financing and the finance person informed me that those rebates should not have been applied if I wanted the special financing rate. After going back and forth with the finance person about price, we ended up with a good price again and he even applauded my negotiating skills. Little did I know he was applauding his own negotiating skills. He then prints out the financing papers for me to sign. I looked it over and noticed the sale price was MSRP. For some reason he thought the 4K I put down was to lower the initial sale price, but in fact, it was to lower how much I had to finance. Who pays MSRP!!?? So he went out and spoke to the sales manager and he came in. He tried to reason with me over the price and telling me how much he was losing and me telling him what the other dealerships were offering. He basically said there is no way the other dealers would offer me that and that was that. At this point I was livid. I was there with no way to get home and was calling the other dealerships to confirm pricing and if they could pick me up from the dealership. After a few minutes, Matt came and apologized for his mistake and stated he did not really know about the financing and how it would affect the price by not allowing the rebates. Although he had messed up, he was more than willing to try and make up for it unlike the sales manager and finance person. I am not sure if this really happened, but he said he spoke with the owner and got me a better deal than what the other dealers were offering. It was not as good as the initial deal, but way better than MSRP. In the end, I got a good deal from Mazda of South Charlotte and love my new Mazda 6. So if you are in need of a vehicle, go see Matt at Mazda of South Charlotte. I am sure he won't make the same mistakes with the rebates again after all I went through and he will go the extra mile to make sure you are happy with your purchase. More

Great first time experience with Mazda and this dealership! We just purchased our first Mazda (CX5) at Mazda of South Charlotte. We had a great experience. Our salesman was RJ Black and the Finance Director we We just purchased our first Mazda (CX5) at Mazda of South Charlotte. We had a great experience. Our salesman was RJ Black and the Finance Director we dealt with was Chris Motrynczuk. They were both friendly, professional, knowledgeable and easy to work with. There was no high pressure and they were anxious to answer any question we had about anything. We would recommend these guys to anyone. We love the car and look forward to having it serviced at the dealership in years to come. More

An interesting Experiance to say the least I went to the dealership after visiting two other area Mazda dealers and to my chagrin the dealership had moved to their now new location. I found out I went to the dealership after visiting two other area Mazda dealers and to my chagrin the dealership had moved to their now new location. I found out that this was their second day at the new location. Organized chaos was the theme of the day. Not the less they had the car I was seeking a Mazda6 Grand Touring. The price was right and after spending way too much time waiting on systems and people to get their act together we got it done. Danny the sales representative was the consummate professional and he did an excellent job of explaining the vehicle and allowed for a very informative test drive. I am giving them 4 stars only due to in my opinion they were not fully prepared to be open. I found out that they indeed were closed for the next four days in order to get their act together. I will give them a zoom and hold off on the other zoom until I visit them again. More

Traded my xc9 for a brand new Mazda 6 I traded my Mazda CX-9 for a brand new 2016 Mazda 6. I got a great deal on it! My salesman Moe and Danny did a great job!! I would send my friends and I traded my Mazda CX-9 for a brand new 2016 Mazda 6. I got a great deal on it! My salesman Moe and Danny did a great job!! I would send my friends and family to Mazda of south Charlotte!!! The new location and store look great go check it out!!! More

Super service Dana contacted me right back after leaving a message for a service need. The ability to get my car in and out in less than 35 minutes was exceptional Dana contacted me right back after leaving a message for a service need. The ability to get my car in and out in less than 35 minutes was exceptional and truly superior to other dealerships I have had previously. Thanks so much for your flexibility and quality of care. More