Mazda of South Charlotte

Irresponsible sales staff. Waste of my time! Terrible sales staff. Totally irresponsible. I asked if the car has a backup camera and she emailed back to say yes. I drove 30 minutes to take a look Terrible sales staff. Totally irresponsible. I asked if the car has a backup camera and she emailed back to say yes. I drove 30 minutes to take a look. No camera. If you are not certain, please say you don't know. What a waste of my time. Completely incompetent! More

Sleazy typical with a twist of incompetence A very disappointing experience, wasted over 4 days of my time, with no regard. Poor communication very disorganized. Went in on a Friday evening with A very disappointing experience, wasted over 4 days of my time, with no regard. Poor communication very disorganized. Went in on a Friday evening with my family. Was looking at a 2016 used car they had, after an insulting first offer and a little of the usual sleazy car dealer back and forth we settled on a price with my trade, by that time it was closing time and they said they couldn't prep the vehicle or get the financing done I said no worries I'll give them information and do the credit application sign the papers and when they get it done. I would return, they said to take the vehicle and come back on Saturday to finish the docs, I live 2 hours away! I came the next day they were having problems getting this financed in my business name and after an half an hour I said would leave the vehicle and let them figure it out. They insisted I take the vehicle again. According to them equifax as frozen my credit file. On Monday I speak to equifax and they say there is no freeze and that they are entering information incorrectly. On Tuesday I reached out only to get a call to bring the car back. BOBBY ARSHAD, ROBERT AND COMPANY ARE horrible. More

These guys will bug you to death! I made the mistake of purchasing several cars from this dealership. Now, I keep getting calls from them to trade in my vehicle on a new vehicle. I'v I made the mistake of purchasing several cars from this dealership. Now, I keep getting calls from them to trade in my vehicle on a new vehicle. I've received over 8 such calls and have repeatedly requested that they take me off their call list. Even though they promise, they still keep making calls during work, in late afternoon, and early evening. More

Best car buying experience I have ever had! Must say buying a car can be one of the most stressful things now days, but the people Mazda of South Charlotte make it easy. This is the first t Must say buying a car can be one of the most stressful things now days, but the people Mazda of South Charlotte make it easy. This is the first time I have walked into a car dealer explained everything I wanted from, price of vehicle, trade in cost, cash back, and even a loaner for a month and not one time did they say can't do it. We didn't have to negotiate one thing that we needed. We purchased the Mazda CX-9 and couldn't be happier! The team at Mazda of Charlotte really go above and beyond, and do whatever it takes to me you happy! Thanks guys for getting us into the car we wanted!!! More

Great Service Bad Financing I would not recommend Mazda of South Charlotte. I have to pay for a mistake that they made on the sales contract that was signed. I would not recommend Mazda of South Charlotte. I have to pay for a mistake that they made on the sales contract that was signed. More

Brand New Facility and Great Customer Service Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a c Walking in the dealership I had no idea I was going to be leaving with a brand new vehicle . I would recommend this location to anyone looking for a car . The sales team were amazing they made the car buying experience easy. More

Seemingly Good Deals, Poor Customer Service They suckered me in with a seemingly good deal, only to give me poor customer service and never getting back in touch with me when I needed it. I p They suckered me in with a seemingly good deal, only to give me poor customer service and never getting back in touch with me when I needed it. I purchased a new vehicle from them beginning of August. About a week or so later I get a call stating I need to come back to sign papers again because my payment had decreased. Luckily I was in the area the next day so I went by. They offered to top off the gas and give a car wash. Mind you I still had a temp tag on at this point. By the time I got home, I realized that the tag had been torn off in their car wash. I called back to inform them and they said they'd "Look for it." A piece of paper vs. high pressured water = non existent. The next day I get ANOTHER call saying I need to come back to get papers signed AGAIN. I was not going to waste MY time for THEIR mistake. I wanted someone to come to ME. This never happened. So I reluctantly went back down there on a Saturday. While I was there I asked for another temp tag which was almost like pulling teeth to get. Here it is a month later, my first statement was cut Aug 31 due Sept 7, and I didn't even receive the statement until Saturday the 3rd. This is on top of the fact that my financing apparently was affected by the whole paperwork fiasco and my payment for my trade-in was taken out. That was money to be used for the NEW car, not the old one. I proceeded to call multiple times to speak with someone regarding this, without any response. I FINALLY, got a hold of someone last night and they said they would "Check with the Finance director and call me back." I'm still waiting. Not holding my breath. Needless to say, I will be making yet another trip there to try to rectify this. It's not my fault that MAZDA is incompetent. I shouldn't have to make a payment on a car I no longer own or be expected to make two car payments in one month because of it. More

Excellent experience at this dealership. Everyone we talked with was welcoming, friendly, and very easy to talk to. Specifally, a great experience with Bobby Arshad, Matt Koval, Scott Bonack, Everyone we talked with was welcoming, friendly, and very easy to talk to. Specifally, a great experience with Bobby Arshad, Matt Koval, Scott Bonack, RJ Black, and at reception, Tomica Jones. The best staff and the best sale experience ever for me. More

Exelente atención Estuve hace poco me atendieron miy bien no pude comprar por problemas personales a ultimo momento exelente atención por parte de Alejandro Arraiz espe Estuve hace poco me atendieron miy bien no pude comprar por problemas personales a ultimo momento exelente atención por parte de Alejandro Arraiz espero regresar a concretar mi compra gracias Alejandro Arraiz por tu atencion More

Thanks!!!!!! I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot tha I just wanted to compliment Alejandro that did a terrific job helping us find a vehicle for my daughter she just wouldn't like anything in the lot thank you guys.. More