Mazda of South Charlotte

Great experience working with R.J. and Malcolm at Mazda South Charlotte. Lots of special touches and attention to detail. Really appreciated the home delivery. South Charlotte. Lots of special touches and attention to detail. Really appreciated the home delivery. More

Very happy with our experience! Tryone Greene and the team at South Charlotte Mazda were a pleasure to work with! They gave us a fair deal, were extremely polite and we appreciated t Tryone Greene and the team at South Charlotte Mazda were a pleasure to work with! They gave us a fair deal, were extremely polite and we appreciated their attention to detail. Thank you for helping us with our recent car purchase!! Also, the dealership is clean and beautiful! More

Ms. Sarah Shepard -Sales From the moment Michelle introduced me to Sarah, I felt comfortable...Sarah was very hospitable, congenial, patient and most importantly professional. From the moment Michelle introduced me to Sarah, I felt comfortable...Sarah was very hospitable, congenial, patient and most importantly professional. She assured me that I was leaving with a car on Tuesday, September 10, 2019...and I did!!! After driving my 2019 CX-3 for three days, I'm certain my first 2001 Mazda Tribute needed a rest! LOVE IT!!! Very pleased that Sarah was my salesperson and I'd highly recommend her to anyone interested in buying or leasing a Mazda...she's the BEST!!! Thank you, Sarah, again and the Mazda team, Michelle, Mr. Arsah, Malik for making me a Happy Mazda Owner!!! More

Great sales experience Just bought a new Mazda 3. What’s great car! Had a super experience with salesman Moe Bedwan. Very professional and knowledgeable. Everything was hand Just bought a new Mazda 3. What’s great car! Had a super experience with salesman Moe Bedwan. Very professional and knowledgeable. Everything was handled in a prompt manner just a great experience. Thanks Moe for all your help. More

Horrible Finance Dept. I purchased GAP insurance on a vehicle, and shortly realized that after my trade-in and down payment that the GAP insurance wouldn’t do me any good. I purchased GAP insurance on a vehicle, and shortly realized that after my trade-in and down payment that the GAP insurance wouldn’t do me any good. I reached out to Mazda of South Charlotte and submitted my GAP cancellation form on 6/28. They finally issued a check to Chase Bank on 8/12. The first check never made it to Chase. Their finance department sent a $700 check via the USPS stand mail without a tracking. It’s now going on 3 weeks later, and Chase has yet to receive the check. After continued inquiries about the check, Mazda finally offered to stop payment on the first check and issue another. This time they offered a tracking number at my request, which felt like pulling teeth. Of course, they decide to send it UPS ground. This entire time, I’m paying interest on a service that was cancelled 2 months ago. Mazda NEVER once offered to pay the interest or in any form, attempt to make it right. The smallest gesture would have been appreciated. Instead, they continued to show no care or regard for the customer, their time, or their money. They treat you like an imbecile and ignore your questions over and over. Avoid this finance department. It was not pleasant working with Jacky Ochoa or Leah Fetterman. More

Our great salesman Moe Bedwan My husband and I went to Mazda on Saturday to trade in a CX-9 our sales person Moe Bedwan took great care of us My husband and I went to Mazda on Saturday to trade in a CX-9 our sales person Moe Bedwan took great care of us More

My first Mazda After years of contemplation, I recently purchased a used Mazda Miata. I had been searching for just the right car for quite some time when I found a After years of contemplation, I recently purchased a used Mazda Miata. I had been searching for just the right car for quite some time when I found a Miata that met my expectations. Their salesman, Joenel Rodriguez, was engaging, knowledgeable, courteous, accommodating and patient as we navigated through the purchasing process. A few days after my initial "look-see" and test drive, I signed on the dotted line. Joenel followed up with me after the purchase to ensure that I was satisfied with our transaction. I have enjoyed driving my Miata for about three weeks and would not hesitate to purchase another vehicle from Joenel and the team at Mazda of South Charlotte. More

Buyer beware! I recently purchased a CPO 2016 CX-5 from South Charlotte Mazda in Pineville NC and all went well initially. I especially liked the finance guys, the I recently purchased a CPO 2016 CX-5 from South Charlotte Mazda in Pineville NC and all went well initially. I especially liked the finance guys, they made everything easy. It's the top of the line Grand Touring model so it has navigation standard except my salesman didn’t know that. As it turns out he knows hardly anything about what he’s selling. Since navigation wasn’t working when I test drove it he told me all I had to do was purchase an SD card and it would start working. Well I did that and was surprised to find that it already had a card inserted but navigation didn’t work with either card. I contacted my salesman and after about 10 emails of him giving me the run around while often contradicting himself I visited my local Mazda dealer, Gerald Jones in Augusta GA. The people at Gerald Jones Mazda couldn’t have been nicer or more professional. They quickly diagnosed the problem as being the card reader not the card. It seems the previous owner spilled something into it which South Charlotte Mazda failed to notice in their CPO 160 point inspection. To make a long story short since my CX-5 was a CPO South Charlotte Mazda should have fixed it before selling it. To compound matters my lazy, rude salesman at South Charlotte Mazda couldn't care less about me once I left the dealership. Obviously South Charlotte Mazda doesn’t care about their customers once they get their money while Gerald Jones Mazda values all customers, even those who purchased elsewhere. More

Terrible Service It's currently 3am and I cannot sleep. This location has been my now worse experience EVER!!! I dropped my car off at this location Thursday night jus It's currently 3am and I cannot sleep. This location has been my now worse experience EVER!!! I dropped my car off at this location Thursday night just to discover my car abandoned on Friday afternoon. Drove 21 miles to Mazda of South Charlotte to find my car sitting outside in the parking lot unattended. I arrived a little before 6pm the closing time and the doors were already locked! Are you kidding me? MY CAR WAS LEFT UNLOCKED AND RUNNING UPON MY ARRIVAL WITHOUT A SINGLE SERVICE ADVISOR IN SITE!!!! OMG!! NO ONE CALLED ME TO TELL ME MY CAR WAS READY FOR PICK UP! I JUST DECIDED TO RIDE HERE TO WAIT ON MY CAR AND THIS IS MY RESULTS! MY CAR WAS LOW ON GAS FOR WHATEVER REASON AND HAS BEEN RUNNING FOR WHO KNOWS HOW LONG!!! I am glad I left home when I did . This has me pissed!!! I called customer service and explained the situation while I was there and that Rep could NOT believe what has happened. My car is NOT fixed as I requested and is currently sounding like a truck??!?! That is not how I took it in. Now there are more problems! I moved my car into a parking space and I'm hearing loud noises from my car that were NOT there before..I left the car and took my keys. this is a PROBLEM and UNACCEPTABLE!! I need answers More

Informative and Painless I had been researching new vehicles and Mazda has always been on my list of dealerships to check out. I saw a deal online for a Mazda and went to the I had been researching new vehicles and Mazda has always been on my list of dealerships to check out. I saw a deal online for a Mazda and went to the South Charlotte location and found Ron. He was able to narrow down models to look at and took the time to find out what was and wasn't important to me with a new vehicle. He knew the Mazda product well and was able to answer all my questions. More