Mazda of Roswell - Service Center

Jonathon was GREAT! He kept me updated as to the status of my car and made sure there were no "surprises" when I picked it up. Because of him, I will return to this dealership for work in the future. THA of my car and made sure there were no "surprises" when I picked it up. Because of him, I will return to this dealership for work in the future. THANK YOU Jonathon! More

Mazda of Roswell was very up-front about costs, time to fix the car, what the actual issues were with the car, and how I can keep the car running better for longer. I trusted Jonathan right away and he did fix the car, what the actual issues were with the car, and how I can keep the car running better for longer. I trusted Jonathan right away and he didn't let me down. I actually had my car towed from Macon (5 Star Mazda) to Mazda of Roswell just so I could get a solid answer from Jonathan about what was wrong with the car. It was well worth it! More

Very Very Rude! Taken my car there since we've owned it. Very Very Rude! Taken my car there since we've owned it. (3 years). On a VERY Large bill, I asked for a "good/repeat customer" discount. They pract Very Very Rude! Taken my car there since we've owned it. (3 years). On a VERY Large bill, I asked for a "good/repeat customer" discount. They practically laughed at me for asking! Would not even consider it. There is no excuse for this. No interest in good customer relationship. I certainly wasn't asking for much. WILL NEVER TAKE MY CAR BACK! More

We have bought 3 cars (one for each member of the family) from Mazda of Roswell and each experience has been extremely positive to the point that we have let friends know the rewards of working with this par from Mazda of Roswell and each experience has been extremely positive to the point that we have let friends know the rewards of working with this particular dealership and staff. The service departmentis excellent. We love the schedule of maintenance provided because it lets you know when the maintenance is required and the cost involved. Today I had my MazdaSpeed Miata serviced for a cam timing belt...they promised the car by late afternoon but had it ready by 3 o'clock. Runs like a Swiss watch. Hats off to Corey McAtee as he is a great mechanic and very knowledgable. Jonathan Handman/Service Rep was extremly thorough and very customer service oriented. More

Came in for a issue with a scheduled appointment time. I asked the service dept how long it would take and the response was "about an hour". 2 hours later and about 8 customers come and go that got their ca asked the service dept how long it would take and the response was "about an hour". 2 hours later and about 8 customers come and go that got their car fixed, I asked what was the holdup. The response was they were reprogramming my air conditioner on my cx9 per the recall from Mazda. I then asked why was this being done when I didn't come in for that, it was a seperate issue. His response was they were goIng to do it at the same time. I then asked how much longer to fix my issue and he responed that they just now started working on it. I am absolutely disgusted as to the customer service communication on times and service items to be performed. The lack of adhering to what the customer wanted and total disregard for my time will ensure that I never vist this dealership again for service or purchase. I intitally purchased my new cx9 from Rick Case Mazda and the buying experiance was like night and day to Roswell of Mazdas service dept. More

my husband went in to get a lug nut repaired and came home with a $33,000 loan for a barely used Miata. 1st thing next morning we tried to stop the sale or just lose the trade in and have the dealer buy home with a $33,000 loan for a barely used Miata. 1st thing next morning we tried to stop the sale or just lose the trade in and have the dealer buy the vehicle back at their price. The owner refused to stop the bank paperwork. The bank WILL NOT talk to the customer-only dealer. The sales manager told us they would not buy the car back at any price, insulted us both and told us to take the car to CARMAX. I began to Picket as the owner REFUSED to answer our phone calls. He called the police instead who did not approach me as it is legal to picket. We did this to get out of the loan but between the trade in and sale we lost over $10,000.I am picketing this company intermittently so other consumers know they have NO legal protection buyer remorse in GA. with used cars. Come join me. BUY FROM CARMAX they offer 5 days no questions More

After being shafted by Jim Ellis I went here and it was great. Free wireless internet and coffee. The techs are more than happy to take you into the bay and explain what they are doing to your car and why. great. Free wireless internet and coffee. The techs are more than happy to take you into the bay and explain what they are doing to your car and why. They even called me to remind me that I had a thread-bare tire that needed replacing. They fix things on the first try and do a good job. More