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947 Reviews of Mazda of Roswell - Service Center
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March 03, 2016
Service has been the best since Day 1 Service dept is awesome since I got my '11 CX-9. My latest appt, I had a major warranty repair, and Rick gave me a CX-5 as a loaner which was great. Service dept is awesome since I got my '11 CX-9. My latest appt, I had a major warranty repair, and Rick gave me a CX-5 as a loaner which was great. Brandon has always been great, so nice, polite and takes care of you. In the past before I bought my Mazda, I've hated taking my car to the dealership for maintenance, but not here! My wife even bought a CX-5 a couple years ago. We love our Mazdas :) More
by NickS
February 23, 2016
Speedy service Battery in the key fob died, so couldn't start the car. Called and Patricia was very helpful and walked us through the process. Brought the car in o Battery in the key fob died, so couldn't start the car. Called and Patricia was very helpful and walked us through the process. Brought the car in on a busy Saturday due to a recall notice and emissions testing. Also needed an oil change. The car was finished much quicker than expected! Then on Monday, got a call that I would be getting a refund because the bill wasn't correct. That was a pleasant surprise! More
by Whitney
January 21, 2016
Service Department The service department provides excellent service to their customers. I drive from Peachtree City to Roswell for service because of the level of serv The service department provides excellent service to their customers. I drive from Peachtree City to Roswell for service because of the level of service I receive. Keep up the good work. More
by ptc
Employees Worked With
Brandon Young
January 07, 2016
Best Service! I had great service when I dropped my car off for maint. . Very kind and helpful people and I feel like they truly tried to save me money. I had great service when I dropped my car off for maint. . Very kind and helpful people and I feel like they truly tried to save me money. More
by Tgrodi1234
Employees Worked With
January 02, 2016
Data collected, problem diagnosed, fixed while I waited. Nic My 2011 Miata needed a jumpstart from the auto club the other day. Hadn't driven it for a week but that alone isn't enough to cause this type of behav My 2011 Miata needed a jumpstart from the auto club the other day. Hadn't driven it for a week but that alone isn't enough to cause this type of behaviour. It's the original battery so might be due for replacement OR do I have a more serious an electrical problem? Checked the battery connections, they were clean & tight. Put the battery on the charger overnight, then drove in to the Service Department cold, no appointment, just to discuss what my next steps should be. Patricia at the service desk asked James the technician to look under the hood for anything that might leap out as a cause. He had time to run a 10-minute test which said that the battery passed BUT needed a charge. We discussed the meaning of the results - if I charged it overnight and it was OK now but needed a charge, that wasn't a sign of a battery that wouldn't leave me stranded again soon. So back to the bay for a more rigorous test, one that involved discharging the battery to some extent to see how it behaved under stress. AHA! This time the results showed a batteryteetering right on the edge of needing replacement so the choice was clear. Battery replaced, customer satisfied! Look, the experienced car owners among you will just cluck to yourselves that a 4.5 year old battery is near the end of its service life & everyone could have saved time by just swapping in a new one right away. You are right. The point I am trying to make here is that James took the time to gather some data and let the data drive the decision on how to correct an apparently simple problem. He shared the printed output of the tests with me, I actually took it home & put it in my car-repair folder (yeah, I keep one of those - if you drive your cars as long as I do, they come in handy). I wish everyone could be as delighted with Mazda (and Mazda of Roswell) as I am. More
by Wrathbone
Employees Worked With
Other Employees :
Patricia (Service Desk), James (repair tech), Patrica Cunningham, James Selvaggio
December 31, 2015
Service on 2004 Rx8 Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential d Service manager provided a professional but realistic estimate of potential costs associated with repairing coolant level sensor, based on potential damage to brittle radiator nozzle. Thanks to very careful and proficient technician work (Tyler I believe), job was completed without need to replace radiator- a significant cost savings. More
by Craw1425
November 16, 2015
Excellent service and follow through! My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and the My Mazda CX5 had a transmission problem near this dealership and I had the car towed there. The transmission needed to be ordered and replaced and they did a great job, and tracked down a fuel injector issue that was seen in another car. Brandon Young and James in Service did a wonderful job, working through the possible issues that might have caused the transmission failure, and provided absolutely outstanding customer service. This will definitely be my place for future purchases. More
by JoanS
Employees Worked With
Brandon Young, James Selvaggio
August 13, 2015
Service Department fixed a difficult problem to troubleshoot My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple My 2014 Mazda 3GT Hatchback had a clunk sound at slow speeds over curb transitions or speed bumps. It took 2 attempts including reference to a couple Technical Service Bulletins, On both occasions the service writers James, Brandon and Service Dept. Mgr Kirk were pleasant professional and unwilling to give up on the effort to resolve the issue. Noises of that nature can be very difficult to identify and correct. Shop Foreman Corey was determined as well and personally got involved in the troubleshooting. I wanted to commend the entire department and those involved that are unnamed for getting us on the road happy to drive the 3 again. Barry D. More
by ualift
Employees Worked With
James and Mgr Kirk, Corey McAtee, Brandon Young, James Selvaggio
June 29, 2015
The service dept. placed us in danger of being in a wreck Regarding the service department at Mazda of Roswell, located at 11185 Alpharetta Highway, Roswell, GA 30076. After my wife went sliding through a Regarding the service department at Mazda of Roswell, located at 11185 Alpharetta Highway, Roswell, GA 30076. After my wife went sliding through an intersection due to a brake failure, we had to have our 2012 Mazda CX-9 towed to the dealership. Brandon Young informed us that this was due to a brake booster failure, a problem from the manufacturer that luckily, as of late Jun 2015, has not killed anyone. Brandon was nice enough and the repairs were completed within a reasonable time. We picked up our vehicle early Friday, but by late afternoon Friday, we began to notice some problems. Firstly, a light on the dashboard informed me that the traction control system (TCS) was turned off, and pressing the button would not reset it. Then, we found that the cruise control would not work, the auto power windows did not work, and lastly, to my horror, the brake lights were not working. I could have been pulled over and ticketed, or even worse been on the receiving end of a rear-end-collision. The level of incompetence at this dealership is unacceptable, this was not the first time we had to return to this service department because they had "forgotten" something. Another manufacturer failure in the AWD transfer case required replacement last year, and we had to return to the dealership after that repair as well because they had forgotten something. This vehicle currently only has ~54,000 miles on it, and was "supposedly" certified pre-owned when we bought it from this dealership one year ago. I will not return to Roswell Mazda, nor will I purchase a Mazda again once this vehicle is gone. More
by anACTUALcustomer
Employees Worked With
Brandon Young
February 03, 2015
Friendly, Professional, Courteous Service Staff! I went out of my way to send this message to management about my experience because I was so impressed with the customer service that day. "I just wan I went out of my way to send this message to management about my experience because I was so impressed with the customer service that day. "I just wanted to take a minute and let management know about my experience at Roswell Mazda today Jan 28, 2015 at around 1020am. My wife purchased an almost new Mazda from a local dealer while I was away doing some work overseas for the military. I wanted to find out what we needed to do regarding the warranty and routine maintenance. I decided to come by Roswell Mazda since it was near where she teaches. I was greeted immediately by a nice young man who asked how he could help. I explained the situation and he talk me through the process and gave me a nice printed packet of the maintenance schedule and prices. The other gentleman also inquired as to what information I was seeking and gave me even more explanation. I got everything I needed and all my questions answered in a prompt, friendly, and professional manner. Sadly I did not get these two employees names but it seemed they were only two on duty in the service area at the time. Roswell Mazda is near where my wife teaches but a bit far from where we live in Lawrenceville.. However based on the experience I had with your two employees in the Service Center I would gladly make the drive for service at your dealership. We looked forward to having our vehicles maintained there and also for future purchases of Mazda vehicles. Thanks!" More
by dawgs
