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943 Reviews of Mazda of Roswell - Service Center
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July 13, 2018
A simple oil change ...didn't begin well. I changed my appointment over the phone & well I rolled up they couldn't find it. No problem, they graciously changed my oil any ...didn't begin well. I changed my appointment over the phone & well I rolled up they couldn't find it. No problem, they graciously changed my oil anyway. No big deal, except: 1) the service advisor who couldn't find my appointment came back to me later to say the problem had been found (software issue) and a ticket would be opened to get it fixed. That demonstrates a real dedication to problem-solving, which is what you need when you bring your car in for service. What's more, this reassured me that they sweat the details when it comes to customer engagement - they didn't want me to walk out the door with the impression that they were not in control of and concerned with the entire customer experience. Yeah, they _so_ get me. 2) I've had a recurring & intermittent problem that is annoying but not incapacitating. We've worked hard to solve it but no luck. The service advisor asked me if the problem had recurred since my last visit and even though I am tired of chasing a minor annoyance, I had to be truthful and answer yes. That prompted the service manager to come over & introduce himself, then arrange to schedule a return visit to go after the annoyance one more time - with a loaner while they look at it. Why? Because they hold to the belief that technical problems have technical solutions & won't give up! Stuff like this maintains my respect for Mazda & Mazda of Roswell at the near-stratospheric level. 3) I actually found myself smiling as I left...even though it was a simple oil change. Here's to every time things have gone perfectly (and therefore forgettably) on a service visit...and I'm satisfied that when things don't go smoothly (and therefore forgettably), this team is doing their utmost to keep me satisfied. More
by DonRoberto
Verified CustomerEmployees Worked With
Other Employees :
John Carney, Aliyah Taylor, Charlie Maldonado
July 12, 2018
Tire replacement alignment My experience was positive . My appointment was on time. My service agent was pleasant and informative at check in and out. Work was timely and explai My experience was positive . My appointment was on time. My service agent was pleasant and informative at check in and out. Work was timely and explained. More
by mhaley5870
Employees Worked With
Wish I remember his name!0
July 12, 2018
Passenger side power mirror replacement. After a small issue with the incorrect handing of a power mirror for the passenger side: Nic called the next day and said the corrected hand had arriv After a small issue with the incorrect handing of a power mirror for the passenger side: Nic called the next day and said the corrected hand had arrived. Nick and the service staff started working on the CX-5 as soon as I arrived. I was informed of the progress as the replacement mirror was installed. More
by JEN1033
Employees Worked With
July 11, 2018
Remote start installation Had remote start installed in my 2018 CX9 and i told John about the issue that I was having with playing music on my phone using usb port, sometimes t Had remote start installed in my 2018 CX9 and i told John about the issue that I was having with playing music on my phone using usb port, sometimes the music does not play. John did not run any diagnostics because the system started working fine but the problem still came back and I think It would’ve been better if they had atleast run a diagnosis on it since it’s a brand new car and issues like this is not acceptable. More
by ROHANDALWADI
Employees Worked With
John Carney
July 10, 2018
Great service I had a very excellent experience, the service was knowable and super helpful. They took great care of the issue and I will definitely go back there f I had a very excellent experience, the service was knowable and super helpful. They took great care of the issue and I will definitely go back there for service. More
by CHRISTOCHOI
Employees Worked With
Conner
July 07, 2018
Claims repairs needed The service center always claims that repairs are needed. They did not show me the damaged parts that needed to be repaired. This resulted in my dou The service center always claims that repairs are needed. They did not show me the damaged parts that needed to be repaired. This resulted in my doubting whether the repairs were all necessary. More
by 4HOWARD4
Employees Worked With
John Carney
July 05, 2018
Awesome Service The dealership is very professional and my service advisor Connor was great. Everything seems to be working fine and I'm happy with the dealer thus f The dealership is very professional and my service advisor Connor was great. Everything seems to be working fine and I'm happy with the dealer thus far. More
by RUTH.MANDEL
Employees Worked With
Connor
July 05, 2018
Satisfied Customer They said they would do the repair, they did the repair at no charge. How can you not rate an "Excellent"? My favorite car dealership . A minor fix They said they would do the repair, they did the repair at no charge. How can you not rate an "Excellent"? My favorite car dealership . A minor fix, but still great service. More
by MXPICK
Employees Worked With
John Carney
July 04, 2018
The Service Here Is Always EXCELLENT !!!!! When I first came Roswell Mazda to purchase a car, I received impeccable service from start to finish. Basil in Financing was very informative, gave When I first came Roswell Mazda to purchase a car, I received impeccable service from start to finish. Basil in Financing was very informative, gave me the best deal possible, and put me in a fully loaded beautiful late model vehicle, as well was always being accessible. I had to purchase another car quickly thereafter, because the first car was involved in an accident and was deemed a total loss. At that point, I had the extreme pleasure of working with Louis Safdie. He stepped in where Basil left off, moved my deal quickly and thoroughly through financing, and closed the deal with my lender within three (3) days. For this I was very grateful. Mr. Safdie was very modest about his assistance, when in actuality he pushed this deal through within the time limit I had the rental car through the insurance before I had to begin to pay out of pocket. The next person of management I had the pleasure of dealing with Aaron. I was promised particular items (additional key and navigational chip) from Basil, and Aaron really came through with getting those matters dealt with swiftly, and at no cost to me. I cannot speak highly enough about Nicholas. He went above and beyond when I had to bring my vehicle back for the installation of the chip, I received a loaner car (without charge). I also want to point out that my car was returned to me FULLY DETAILED. I was very, very, unexpected and I again never received this type of service. My car has been serviced a few additional times and Nicholas has always dealt with me personally with all the scheduling, contacting the warranty company, and all other issues in regards to my vehicle. He is super personable and always meets you with a smile. I regret that it took me so long to write this letter of appreciation and would like to state that anyone who is looking to purchase a vehicle needs to know that this staff works together seamlessly in the most professional, courteous, and cordial manner. I have never, ever, had this type of positive car buying experience in all of my years of purchasing cars. Thank you all again for your efficient and professional service. I will purchase ALL future vehicles, as well as referring friend and family to Roswell Mazda. More
by CHERA.HARPER
Employees Worked With
July 04, 2018
Power window repair Power window on passenger side quit working. Roswell Mazda got me in quickly and replaced the motor at no charge as it was still under warranty. And t Power window on passenger side quit working. Roswell Mazda got me in quickly and replaced the motor at no charge as it was still under warranty. And they washed my car. More
by adamochloe
Employees Worked With
