Mazda of Roswell - Service Center

John Carney the service manager provided an excellent customer service. Taking cared of an issue with our car and made me feel confident in the service they provide. Nicholas and Shayne were very good as customer service. Taking cared of an issue with our car and made me feel confident in the service they provide. Nicholas and Shayne were very good as well. More

We are so pleased with Elysia and Mazda of Roswell. Shortly after buying our new car from them, which was a good experience, my husband backed into something, and put a small ding in our back left cor Shortly after buying our new car from them, which was a good experience, my husband backed into something, and put a small ding in our back left corner. I knew the dealership had a person to do touch ups on cars they brought into sell so I called Elysia; explained what happened; asked if she could help. To my amazement, they could! Their touch up person did a fantastic job, looks brand new, for a reasonable price. I cannot thank Elysia Razek, our sales agent, Keith Thomas, sales manager, and John Carney, service manager, enough for all working together to make this happen! My husband was devastated and is now ecstatic with the results! . More

Customer service is amazing. This dealership still operates like a small family business. Would definitely recommend to friends and family. To make a long story short Mr. Linwood This dealership still operates like a small family business. Would definitely recommend to friends and family. To make a long story short Mr. Linwood met with myself and my wife and we were able to come to an agreement on my vehicle. I was truly impressed how Mr. Linwood handled the situation at hand. It was ended by a handshake which I find very meaningful and respectful in this day and time. Thanks Mazda of Roswell. More

Phil has been awesome communicating with me through a very stressful situation. He truly seems like the only employee who cares. very stressful situation. He truly seems like the only employee who cares. More

I took my Mazda to another dealership to diagnose a check engine light. The service advisor told me a computer module was failing and it would cost 2,500.00 to repair. I decided to take the car to Maz check engine light. The service advisor told me a computer module was failing and it would cost 2,500.00 to repair. I decided to take the car to Mazda of Roswell for a second opinion. John O'Brien had the car checked out and said the module was indeed failing but the repair would be covered under warranty saving me several thousand dollars. More

Very dishonest guy, look at your receipt closely he will sneak in some extra charges sneak in some extra charges More

Bahar was fantastic! I bought a vehicle from apparently their sister store (Affordable Autos of Roswell) and immediately had a problem. Erik there was extremely rude and I bought a vehicle from apparently their sister store (Affordable Autos of Roswell) and immediately had a problem. Erik there was extremely rude and not willing to help me at all. Bahar came in and was more than willing to help with the situation even though she didn’t need to. She could give Erik some customer service lessons. Big thank you to you, Bahar! More

I drive a half hour out of my way to avoid multiple bad experiences from another Mazda dealership in Marietta in order to go to Mazda of Roswell -- TRUST ME on the bad experience issue -- I know its always experiences from another Mazda dealership in Marietta in order to go to Mazda of Roswell -- TRUST ME on the bad experience issue -- I know its always "complicated." A really good experience at Mazda of Roswell with people who I believe I can trust. The only thing I would criticize is something that's been mentioned elsewhere and that's the relative unavailability of service appointments...sometimes for weeks at a time the calendar is booked, so you might not be able to take your car in for 3 weeks at tahe time that you try to create your booking. That's not practical...and it could steer me away from the Mazda brand if dealer service just isn't normally available without a 3-4 week leadtime. Something -- not sure what -- needs to be done about that. More

While I have enjoyed driving my 2021 CX-5 and my interaction with Paula Thompson at Mazda of Roswell, the service department and their ability to provide "timely" customer service on the most basic interaction with Paula Thompson at Mazda of Roswell, the service department and their ability to provide "timely" customer service on the most basic level has proven IMPOSSIBLE. An Oil Change--we can schedule you for 3-weeks!?!?! 3-Weeks! Me: My car is burning oil at 10-months old. Mazda: We know the turbos are burning oil. Me: What's Mazda planning to do about it? Mazda: Don't know. I like my car but would NOT recommend this dealership at all to anyone! Shameful! More

Shyanna was extremely welcoming, kind and courteous when discussing a potential trade-in. Really appreciate her way of doing business. discussing a potential trade-in. Really appreciate her way of doing business. More