Mazda of Roswell - Service Center

John Carney was excellent. Very professional and knowledgeable, he provided updates on my vehicle. Really enjoyed the video of the work from the mechanic. Keep it up. One question I have is why d knowledgeable, he provided updates on my vehicle. Really enjoyed the video of the work from the mechanic. Keep it up. One question I have is why didn’t Mazda notify me that the PCM needed updating? Or does the SkyActiv technology suppose to update automatically? More

John was very kind and kind to the end without pertinent sales. If my car doesn’t work well, I would ask him.Thank you! sales. If my car doesn’t work well, I would ask him.Thank you! More

You should adopt a program that doesn’t force customers to fill in this area with a minimum of 25 words. In the future, I won’t be providing the courtesy of any input. Your previous rating device was super to fill in this area with a minimum of 25 words. In the future, I won’t be providing the courtesy of any input. Your previous rating device was superior. More

The dealership was outstanding, professorial, courteous, and caring.. They took the time to explain every detail while not showing and promoting a high pressure sale. and caring.. They took the time to explain every detail while not showing and promoting a high pressure sale. More

Alex was very professional and efficient. I really liked the sending of a video and and analysis of the issues by the technician. The loaner car was very appreciated. the sending of a video and and analysis of the issues by the technician. The loaner car was very appreciated. More

Very friendly, quality work with excellent communication. We really like the new feature of sending a video of the work to be done. John Was great. We really like the new feature of sending a video of the work to be done. John Was great. More

Excellent and speedy service, and the staff is always friendly. I'm rarely disappointed by my overall experience and plan on returning for my next service. friendly. I'm rarely disappointed by my overall experience and plan on returning for my next service. More

Alex was amazing! He took me in at the last minute, got me a loaner and even got the car completed when promised! I won’t go anywhere else! Mazda of Roswell treats me as a valued customer, the work is alwa me a loaner and even got the car completed when promised! I won’t go anywhere else! Mazda of Roswell treats me as a valued customer, the work is always on-point and the prices are fair! More

Always great service. All questions were answered and overall a quick in and out. Future work on the vehicle was also discussed and the pricing. overall a quick in and out. Future work on the vehicle was also discussed and the pricing. More

Car is not a year old! Had two instances of key fob Car is not a year old! Had two instances of key fob issues with the car not starting in one of them. Took the car in and Service called to say no cod Car is not a year old! Had two instances of key fob issues with the car not starting in one of them. Took the car in and Service called to say no codes were found so they could not do anything but if it happens again to call. I'd like the owners cell number so I can call him or her when I'm stranded somewhere. They can come pick me up!! OIl change done but the monitor system was not updated to reflect that it was done. I pulled the dipstick to ensure they really did change the oil. No clue if the tires were rotated. On the drop off envelope I requested the free car wash, as you can guess that was not done either. I have wasted time making two trips to the dealership without having my issue corrected. Plus the time off work and I will have to do it again at the next fob failure. This experience makes me wonder if I made the right choice in buying a vehicle from these people. More